Vodafone India Complaints & Reviews

good morning, sir my vodafone sim is coming unregistered from 10-july-2008 as i want to make call urgently to bombay as i m in roaming and my number is [protected] plz solve my problem within 15 min.plz do the need full for me.

I am shocked and deeply disappointed by the policy of Vodafone and its dealers/subsidiaries. I am new to Bangalore and have recently taken a Vodafone prepaid connection for 333 scheme from "The Mobile Store" in Bannerghata road, opp Mantri Elite building, Bangalore 76.

I went there yesterday and asked for Rs. 200/- talktime. Then I got SMS saying that "Processing request for a refill of INR 200.0 Transaction ID KK089/208689. Please pay to retailer". Then I got SMS saying that my account has been refilled successfully by INR 47.89. The shopekeeper was also confused or maybe was acting with malafide intentions. He is selling Vodafone connections and is in dark about your policies or has intentionally mislead me.

I called Vodafone care and the customer care associate (Shweta Deshpande) first said that it will come after 24hrs and then later said that the remaining money has been taken as service and processing fees. I called up three times in the customer care number and got different reasons. When I requested to talk to the manager in charge they kept me on hold for half an hour. All were ignorant of the fact why I got Rs. 47.89 when I paid Rs.200/-.

Later I came to know that if we recharge with Rs.150/- we get full talktime. Going by that logic we should at least get Rs.150/- if we recharge with any amount greater than that.
You have not educated your dealers/subsidaries selling your products and have neither educated your customers. There was no pamphlet or any other tariff plan given to me when I took the connection.

I wish to register my complaint with the strongest possible way. This practise of your company is highly illegal and unethical. If Rs. 200/- is not a valid amount then why do you allow your system to accept it. I request you to return my money or full recharge amount. I have never expected such "service" from an international company. If not then I wish to complaint against Vodafone to TRAI.

Bhaskar Jain.
Vodafone number:[protected]

Hi,

I lost my mobile with the no- [protected] on[protected], please block the sim card for the same.

Requesting,

Rachana Dharpure.

wel...when i gave a request to convert my prepaid connection into post paid, the vodafone executive told me the 499 plans as
rent - rs 499
free mins to local and std mobiles - 664
sms - 499 local
but after the plan got activated on my no...an executive who visited my house told me that there is no such plan...and i would get only 499 mins free on local and std mobiles in place of 664 mins...
i am very much agitated with the false comitment the vodafone employees make just to sell their connections...i have called customer care many times but they have no resolution and they dont bother at all after selling their connection...at last the customer has to suffer...

My bill amount for November 2007 was Rs. 817.38. I had standing instructions set to pay the bill amount through my account. As I was discontinuing with the number, I put in a request to discontinue the standing instruction and paid the amount on November 30 2007 manually to avoid late fees. Later I noticed the amount was deducted from my account too for Rs 817.
When I informed customer care, they informed me that the excess payment would be refunded back with the deposit amount (Rs 500). After repeatedly following up on it, after six months I received my deposit amount of Rs 500 back (it should be done within 60 working days). Even after repeated complaints later, faxing them the statement reflecting double payment, showing the same at Vodafone store, still now I have not received the excess paid amount. They are literally parasites, squeezing out money from customers. I am planning to discontinue even the present number that I have which is a Vodafone connection. Please let me know, what could be done to teach these guys a lesson, and justice be done.

dear sir,

i have received letter of appoinment from vodafone group plc company in malaysia, , , , ,
they have selected me based on my cv and online form filling, ,
and sent me letter of appoinment like below


so please help mesay that whether the company reliable or not
as soon as possible












VODAFONE/CELCOM (MALAYSIA) BERHAD (167469-A)

MENARA CELCOM, NO.82, JALAN RAJA MUDA ABDUL AZIZ,

50300 KUALA LUMPUR, MALAYSIA.

CONTACT: +[protected]



CC - Human Resources Departments

_____________________ ______________________

4th JULY 2008



JOB REF NO :( VGP-/01/897654)




Name : SITHIK AHMED .K



SOFT COPY OF OFFICIAL LETTER OF APPOINTMENT



We refer to your earlier forwarded application CV / Resume for job engagement with relations to the (Vodafone Group Plc) of Malaysia.



On the above subject matter, (Vodafone Group Plc) of Malaysia management hereby congratulates you on your successful emergence based on detailed recruitment by our recruitment manager; Mr. John Afraid. Further details are as follows:



DESIGNATION: Computer Administrator

SALARY:

USD $17, 500.00 (Seventeen Thousand Five Hundred US Dollars only) monthly/take-home (After tax), Sterling or Euros equivalent depending on home country and currency preference.

BENEFITS: Travel Insurance, Medical Insurance, 5 Bedroom Flat Duplex, Free Education for your children both Home or Abroad, Free private Toyota Camry 2006 with Five years Experience Driver and 10 to 15 Days Break / Leave after every 90 Business Working Days.

JOB LOCATION: Kuala Lumpur, Branch (Malaysia).

JOB DURATION PERIOD: 24 Months (2 Years)

START DATE:

You shall be expected to resume on site latest by the 4th Aug 2008.

Herein, you have been forwarded employers’ prototype of contract terms and conditions via e-mail (Attached) for your perusal and digest; on your satisfaction and agreement with terms and response, you shall be expected to start your job processes and will be sent hard copy of contract document through the DHL courier services for endorsement via your Local Representative. Agreements will also be signed during the job processes.

JOB PROCEEDING/REQUIREMENT:

All employees successfully screened and recruited to resume employment at this new (Vodafone Group Plc) (And not presently possessing a valid Malaysia Visa Residence and Work Permits Clearance Papers)

COMPANY EXPENSES:

(Vodafone Group Plc) will shoulder Air Ticket Fee only.

Employee/Expatriate shall be expected to personally incur only the Visa Residential/Work Permit requirements.

Procurement and acquisition of their necessary permits clearance papers with the Malaysia Immigration Services and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of Employee’s expenses report and receipts.

You shall be required to furnish us with your valid Malaysia residence and work permits papers on before 10 working days as a proof of readiness to join the (Vodafone Group Plc) in the due time as stipulated above for your job resumption with the (Vodafone Group Plc) of Malaysia and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the (Vodafone Group Plc)

However, for expatriate services employees who do not presently posses their valid Malaysia residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Malaysia Immigration Diplomatic Attorney here in Malaysia.

________________________________________________________________

MALAYSIA IMMIGRATION CONTACT DETAILS BELOW:

IMMIGRATION DEPARTMENT OF MALAYSIA

Headquarters of the Department of Immigration, Malaysia (Ministry of Home Affairs) Level 1-7 (Podium) Block 2G4, Precint 2, Federal Government Administration Centre, and 62550 Putrajaya Malaysia.

E-mail: [protected]@instructor.net

E-mail: [protected]@immi-gov.com

Contact Person: Barrister Tsang Erick

Telephone: +[protected]

________________________________________________________________

Note that all Malaysia based employees' are to report personally to our Office with identification materials for signing and collection of hard copy of their contract Documents.

This is in line with the expatriate statuary law of the Federal Republic of Malaysia in compliance with the U.N. Terrorism Act. Find attached for other

Necessary related details of job.

Congratulations on your success,

MUHAMED MARTINS ALI

GENERAL MANAGER

(Vodafone Group Plc)

EMPLOYMENT PROCESSING MANAGER

(Vodafone Group Plc)







SIGNED BY GENERAL MANAGER



MUHAMED MARTINS ALI









I HAVE ACCEPTED CONTRACT/APPOINTMENT LETTER: SIGN



…………………………...⇄

SITHIK AHMED .K

Hi,
I have lost my Vodafone sim card. The number is [protected]. Kindly block the same card at the earliest.
Thanks & Regards,
Sachin Kakkar...

Dear Vodafone Customer care,

My name is A.Sreenivasulu. my mobile was theft by someone and he track my contacts numbers from Phone Book and he talking rubbish language with them and he missusing it, my mobile network connection is Airtel.

if any body using through my mobile IMEI Number please tellme, my number is [protected]. my mobile details are:

Mobile name: Sony Ericsson W810i

IMEI NO: [protected]-0

SNO: 090585COKCKV07W24.

MY NO: [protected]


Please help me, please help me inthis case, i[censored] required any thing from my side i will ready to provide you, i have police complaint also.

thankyou vodafone.


yours faithfully
Andrajula Sreenivasulu

ALWAYS VODAFONE WEBSITE SERVER IS BUSY I CONT ABLE TO SEE MY DETAIL BILL of every month from 20th to 30th.

pls send a postpaid bill num [protected] on my mail i.d [protected]@rediffmail.com pls send it urgent basis or reply me on [protected]

Hi

I have already deposited the monthly bill to Vodafone phn no:[protected] on 2nd of July but still I have not recieved any confirmation moreover I am still gettting the messages on mobile phone that please pay ur bill before the due date.
whenever i call up customer care no one picks up the phone pathetic customer care.

i am totally disappointed and i'll make sure thet i'll never use Vodafone connection in future if things will remain the same.


Nitin Mahendru (COS Manager)
TechMahindra
[protected]

This is just one of the never ending miseries o[censored]sing Vodafone service. Last time I tried to be good to them by switching to prepaid from post paid as I was going back home to North east (As I won't be able to pay them my bills from there and I didn't want to default on paying bills). I cleared all the bills and paid them the extra amount meant for the new sim as well for continuing with the same number. But all this genuine gesture...

I wan to deactivate da cricket alerts wich i reciev on ma fone widout ma permission!! n ma balance has been deactivavted fo no reasn..!! so cud u plzz help me out iin dis!! juz teme hw to deactivate it!!plz!

Hi,

I am a vodafone mobile user, I am facing network problem from last couple of months, I couldn't get it resolved.Finally putting it here.

I am getting same response from them, that we planning to install a new site in your area in few days, I can't see the new site but I can see the new hoarding after few days, I guess vodafone is busy in putting hoarding instead of putting network towers.

Here is the email, that I wrote to Vodafone, multiple times but no written reply from then just phone calls saying we'll resolve it soon.



=============Email Thread Starts Here, No Reply Received to last email==============



Hi,

This is to inform you that I have got call from your executive Mr. Manoj Kumar. He told about the plan of installing site near my place (Tadi Wala Road) and it would be finished by this month or may be in first week of next month. But let me tell you that, I am not happy with the response because I got the same response too many time earlier. This time I would like to have official confirmation on this, I am not going to leave it this time unless it gets resolved.

I am anticipating your confirmation and early action in this regard.


Thanks,
Sudhir Mongia


- Hide quoted text -
On Fri, Jun 20, 2008 at 3:17 PM, Sudhir Mongia <sudhir.[protected]@gmail.com> wrote:

Hi,

This is just to inform you that I have not received any update/call on this. I wrote you on this issue on 11/06/2008.

Thanks,
Sudhir Mongia


On Sun, Jun 15, 2008 at 3:04 PM, Vodafone Care <corpcare.[protected]@vodafone.com> wrote:

Dear Mr. Mongia,

Thank you for your e-mail dated 11/06/2008 regarding service on your Vodafone number [protected].

We regret the inconvenience caused and the inadvertent delay in replying to your mail.

With regard to the concern raised by, you network service we wish to inform you that, our network team has been apprised of your concern and a representative will contact you at the earliest to sort out the issue.

We request your kind forbearance in the interim.

We are investigating on your network concern and would revert to you shortly.

We hope we have been able to resolve the concern to your satisfaction. However, in case you need further assistance, do call or e-mail us. We will do our best to help you.


Happy to help,

Shruti Rathi
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91 [protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: sudhir.[protected]@gmail.com
Sent: 11-Jun-2008 16:15:19
To: vodafonecare.[protected]@vodafone.com
Subject: Complaint: Poor Network Coverage


Hi,
I am a BPL/Hutch/Vodafone customer with number [protected] from more than two years.I am facing the network coverage problem in my residence area from last more than one year. I had complained to customer care a lot of times, but always received a same response "We are going to install a new tower near pune station". I don't know why I am getting the same response and people on your side are not taking the problem seriously.If the response I am getting from the customer is correct when I can expect the new tower to be installed.

I am staying at the following address

A6/102 Kumar Pinnacle, Tadi Wala Road, Near Dhole Patil Road, Pune.

In our flat, balcony or even in our society the network signal bar on cell display goes up and down rapidly and sometimes it completely goes off. The location display also varies, sometimes it shows ruby hall, modal colony, sancehti, koregaon park ...Due to this I am facing a lot of problems. I am not able to talk even I am standing in the balcony of my flat. Its very irritating. I was happy with Hutch, when I was in Delhi, But In pune I am fed up with the network of Hutch.

me few friends have changed the service provider due to this coverage problem.

One thing, I want to add here is, there is no problem with my cell. Its nokia 6030 bought last year, and earlier I was using 3315. So please don't suspect any problem with the handset that's not the case, I have tried using some other cell phone but results were same.

Please look into this issue as soon as possible.

Looking forward for your response.

Thanks & Regards
Sudhir Mongia
M- [protected].



========================Email thread ends here=========================


Thanks,
Sudhir Mongia

I want [protected] this number full address urgent Please help me

GUJARAT RESPECTED SIR, MY SELF RAMANBHAI MANIBHAI PATEL CUSTOMER OF VODAFONE POSTPAID CARD([protected]) I HAVE GET ILLIGAL CHARGES IN BILL FROM 27TH MAY 08 TO 26TH JUN 08 THIS CHARGES ADDED AS GAME HUNGAMA WHICH I HAVE NEVER USE THIS FACILITIES SO I KINDLY REQUEST YOU THAT PLEASE CHECK ME OUT MY BILL DETAILS IN TWO DAYS AND REMOVE MY THIS ILLIGAL CHARGES AND SOLVE THIS PROBLEM AND SEND ME MY NEW BILL.IMEDEATELY CAUSE OF I WILL PAY IT RIGHT TIME.I HOPE YOU WILL ASIST ME AND SOLVE MY PROBLEM ON TIME AND SEND ME LATEST CLEAR BILL.THANK YOU RAMAN M PATEL.([protected])

Hi
My name is Azmuddin I am a Vodafone Customer My mobile number is [protected] . I Have been charged twice for the callertune on 13th Of June 2008 since then I am calling the cuctomer care and none of them are giving responce and say that my complaint has been forwarded and the amount will be credited into my account within 24 hours but till now no one is responding and when i asked an exicutive to transfer the call to his senior exicutive then he kept me on holt for nearly 10 minutes and disconnected the phone .For such type of behavior towards their customer can i Sue The Company?

i run a vodafone connection since last three months. they have many times taken my balance off by various purposes. they give you a vocal call and ask you to press any digit for example 5 if you accept the offer.
but [censored] the company as you press any button they accept the entry and cut off your balance...
i have everytime immiediatly called to the customer care and they say..."sir pls call after 24 hrs as we cannot see any entry here"

then in some hrs your balance evaporates to there pocket and when you call them again...they simply say "sir, ab to balance kat gaya hai...now we can't do anything..."

this is a really bull ...i have lodged a complaint application to t.r.y and they say the this is a genuine case any i will be provided with claim from vodafone...today i am going to seek a "vakeel" and if i win the case...

THIS FORUM WINS.

I've activated my caller tune y'day. But its not yet processed though i've received so many alert messages saying that it has been activated. Money is also taken from my balance.

Me Thirumalai I used this no. [protected] (Tami nadu)from 2006 onwards...Currently now in 6 years plan..But last month suddenly it changed to life time customer plan.Due to this i last addon, not able to pick bonuses, call charges are high also..I asked the customer care..They said one dealer wrongly recharge your charge your no. instead of other no..In vodafone one person come into lifetime cannot able to revert..So you will continue with Lifetime..I angry a lot and broke that sim..Now i changed to Airtel..