Vodafone India Complaints & Reviews

This is just one of the never ending miseries o[censored]sing Vodafone service. Last time I tried to be good to them by switching to prepaid from post paid as I was going back home to North east (As I won't be able to pay them my bills from there and I didn't want to default on paying bills). I cleared all the bills and paid them the extra amount meant for the new sim as well for continuing with the same number. But all this genuine gesture...

I wan to deactivate da cricket alerts wich i reciev on ma fone widout ma permission!! n ma balance has been deactivavted fo no reasn..!! so cud u plzz help me out iin dis!! juz teme hw to deactivate it!!plz!

Hi,

I am a vodafone mobile user, I am facing network problem from last couple of months, I couldn't get it resolved.Finally putting it here.

I am getting same response from them, that we planning to install a new site in your area in few days, I can't see the new site but I can see the new hoarding after few days, I guess vodafone is busy in putting hoarding instead of putting network towers.

Here is the email, that I wrote to Vodafone, multiple times but no written reply from then just phone calls saying we'll resolve it soon.



=============Email Thread Starts Here, No Reply Received to last email==============



Hi,

This is to inform you that I have got call from your executive Mr. Manoj Kumar. He told about the plan of installing site near my place (Tadi Wala Road) and it would be finished by this month or may be in first week of next month. But let me tell you that, I am not happy with the response because I got the same response too many time earlier. This time I would like to have official confirmation on this, I am not going to leave it this time unless it gets resolved.

I am anticipating your confirmation and early action in this regard.


Thanks,
Sudhir Mongia


- Hide quoted text -
On Fri, Jun 20, 2008 at 3:17 PM, Sudhir Mongia <sudhir.[protected]@gmail.com> wrote:

Hi,

This is just to inform you that I have not received any update/call on this. I wrote you on this issue on 11/06/2008.

Thanks,
Sudhir Mongia


On Sun, Jun 15, 2008 at 3:04 PM, Vodafone Care <corpcare.[protected]@vodafone.com> wrote:

Dear Mr. Mongia,

Thank you for your e-mail dated 11/06/2008 regarding service on your Vodafone number [protected].

We regret the inconvenience caused and the inadvertent delay in replying to your mail.

With regard to the concern raised by, you network service we wish to inform you that, our network team has been apprised of your concern and a representative will contact you at the earliest to sort out the issue.

We request your kind forbearance in the interim.

We are investigating on your network concern and would revert to you shortly.

We hope we have been able to resolve the concern to your satisfaction. However, in case you need further assistance, do call or e-mail us. We will do our best to help you.


Happy to help,

Shruti Rathi
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91 [protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: sudhir.[protected]@gmail.com
Sent: 11-Jun-2008 16:15:19
To: vodafonecare.[protected]@vodafone.com
Subject: Complaint: Poor Network Coverage


Hi,
I am a BPL/Hutch/Vodafone customer with number [protected] from more than two years.I am facing the network coverage problem in my residence area from last more than one year. I had complained to customer care a lot of times, but always received a same response "We are going to install a new tower near pune station". I don't know why I am getting the same response and people on your side are not taking the problem seriously.If the response I am getting from the customer is correct when I can expect the new tower to be installed.

I am staying at the following address

A6/102 Kumar Pinnacle, Tadi Wala Road, Near Dhole Patil Road, Pune.

In our flat, balcony or even in our society the network signal bar on cell display goes up and down rapidly and sometimes it completely goes off. The location display also varies, sometimes it shows ruby hall, modal colony, sancehti, koregaon park ...Due to this I am facing a lot of problems. I am not able to talk even I am standing in the balcony of my flat. Its very irritating. I was happy with Hutch, when I was in Delhi, But In pune I am fed up with the network of Hutch.

me few friends have changed the service provider due to this coverage problem.

One thing, I want to add here is, there is no problem with my cell. Its nokia 6030 bought last year, and earlier I was using 3315. So please don't suspect any problem with the handset that's not the case, I have tried using some other cell phone but results were same.

Please look into this issue as soon as possible.

Looking forward for your response.

Thanks & Regards
Sudhir Mongia
M- [protected].



========================Email thread ends here=========================


Thanks,
Sudhir Mongia

I want [protected] this number full address urgent Please help me

GUJARAT RESPECTED SIR, MY SELF RAMANBHAI MANIBHAI PATEL CUSTOMER OF VODAFONE POSTPAID CARD([protected]) I HAVE GET ILLIGAL CHARGES IN BILL FROM 27TH MAY 08 TO 26TH JUN 08 THIS CHARGES ADDED AS GAME HUNGAMA WHICH I HAVE NEVER USE THIS FACILITIES SO I KINDLY REQUEST YOU THAT PLEASE CHECK ME OUT MY BILL DETAILS IN TWO DAYS AND REMOVE MY THIS ILLIGAL CHARGES AND SOLVE THIS PROBLEM AND SEND ME MY NEW BILL.IMEDEATELY CAUSE OF I WILL PAY IT RIGHT TIME.I HOPE YOU WILL ASIST ME AND SOLVE MY PROBLEM ON TIME AND SEND ME LATEST CLEAR BILL.THANK YOU RAMAN M PATEL.([protected])

Hi
My name is Azmuddin I am a Vodafone Customer My mobile number is [protected] . I Have been charged twice for the callertune on 13th Of June 2008 since then I am calling the cuctomer care and none of them are giving responce and say that my complaint has been forwarded and the amount will be credited into my account within 24 hours but till now no one is responding and when i asked an exicutive to transfer the call to his senior exicutive then he kept me on holt for nearly 10 minutes and disconnected the phone .For such type of behavior towards their customer can i Sue The Company?

i run a vodafone connection since last three months. they have many times taken my balance off by various purposes. they give you a vocal call and ask you to press any digit for example 5 if you accept the offer.
but [censored] the company as you press any button they accept the entry and cut off your balance...
i have everytime immiediatly called to the customer care and they say..."sir pls call after 24 hrs as we cannot see any entry here"

then in some hrs your balance evaporates to there pocket and when you call them again...they simply say "sir, ab to balance kat gaya hai...now we can't do anything..."

this is a really bull ...i have lodged a complaint application to t.r.y and they say the this is a genuine case any i will be provided with claim from vodafone...today i am going to seek a "vakeel" and if i win the case...

THIS FORUM WINS.

I've activated my caller tune y'day. But its not yet processed though i've received so many alert messages saying that it has been activated. Money is also taken from my balance.

Me Thirumalai I used this no. [protected] (Tami nadu)from 2006 onwards...Currently now in 6 years plan..But last month suddenly it changed to life time customer plan.Due to this i last addon, not able to pick bonuses, call charges are high also..I asked the customer care..They said one dealer wrongly recharge your charge your no. instead of other no..In vodafone one person come into lifetime cannot able to revert..So you will continue with Lifetime..I angry a lot and broke that sim..Now i changed to Airtel..

Hi,

This is with regards to my mobile no-[protected] which I took while I was working with Convergys, Gurgaon in August'05.

Now I would like to change it over to a prepaid connection from a post paid connection due to excessive & incorrect billing, I visited the Vodafone store at D-27, Cannaught Place a number of times in the past couple of months regarding this issue but they are making all kinds of excuses one after another & virtually refused to do the needful.The last time I visited the store they told me that this is a corporate connection & I need to get a NOC from Convergys before they can change it to a prepaid connection or to get in touch with the relationship manager.

At this point I would like to clarify that this is not a corporate number at all because when I took this number my previous employer Convergys was not involved at any point of time & all the documents that I had submitted while applying for the connection was my own & all the bills for this number has been borne by me till date, I have already spoken with the HR team at Convergys & they are also of the same opinion that there are many employees who have taken such connections from Hutch/Vodafone, Airtel etc & this has got nothing to do with Convergys & they cannot go about issuing NOC to each & every employee.

The people at the Vodafone store seem to be under the impression that this number was subscribed to by Convergys & provided to me for use at that time which is absolutely false.

It does happen under certain circumstances wherein an organisation might subscribe to certain numbers for the use of its employees & those numbers are specific to such positions as in a transport or a HR helpline number, if in case that partcular employee leaves the number is given to the next person & those numbers are specific to that position & is being maintained & paid for by the company itself.

Now I would request you to go through the details for this number & either send me a letter in writing or put relevant notes on the account for my number so that I can change it to a prepaid number & get rid of the excessive billing problem which I have been facing for a long time now.

I just hope that someone is going to look into this issue & get it resolved shortly.

Regards,
Vivek Mitra
[protected]

i am the corporate user of Vodafone mobile services in Uttranchal and i am facing the peculiar problem that although the signals are available in the area and on my mobile phone where i stay but i am neither recieving the calls nor i am able to dial the calls, The same problem is there with my parents mobile who come from Punjab and are on roaming has also not recieving the calls nor able to make the calls.i am the bank employee and any lapse in the services on mobile has been resulted in the security issue of the bank.The customer care is also not able to take the complaint saing that the system is on upgradation so we are not able to take the complaint. The area where i stay is just Defence colony, near Vidhan Sabha, Dehradun, Uttranchal

To
the officer
vodafone

my vodafone prepaid no.[protected].is not started
because the saler is change my I.D please inform me
what is the i.d. name of my vodafone no.[protected].

Subject: Excessive Bill Amount.

With reference to the above subject, I would like to share you that I am one of the old Vodafone customer and having this ([protected]) no. for last three and a half years or so. I have been facing several problems regarding my Vodafone bill amount for last six months. At that time I got a Hutch Plan of rupees 444. In this plan 444 messages are provided absolutely free from Hutch. The matter is that six month ago I had sent around 250 messages to my known people on the occasion of some festival. Next month I got the bill of excessive amount of rupees around 350. When I inquired regarding the same to the Hutch customer care. I got the reply from Hutch representative that they charged me extra amount due to excess messages sent during the festive season. I clearly told that customer care executive that I am not suppose to give that extra amount of messages as the Hutch 444 plan consists 444 messages free. Hence I would not pay the extra amount. I request him to eliminate the extra amount from my bill otherwise you may disconnect my phone connection. My phone connection was not disconnected and I was keep paying my Hutch bill amount except the extra charges but from that period of time there was 100 rupees + service tax extra charge (late payment) get added on my Hutch bill every month. This resulting the extra amount now increases up to around 1100 rupees.

It is entirely the harassment of customer services & rights.

I request you to please do the needful because it is not possible for me to pay that amount.

Thanks,


Harish Chander
([protected], e-mail [protected]@rediffmail.com)

I am vinod[protected] a postpaid customer of Vodafone india. When i try to see my bill in vodafone website i am not able to found, the page itself is not displaying. Even if i call the customer care about my bill they are telling that they will mail to mailID within 1 week i will receive the itemized bill, but i didn't receive any of my bill.

Hi,
My Name is Arpit Srivastava and my Mobile no. is [protected].
I woukd like to report a complaint againest vodafone
At 10-MAy-2008 i got one call from Vodafone customer care. The person who was calling me, has told me his name as Deepak.
He has told me a new plan of 999, in which he offered me 3 years rental free, 300 local calls and 300 local SMS free on monthly basis.
After that i got call from varification department, the person has told me his name Aditya. His mobile no. is [protected]. He has sent a guy at my home address 33/21, old Rajendar nagar, New delhi.The guy who came to my house, has taken
3000/- rupees from me. I have given money him for 3 numbers.
He has given me the receipt of 3000/- on bahalf of Vodafone sub branch, LAXMI ENTERPRISES, 4/61, GURU ANGAD NAGAR, SHAKARPUR, Delhi, 110092.
Aditya has told me that the plan will be activated with in 2 days..now 20 days has been passed and no action has been taken from their end.
It would be great if you please check it out this issue, as it seems that the mobile no. of that guy is Employee mobile No.

Thanks in Advance

Mobile number:- [protected]

I bought a vodafone sim(prepaid) in kakinada and activated lifetime validity by end May'08 . I m a resident of Tamil nadu. I submitted my address proof(tamil nadu address) while i purchased it. After 4 days my calls were barred and Got to know through customer service that I need to submit a "local address proof" !! After this I promptly gave my company letter as stating my name and address in a "Vodafone store". After this I ve called up every alternate day to figure out a way to make understand the situation. Everytime different guys with the same wording "I m really sorry for the inconveinence caused" !! but not a single help offered. Now I m least bothered about the sim card and connection now. But I want you guys to know how a big corporate international firm in this modern age is having the worst customer service----- Well if you guys still think I get back my connection which I m not sure of, Then I look forward to it...

Dear Sir,

I would like to bring to your kind notice the poor service/support being followed by VODAFONE Telecom and I am the victim for the last 15 days since I purchased a Vodafone set 125.

I purchased a Vodafone 125[tel-[protected]] set on 10/6/2008 which comes with talk time and other value added services from M/s Gaurav Communications, Tagore Garden, New Delhi-110027, tel-[protected]. At the time of purchase, I was told that it would be activated on next day 1200pm i.e. on 11/6/2008. But as usual with these promises the set was not activated for 3 days. I called the dealer, Vodafone helpline. But surprisingly there was no clear answer from both. I may add that I submitted the copy of my address/identity proof on 10/6/08 to dealer. VODAFONE helpline told me that they have nothing to do what their dealers are doing even give false promises or cheat customers. I was told that service will be activated after 72 hours and dealers promise to start it next day was wrong. Then I told them to take action against the dealer. For last 13 days I am keeping a dead set after making the purchase. Neither company (VODAFONE) nor dealer is helping me to start the subscription. I am writing to Helpline/Nodal Officer constantly and waiting when my stamina disappears because there is no sign that my problem will be addressed in near future. Very strange response from a company which enters India to give better service to its customers.

For the last 15 days I am writing mails calling helpline but no help. My problem is simple I am unable to call even after make payment. Why nobody have the answer. I cannot make calls from my set. Company is not taking /listening to activate my service or telling me the problem. I sound other customer to beware of these company tactics to woo customers by enticing advts and then shut ears. The mechanism of Helpline/Nodal Officer to total failure and just an eyewash. I wonder they take 15 days to activate a service. Customers beware these companies.


Manoj Sharma

This is reference to my call with Hyderabad call center with Ramesh, Srinath, Rahul (Supervisor), Ram Krishnan (Supervisor) on 24 Jun 208 from 2000 hrs to 2200 Hrs.

I am having Mobile no [protected] and it is my prepaid card. I am also using Vodafone post paid number [protected] which is my primary. I have recharged for Rs 550/- few days back for my prepaid. Today when I try to make a call, the voice messages says I do not have enough balance to make call. When I checked the balance it was showing minus Rs. 100 /-. I immediately called customer care and talk to Ramesh, since he did not find the solution he transferred to his supervisor Ram Krishnan. Ram Krishnan verified all my accounts patiently and concluded that I am having Rs 100 Positive amount. Also, He says i can make an outgoing call since the service is active. He also requested me to give me a call after verifying the same. With thanks, I disconnected my call and try to use the prepaid number to call other number. This time also I was having same problem. Again, I have contacted customer care, this time it was Srinath and he is also connected me to his supervisor Rahul. Rahul is looking impatience and not listening to me. He over took me, before I complete my sentence. He also went hot, when i tried to explain what I had talked to Ram Krishnan. He was also not accepting my complaint and he refuses to give contact details of nodal officers. Since I am using Hutch/Vodafone for almost 3 1/2 years, this is the first time for such a genuine complaint, the call center guy (Rahul) is refused to accept and become anger over me. It is sad that your "Happy to Help" is not working with this kind of customer treatment. If I am not getting justice, I will think to terminate all my Vodafone service and all publish this in all consumer forums. But I hope I will get the justice soon.

I have been facing the problem with Vodafone network from a long time. I raised a problem in Nov 2007 then again May 2008 but nothing has been done yet.Today again i have raised a complaint and the Customer care executive is telling me that he doesn't know how much time it will take to solve the issue.

Vodafone network is the worst in bangalore and specially in shanti nagar. Even Spice network is better

cheating after taking connection
respecte sir/madam,
hello sir i am Ashish Choudhury [protected] took a new connection from vodafone service at infosys bangalore counters on my current number .my new connection no is [protected].i had clearly talked to personals of vodafone present in infosys that my std usage will be be high and i need a plan according to the same. they showed me various plans and i found one plan where the STD charges will be 1.30 paise and there will be 600 minutes of local vodafone to vodafone charges free. All the paper work was done by them as they were from vodafone itself i thought that they will be doing the correct thing. No its been near 30 days that i took connection i get a call from vodafone that my credit limit is crossed and i need to pay immediately. I told the customer care reprenstative that i am a corporate customer and i shud get the detail itemised bill in my account(I remb while filling up the form i had mentioned that) and then i will verify the same and pay accordingly. But they said that i cannot get that in my mail as my plan doesnot allow that and if i want it they will charge me 75 rs extra. any ways i registerd into the vodafone website and got the bill and the floor under my leg just slipped when i saw that i had been charged 2.40 per std call. I took the printout to the center in infosys and approched the person who ahd filled in my details he said that my plan has 2.40 per std call and he cannot do anything about that and i need to pay that. My outgoing has been barred as because of the credit limit. Now is it my fault if those persons of vodafone are uneducated ppl and dont know the customer needs why are the selling the connections.
I am completel cheated . please tell me what all further actions can i take regarding this .
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