Vodafone India Complaints & Reviews

Today I received message that

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 14.37

But I haven't accessed or requested any such service

Getting error as 29

My late father had a VI connection of which sim was lost and blocked after. I went to the VI store to get it activated they said I have to give a letter requesting to transfer of ownership of the number and his Death Certificate, ID, etc, after arranging after more than a month I went to the VI store at Park Street and their they said I had to upgrade the plan from 399 to 699 family plan in order to get the number activated, having no options I agreed to it and then they took my ID and told me to wait, it took more than 2 and half hours for them to register the number to my name then asked for my spare phone to activate the number and kept with him for a good 40 mins or so and then they gave me a second phone number to my name which I never needed and told me to pay 299 for which I asked I do have a security deposit of six month's worth to which they said it cannot be used and will be refunded via Check so I paid and just wanted to go home and I went to get one connection got two I mean I already have an Airtel number and this VI number is second so no point of have third number when I just want to keep my Dad's number as a spare for if someone didn't knew about his passing calls.

I came back home around 8:45 from the store and tried to call customer care and explan the whole story and get the third numberb disconnected, the agent said they have raised the complain and will be resolved 2 to 4 weeks, I kept the phone and then called next morning to check on the complain number but their was no complain to my amusement so I told him to raise a disconnection request and this time I noted down the complain number and the funny thing is to get disconnected I have to wait 9 days for the request to be processed now imagen if new connection took that much time. Anyways now the third connection got disconnected and I have received a bill for that number its not much but considering I never wanted to have that number is a little annoying.

Now my father's number I can't use to talk to anyone as calls keep dropping, I'll port to Airtel.

I would like to get my VI connection to work and extra bill to be cancelled and somthing should be done to stop this kind of grievance from happening again woth anyone.

I was being followed by Vodafone for a Mobile Bill of amount Rs. 597.41, which is completely fake. I was undertaking the service from Voda & ported out to Idea cellular clearing all the previous bills. Now Voda is asking again to pay a bill of the said amount and not in the position to clarify of the same. After asking about the bill, they said since I have ported my no., they will not give any bill.
Now please guide what should I do? The Company wants money without any reason (Unable to produce an Invoice) & threatening for lea-gal actions for not paying the same.

Comnsumercomplaint.in assured me to get my resolution in 7 days as it was financial matter and also can cause a possible fraud to many. but its been 7 months and no contact or resolution to my complaint.

I continually have money taken from my account without my authorisation for game packs etc . Inspite of previous intimation by text and email requesting this to stop it continues. I want all money refunded back to my account that has been charged for these unwanted add ons. I consider this to theft - no matter how large or small.

Hello team,
My name is Dyna, & i had a brain hamrage and paralysed & i am using Vodafone billing sim which needs replacement due sim error, and i have called Vodafone customer care multiple times & it is not getting solved, they are asking me to visit the customer care outlet and submit the required documents.i have called on Vodafone customer care number 25 times and they asked me to visit Vodafone customer care outlet .i am not able to stand on my feet as i am paralysed i have told them that I cannot come since I am paralysed.This is inhumane .very poor service provided by Vodafone that it can't help a person who's having disability to come to your Vodafone store.
Hope to have your support
Name - Dyna kunder
My Mobile number -[protected]
Add- Malad West Mumbai

My phone bill for the current month has caller tune charges added to it even though I never subscribed for the service. This has happened for the second time, they add unnecessary expenses to your bill. After contacting the customer care they said that the charges will be reversed but after calling 4 times and explaining the problem to different executives again and again and visiting the service centre in person as well there has been no resolution of the issue. Now my bill has become due because of the delay caused by them and still there is no response from them.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 124.25
This was the msg I received and I haven’t activated any.

This is the second time I am contacting Spinny for the issue in their assured car Scorpio firstly the AC vents should be repaired but they haven’t the spare parts available now the water leakage is inside the cabin they are not bothering to call me every time they says they tried to reach me but I am not available I am getting every calls except Spinny worst and worst service never recommend anyone contact no [protected]

I have been trying to request UPC for my number but it fails everytime, with a message saying that it cannot be processed please try again later. Please help

No network signal since last 2 days

Hi, I was using Vodafone Postpaid service for years and was paying bill on time then I started having network issues and nobody could reach out my number easily. I could not get any help from customer care hence i decided to port out. I got a call from Vodafone representative to request to cancel the porting out. I told him that i did not get any help since 3 months on network issues so he said he will take care of the issue and my bills will be waived off for next 6 months. I was using my cousin's corporate plan and never used their data service so always my bill amount was fixed i.e 352.82 Rs per month. I canceled the request and did wait for 3 days but still problem was not resolved so finally I ported out after paying my last bill. according my bill cycle I might have used their service less than 15 days before porting out. Actually I was having network issues so i have hardly made any calls. After a month I received bill of 1000 rs. I did not pay as i never received itemized bill for this one like usual. I asked for it but in return I get harassment calls and even my cousin who has nothing to do with it he gets such call till now. I don't understand if i ask for itemized bill they never provide it but they send me emails me and ask to pay. Stop Scamming people and making it complicated . you fail to provide good service hence i ported out. I was given waive off to cancel the porting out request which i did. On what basis that bill has generated? Why should i even pay?

Hi! Your complaint for Network Coverage with reference number UPE-V[protected] is acknowledged. We are continuously trying to improve our services to provide you better experience. For further assistance, dial 199

I got many messages charged for gaming services but I never registered any service.
Hello!
Thank you for choosing to access Contakt Gaming Service,
You have been charged Rs. 25
Your balance is Rs. 72.98

Refund my balance amount with immediate effect or else I need to port my number to other providers.

I have not activated any Telsync Games to my VAS Account. My mobile number is [protected]. my account has been getting deducted since April-2022 (Apr24th-7; May6th -20, May19th-10, Jun25th-10 & Jul21st-10 = Total 57 Rs.) Please refund my money back into my account ASAP.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 50.65

My account was debited rs 25 on 20/07/22 at 4:00 pm...
I never ordered but i just got a message saying Congratulations...we have given you Handset inbuilt games...
Please Vodafone rectify this and return the money...
There is no option on app to cancel something we didn't order also..

Charging customers and taking money without permission. Pls return the money. Rs. 25

I have requested for Port Out code, i am not receiving the same.

20th July 2022; This is the second time i have been subscribed to a Value added service without my consent. The Customer care exec blacklisted all VAS on my number this time and refunded the money, is what hes saying. Im yet to check. I DID NOT give the double consent as he claims the company asks for and this is predatory behaviour. I know for sure that if this happens to my parents they will not waste 45 mins trying to deactivate the service and get their money back. So I'm assuming Vodafone is making money by automatically doing this to unsuspecting customers. imagine people who are less educated and have no access to the internet or unable to follow through like i did, this is hard earned money gone in a blink. 20 Rs. from a 100, 000 customers is still a LOT of money. good job vi/s