Vodafone India Complaints & Reviews

I am currently having vodafone connection for the past 15+ years. I was in rs. 199/- plan and suddenly without my notifications vodafone have change my plan to 250 six months back. I raised a complaint and they have revised rs. 59 for that month. Since then i am facing the same problem and i got the revision amount everytime i raised the complaint. They assured me that the reversal amount will be along with the bill but so far nothing happened.

I don't understand how vodafone has changed the plan without intimating the customer.

Apr 16, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: Ghaziabad, Uttar Pradesh, 201010

I am using vodafone postpaid no. [protected] from last 18 years and this time its worst dealing with corporate care. “care” word should be removed as they don’t care at all they are not bothered to reply or call or look into the matter. I was traveling to singapore and asked for basic roaming pack activation which didn’t happen same day, kept following up relationship manager but had no service for one whole day, suddenly the service got activated and downloaded few whatsapp messages within few seconds and gave me no time to switch off mobile data service. For those few messages i was charged 1100 rs. Which is too much and all that happened at the time of activating services. Throughout my trip i didn’t use mobile data, one can check records. I kept writing to corporate care but all i get in back is messages to contact me shortly and resolve it but none has called up. Every time i got similar standard replies from executives seems it’s an automated reply. No one at vodafone values old customers paying bills timely.

Apr 24, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Vodafone India Customer Care's response Hi!

That's not the experience we want you to have. We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: Anand, Gujarat, 388315

I am ketul patel, vodafone charged me ₹99 ir rental without any prior notification also i have not used any service when i am in international roaming.

Regarding ₹99 ir rental as the information given by vodafone customer care executive/senior executive and vodafone website contradict each other.
1. Senior executive said that it will be deducted when you receive international tower signal though we are not using any service.
2.in vodofone web site they mentioned that,
"if you are a prepaid customer
Prepaid users can sms act ir to 144 (Toll free) (Applicable for ori, bhr, kol, rob)
For rest of the country, ir service is preactivated & you will be charged a monthly rental of rs.99 when any of the following chargeable events are performed while on international roaming:
1) making an outgoing call - ussd callback* or direct dial
2) answering an incoming call
3) sending messages
4) using gprs"

+1 photos

Apr 16, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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I am a postpaid customer and have activated a caller tune. However, there is a long marketing announcement and a tune copy request before the caller tune.

I don't think this is ethical and would like this announcement and request to be discontinued forthwith.

If this cannot be done Vodafone may please advise me with their reasons.

Apr 21, 2019

Complaint marked as Resolved

Verified Support

Mar 16, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: SR Nagar Hyderabad, Near Balkan pet park,model colony, Hyderabad, Telangana, 500038

I purchased vodafone number in postpaid, later migrated to prepaid, last 4months. Since then i didn't do any recharges, but now while doing recharge it
Showing (Sorry this recharge is not available. Txn num. Aph[protected] to continue using your mobile services, dial *121# and recharge with the best offers.) i complined this problem to the nearest store. But there is no action since 1 week...

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Address: 560078

I am facing the network problem from past 1 month network is catching roaming even though i am in bangalore or other surrounding areas i am not able make the local calls at all.

Even the out going charges are very high & frequent network issues.

Kindly resolve these issue immediately. Or i to have find other alternative.

Name: rohith
Cell no.[protected]

Apr 17, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Vodafone India Customer Care's response Hi Rohith!

We have made a note of your concern. We'll contact you soon. Kindly help us with your alternate contact details using the following link http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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Address: Mumbai City, Maharashtra, 400058

Dear sir/madam,
I have by mistake made recharge of 245 twice. As i am requesting the executive to refund me one of the amount but as per executive their is no procedure to refund the amount.
So then i asked will i get everything doubled ie my talktime, validity & internet pack for that they said everything cannot be doubled.
The amount went out from my savings account which is 490 rs but then why is it that my validity and net pack is not doubled? When i pay an amount twice i should get one refund or everything doubled
My number is [protected].
Please reply and contact me else i have to post things on social media
Thanks & regards
Adil kumana (Alt no [protected])

Apr 16, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2019

Vodafone India Customer Care's response Hi Adil!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: Gate no. 1, Infosys Ltd., It park, Chandigarh, Chandigarh, Punjab, 160101

Hi..
Regarding my previous complaint[protected],
you guys gave me reversal of Rs. 309.19 but i am still not going to pay the money charged on me for the next month as I tried whole month to get this reversal done or to get my number ported but no one helped. I wont give the bill of 2nd month.. The delay in resolving ths issue is on your end.. Why would i pay for it.. For getting your number ported i had to clear the charges which i wont pay and your customer care is so lazy that no one took the matter serious and this reversal has been done.. When i submitted a complaint over here.. I want my full amount to be reversed, i.e. 720... I already told your executive who called after i submitted the complaint that i am not gonna pay more then 150... You have to reverse this all.. Not only for the first month.. It went to the second month because you delayed the matter.. I was continously contacting customer care.. The delay was on your end.. I wont pay anything more then 150..thats all..

Vodafone India customer support has been notified about the posted complaint.

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Address: B-20, Amaranath Tenament, Surelia Estate, Amaraiwadi, Ahmedabad, Gujarat, 380026

Hi Team,

The complaint is for below service:
[protected]

I think around 60 Rs of my prepaid balance is deducted on 25th February.

Customer care executive told me that balance is deducted through flash message. Some rubbish service is activated.

But I am sure that I haven't got any such flash message because I have DND service activated on my number.

I hope you can understand this is incorrect deduction. So please help me to credit this amount back into my prepaid account.

Hopping for the acceptable reply.

Incase of any query please call me on my another Vodafone number : [protected]

Thanks,
Akash Patel

Mar 8, 2019

Complaint marked as Resolved

I called them multiple time but when they did not agree to revert that incorrect charges, I sent an email on [email protected]. I got a call from them but still, they did not agree to give my money back. Finally, I decided to do portability and informed them that if I will not get my money back then you will be losing a genuine customer just for RS. 60. Finally, they gave that money back to my prepaid account. By the way, Thanks to Consumer Complaint Forum to start this great service.

Vodafone India customer support has been notified about the posted complaint.

Mar 08, 2019

Updated by akash26393 Just got a call from vodafone. They have added my legal balance back to my prepaid account.
But I just heard the same story of Incorrectly balance deduction through such flash message and all that from one of my friend who is also cheated by vodafone. Same on you when you people try to cheat your genuine customers.

BTW, Thanks for crediting my money back to my account after lots of calls and emails.

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Address: Gurgaon, Haryana, 122052

Dear sir/mam

I am privileged customer of Vodafone for last 8+ years. Today i am v v disappointed by service of Vodafone.

I was in a trip to Singapore from4-10feb 2019.
I have been charged international roaming @500rps/day without my consent.

My mobile no is [protected]
My current outstanding bill is Rps 3898

Vodafone customer care is saying that my international roaming pack activated on my no since june 18. I have not recievd any intimation on my no or id regarding the same.

I really disappointed by such behaviour of Vodafone

I want Vodafone senior management to look into it and come with a solution

Looking for a positive quick response.

Thanks and Regards

Mandeep singh
Manager
Maruti Suzuki India limited

Vodafone India customer support has been notified about the posted complaint.

Mar 11, 2019

Updated by mandip87 Dear Sir/Mam,

I have received a call from Vodafone customer support, Chandigarh Team but I could not get any positive response from the. I have explained them the whole situation that I have been charged international roaming charges(Rs500/day) on my visit to Singapore. I have told them them this charges have been added in my bill without the customer knowing that I am being charged at these rates.

Vodafone has charged me international roaming charges without any intimation to me and know they are saying they intimated me but they don't have a proof for intimation.

After receiving a call from Vodafone customer support team on 09/03/2019, they told me that they are accelerating the issue to senior level and I will be receiving a call from their senior management but as of now I have not received any call yet.
14 the march 2019 is the last date for bill payment for me, beyond which vodafobe idea will give me mre pain by charging late fee fine on such a big amount.

I request vodafone team to please come up with a positive solution berfore 14th mar 2019 so that I can pay my final adjusted bill.

Regards
Mandeep Singh
MGR-MSIL
[protected]

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Address: A 1 , Jeyshree Apartments II , Bharati Ula Road , Madurai 625002., 625002

My mobile samsung 9 + was provided insurance by vodafone. I am your customer right from 20 years. My mobile screen got damaged as i had a fall in july or august and complaint was given. But the documents were not getting loaded even at your annanagar office. Priya knows all and she is not answering my calls also. How long should i still wait. My mobile number is [protected].

Apr 14, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Vodafone India Customer Care's response Hi Mahesh!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: Gurgaon, Haryana, 122052

Vodafone has charged me international charges of Rs 3000 + taxes for my visit to Singapore from 04 feb 2019 to 10 feb 2019 Vodafone charged me INR 55 per day. . I did not ask Vodafone to activate my international roamimg. By default they have international roaming activated on my number and they want me to pay the bill.I called Vodafone customer care and has also mailed to customer support center Vodafone for the same but they adamant to it and are not interested in resolving the issues.

Apr 13, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Mar 07, 2019

Updated by mandip87 Vodafone charge me INR 500 per day for international roaming without my consent. I am really disappointed by Vodafone services

Verified Support

Mar 13, 2019

Vodafone India Customer Care's response Hi Mandip!

That's not the experience we want you to have. We will contact you soon and get this sorted out!

Regards,
Vodafone India

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Address: Kolkata, West Bengal, 700075

Dear sir/madam,

I am residing in kolkata and holding the vodafone prepaid connection more than 14 years.

By our company policy, we need to submit our monthly mobile bill (S) for last 1 year soonest to our admin.

Please provide me vodafone prepaid bill statement (Month wise) from 01-apr-2018 to 31-mar-2019

Best regards,
Biswajyoti. [protected]@molgroup.com

Apr 18, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Vodafone India Customer Care's response Hi Biswajyoti!

We have made a note of it. We'll contact you soon.

Regards,
Vodafone India

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S

Samruddhi Deshmukh

Mar 7, 2019

Hi Vodafone

I recharged my vodafone no. with Rs. 100 full talktime from paytm app. I recieved a message saying recharge successful from Vodafone but when I call. it says balance not sufficient.
Operator reference no. ONR[protected]
order ID [protected]

please provide me vodafone prepaid bill statement (month wise) from 01-apr-2018 to 31-mar-2019 - Comment #3370980 - Image #0

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Address: Ernakulam, Kerala, 683572

Dear sir/madam,
I am vodafone customer. I have prepaid connection. My number [[protected]]. My sim card is not showing network, i have recharged rs.200 in previous month and i have used data and call, but after one week i am not able to connect call through this sim the customer care people told to me charge atleast 20 rs, i have already recharged, but currently my sim not showing network. I have tried to contact ur customer care many times but no one responded. So kindly mail me about the action taken by you its urgently.

Vodafone India customer support has been notified about the posted complaint.

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Address: Hinjewadi, Pune, Maharashtra, 411057

Hi team, vodafone network is the worst in this area (Hinjewadi, pune), its sos frustrating to wait for one page to load or to send one message on watsapp. Please do something or else i will need to switch to other mobile networks.

Its so slow everywhere in pune, i am having your red plan of 4g still the network is so slow. Please look into it asap or you will loose one customer from pune.

Apr 12, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: Kalpana Area, Qr No. 2RB 6/10, Khordha, Odisha, 751014

My grandmother uses a vodafone prepaid in a micromax feature phone but repeatedly balance gets deducted on 06th march she was charged with ₹30 from her prepaid account for some services even their customer care executives were unable to explain. She neither reads her sms or answers unknown no. S. When i tried calling customer care executives they started talking rudely. A particular executive named sharmistha even disconnected the call when i enquired regarding the type of service which was activated.

Apr 12, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Vodafone India Customer Care's response Hi!

That's not the experience we want you to have :( We will get this sorted out.

Regards,
Vodafone India

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Address: Dharapuram, 638702

I’m govarthanan l from tiruppur district, dharapuram taluk, we have two mobile shops and there was i have all network ec recharge & sim card sales except vodafone. Vodafone distributors not supporting our shops i’ll requested many times for provide sim cards & ec recharge service but no response from distributor. So i’ll disappointed with vodafone network. Now i’ll kindly requested for providing vodafone ec recharge & sim card service for our shops.

Thank you

[protected]@gmail.com

Vodafone India customer support has been notified about the posted complaint.

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Address: House no 67 nawabi road, Talli bamori, Haldwani pin 263139, Nainital, Uttarakhand, 263139

Dear sir,
Vodafone announced its handset bundle offer in 2018 year starting and employees of vodafone told if we buy any samsung galaxy phone with vodafone sim and recharge it with unlimited plans for a year cashback of rs 2500 would be credited in your kyc done mpaisa account already more then a year has passed no cashback has been credited for 2 phones on no [protected] & [protected].

Regards
Ashish joshi
[protected]

Apr 12, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Address: Ernakulam, Kerala

Dear sir,
I am working in ernakulam, kakmanad
So days before i thinked vodafon is the best network across india and now l am really dissatisfied with the data connection i am thinking to port out to jio. Because they are providing some better network on friends mobile
So take this as a important and try to improve this issue
Otherwise this will make unpredictable effects

Regards
A vodafone customers from kerala

Apr 12, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Mar 06, 2019

Updated by rejoy pp Network issue

Verified Support

Mar 12, 2019

Vodafone India Customer Care's response Hi!

That's not the experience we want you to have :( We will get in touch with you.

Regards,
Vodafone India

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Address: banglore, 560037

Vodafone customer care team members are not taking complaints,
I tried 3 times to complaint
But vodafone customer care people disconnecting my call
Vodafone team is not responding properly with me
Yesterday i complained
But today i check, there are no complaints in my number
First i called customer care (I talked recharge 65 offer)
Iam recharged 65
But iam not get offer in recharge 65 (Only i get talktime)
I talked customer care he is immediately disconnect my call without solving my problem
I tryed again to talk he is also not respond properly he is disconnet my vodafone customer service i dont know

Please respond me

Apr 13, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Vodafone India Customer Care's response Hi Rajesh!

That's not the experience we want you to have. We will call you and get this sorted out!

Regards,
Vodafone India

Vodafone India Complaints & Reviews

File a complaint to Vodafone India

Vodafone India reviews & complaints page 240

plan change without notification

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wrong billing 98115

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information contradicts

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removal of marketing announcement before caller tune

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unable to recharge my number

roaming network - even in own state

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complaint with call centre executives

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tariff plan change

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invalid balance deduction

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fraud charges for international roaming

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insurance claim

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fraud charges for international roaming

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please provide me vodafone prepaid bill statement (month wise) from 01-apr-2018 to 31-mar-2019

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vodafone sim not showing network

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vodafone mobile network worst in hinjewadi pune area

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unfair balance deduction from prepaid account

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vodafone area distribution was not supporting our shops

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not received cashback of rs 2500 for new handsets as promised

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network issue

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vodafone customer care not taking my complaint

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