Vodafone India Complaints & Reviews

I had purchased IR package from Vodafone as I am a post-paid subscriber of Vodafone since last 16 years.

The package was for EU and US. However in 3 countries that I visited in EU it either did not work or never went beyond 3G, mostly on E. Repeated chats with service desk resulted in several hrs across 2 weeks in Europe wasted as nothing changed.

But I could not imagine how much worse it would get in US, where 90% of the time it never connected to any network. Resulting serious stress on travel and loss of time.

Regards
Anupam
In spite of all the history of complaints, there has been no call back or even sympathy shown by Vodafone. Instead the bill has been sent with IR charges. A written complaint with all evidences of screen images and chat history has elicited no response from them. But the collection team keeps following on payment.

Its an absolutely bizarre level of service for an existing customer.

It seems like Vodafone is really keen for subscriber base attrition as a business goal.

Dear Sir,

My Vi SIM [protected] was converted to Postpaid to Prepaid after clear all due bill.

During prepaid connection I have been paid excess Rs 528 on dated 26 June from my HDFC Bank account

Since I have tried to refund to contact customer care via emails, Chat and Twitter also eventhrough visited Vi branch office also but unfortunetaly not yet received so far

Kindly refund my Rs 528 immediately

Vodafone vi

Several times my phone balance is being used for the subscription for Mazaa games, which I never subscribed. This is clear fraud and Vodafone Idea India is responsible for this for allowing private companies to deduct from available balance. They normally deduct Rs 25 every-time. I am sure several people are affected by this as they take out Rs 25 from lot of phone balances,
Please contact me on:
[protected]@mybharat.com

Thanks,

Date- 3 July 2022
My outgoing calls suddenly stopped today morning despite the fact that the validity of my recharge is till September, 22. Now I'm trying to make calls every time it says call ended. I couldn't contact customer care, as I could not dial any number. Can somebody reach out to me for help? what is happening? why other Vodafone numbers are working properly and not mine? this is really frustrating as the customer care number is also not useful at all. I need the Vodafone customer care dept to me asap at on [protected]@gmail.com

On 25th June 2022, The amount of 418 rs was debited but, No plan got activated. On inquiry with customer care, i was first told to wait for half an hour, then 3 hours which later became 3 days then got converted to 7 days.

After waiting this long i was told to write a mail. and I will get response, but till date no response has been provided. Moreover, I was told to visit Vi store but there also the store person told me that this is on Vi and he can't do anything. Post which i have been promised backend team call within 4 hrs. But it never came. They are not giving any reason why this is happening and everytime giving me new task to do.

Please look into this, I have poof of the chats that amount has been debited and all the wait and every thing they told. I just want my money back, Vi is politely harrashing me.

My monthly rental is 399.
I have been charged Rs.750+ saying that the "content download'' charges have been added.
When I asked regarding the same, they are not aware of it.
PLEASE LOOK INTO THE MATTER.
THEY ARE JUST SUCKING MONEY FOR NO REASON AT ALL.
BAN THIS COMPANY.

ATTACHING SCREENSHOTS OF THE BILL CYCLE FOR LAST SIX MONTHS AND THE VAS

This has happened multiple times and below is the latest occurrence. Callertunes are activated without my knowledge and Authorization and amount gets deducted..!! This is day light Robbery!!

****

Hi! We have received & are processing your request for service Callertunes. Just sit back & relax, you will receive a confirmation within 2 hours.

Hello! Your Callertunes is activated. Amount charged is Rs 5.00 /- for 4Days. Renewal charge is Rs 99.[protected]@3Months. To deactivate, SMS STOP to 155223.Latest albums or evergreen hits! Set callertune of your choice by visiting Vi App bit.ly/ViTunes5 . Non 4G users can also dial 1234 or 55655(Tollfree) to activate. Start by exploring Profile Tunes for FREE via Vi App Your balance is Rs.1.82/-

Wrong number recharge done on vi app.
Wrong no.[protected]
Transactions id.-T2206292115180983069229
Amount-599
Correct no-[protected])

I'm facing too much network issues in our locality. Especially in rainy days there is no network in my phone.

I received the message following and deducted Rs 25 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. xxx

I haven't requested for any service

Hello! My mobile number is [protected]. I've been using the VI Hero Unlimited data plan for a long time. They show advertisements and written content on their website about unlimited data from 12 a.m. to 6 a.m. However, they never provide timely service. I complained to their customer support several times, but they never resolved the issue. This unlimited plan activated on my network around 1 a.m., which is a their plan that customers do not use late in the night. I request that the consumer forum take the required action against VI for breach of trust, misleading advertisements, and failure to provide the full service for which I paid. Thank you.

Dear Team,

Plz help to arrange UPC as i want to port my no. with family plan to Jio family plan, when ever I am sending message to port on 1900 I am getting response like below..

"UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

Plz do the needful at the earliest.

Since Vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone service desk is unable to provide any solution and there network service is worst after there coloration with idea.

Please help me to get out of Vodafone network. to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone service desk is unable to provide any solution and there network service is worst after there coloration with idea.

You can help me my official no. Is not work completely used in bank account in this time. Urgent call do in very important meeting in my Uganda office boss please help us to recharge in this month
Mobile no. Is [protected]

I had purchased a new SIM on 12th May 2022 for 2 VI numbers as I had old Vodafone SIM. I recharged IR pack on both numbers on 16th June 2022, before boarding my flight and also received confirmation that IR pack is activated, however when I landed in Toronto on 17th June 2022, for one of the number I got No Service error. The Vodafone team stated that since the Roaming option is not visible in the Mobile Data SIM applications I have to replace the SIM. I asked them to send me a new pre-activated IR SIM as I am abroad but they asked me to change the SIM by visiting Vodafone India store. Is this practically possible? There should be a way to deliver the SIM abroad as it is a fault at Vodafone Idea end. They have sold me a faulty SIM.

Please help as I am using the same number since 2005 and have all my OTP authentications on that number.

I have recently ported my number to airtel and I received bill from Vodaphone . But Im not able to pay the bill from both app and online. Please help me

Dear sir,
My name is Ramdayal and plz my vodafone sim number [protected] on unblocked

Sir .I mistakenly done wrong recharge([protected]) due to server problems . So please transfer recharge to another number([protected]) as soon as possible

Thanks

My number [protected] with Vi got disconnected at 6.30 pm on Friday, 24.06.2022 with out any intimation to me.

I have been contacting their call center to reactivate my number for the last three days but still not resolved.

I visited their store in Sheshadripuram Bangalore on 25.06.2022 and they gave me a new SIM but that is also not working.

Today I contacted their call center again but they are unable to provide any solution.

I have been using this number for the past 20 years and now I am finding it very difficult to manage with out the phone connection.