Vodafone India Complaints & Reviews

I am interested to file the fraud case against Vodafone for cheating customers and billing by fraud means. I have also planned to file a case in the consumer forum.

First, i would like to highlight that Vodafone has worst and pathetic customer care. the executives sitting on the other side are rude and do not listen to the customer even i[censored] are calm and polite. if at all you are successful in telling the complaint, they put on on hold forever and they blame you for your own complaint. and when you want to talk to the supervisor they either disconnect your call or put on a such a long hold that you disconnect yourself out of irritation and wastage of time. they are really unprofessional and this has happened all the time with me despite being a loyal customer to them. I m short of words to explain how pathetic, rude, unprofessional their executives are.

Now my complaint is that I was travelling to US and Canada thus I got the international roaming pack activated. I was travelling for the second time and I was aware that I was supposed to manually select Tmobile when I was in US and Bell when I was in Canada else I would be charge exorbitant price. I followed the instruction. To my utter surprise when I got the bill
I was charged twice for the international roaming facility. Bill was for 9500 Rs. They charged me additional 3694 stating I selected AT&T instead of Tmobile for a day when I was in the US for a day for incoming calls. I kept on explaining the customer care executive that why I would select a different network provider when I was already on the pack and I was aware to select Tmobile.

I tried explaining the same thing, they kept me on a long hold so that I disconnect myself but I waited till the time executive was back and the only response I got was that I was my fault and they cant do anything about this. I was again kept on the long hold and again got the same response from the supervisor that it's my fault and they cant do anything.
this is impossible. I need to pay dual charges else they would disconnect my services as amount is over and above my credit limit

Request you to waive off the charges incurred against international roaming usage. please resolve the query at the earliest convenience. Should you have any questions or need any detail please let me know

I need to make payment to ensure the continuation of my service thus a prompt response would be appreciated

I had a vodafone mi-fi wi-fi dongle purchased from kolkata. I have used that over a year in kolkata. Last july i moved to bangalore & then i decided not to use this anymore.

So i went to a local vodafone store in bangalore (Whitefield area) & surrendered the vodafone connection on 29th july, 2017. At the time of surrendering the connection i cleared all the dues & the store manager assured that there are no formality left.

From september, 2017 i again started to receive calls that i have outstanding balance. I asked them why there's outstanding balance where as i surrendered the connection & cleared all the bills. They said my connection was surrendered on 29th july but they opened it again on 31st july with out consulting with me. I did not receive any call or any mail and i have no idea how it was re-opened again.

From september, 2017 onward whenever they said they will look into this & will escalate. But nothing happened & every month i used to get a bill. This january, 2018 one of the vodafone representative took the matter seriously and said she has again surrendered the connection. I asked why you are saying again when i already surrendered, she said it was re-opened so i asked on whose request you re-opened which she could not answer.

So :

1. Who re-opened my connection and why?

2. I am not going to pay for the month august, 2017 - december, 2017 as i already surrendered the connection and the the device to a bangalore vodafone store (Whitefield) in july, 2017.

3. Please make sure i do not receive any such calls from vodafone again.

My vodafone number was : [protected]
My contact : [protected]

Now-a-days Vodafone services are becoming worse and they are not bothered about that. They don’t even respond to the complaints. Also they blocked all the ways of complaining. In IISc which is in the city limits, their service is very worst. No signal coverage. Often calls get disconnected. Poor customer service. I tried 198 and I was not allowed to speak to customer care. Instead it is saying offers and deals. In their web-page neither I find the option to chat with them nor a link to register complaints. They have such a low profile.

I found the vodafone billing is unfair and illogical for the last 4 months as a post paid customer.

Therefore, i have raised a port request no. Va295639 dtd. 11.1.2018. I paid rs. 50=00 extra on 11.1.18 at vodafone outlet as requested by the outlet executive.
Vodafone has taken rs. 500/= as deposit while accepting me as a post paid customer.

My request va295639 dtd. 11.1.2018 was rejected on 16.1.2018 for the due of about rs. 49/- as per vodafone.

When vodafone is keeping my deposit of rs. 500/- it must be termed as the most unfair trade practice and illogical to reject my port request and causing me to a lot of hardship and loss.

I seriously view this attitude of vodafone and decided to withdraw all the relationships of our near and dear we have with vodafone.

If my second port request made today, 17.1.18 is not accepted immediately, i will report the matter to the higher up in the line and highlight it in the social media also.

Vadofone should refrain from taking customers for a ride and show some business ethics.

Your fastest action would be appreciated.

R n s g rao
[protected]

I had a unlimited voice pack of 181 till jan 25, from the four days i'm not able to use this pack, i had a consultant to store and to the nearest vodafone store, they said call customer care so, i had done a call with customer care too, they said it will solved till sunday but its gonna wednesday till my problem is not been solved... Why you are so reckless towards a complaint..

Hello sir/mam,

Here i want to request you take action on vodafone service center (Near ongc circle, visat-gandhinagar road, chankheda - ahmedabad) for making customer fool by lie statement.

I have a postpaid connection which i want make prepaid, i gone there and request to make it prepaid their operator said to make advance payment of one postpaid bill with current bill amount and i paid that bill.

After 2 days my prepaid activated.

But on 14 jan 2018, i got one message that i have one of a 149.23rs postpaid bill pending till.

Actually, i already paid that amount.

Finally, they closed my incoming/outgoing service stopped and when i called to customer care mo 198 they said that we can not take this case as a complaint.

You have to go to vodafone center.

I got there on 16 jan/ 17 jan both days, they said that we will waiver your amount and will not stop your services.

But finally, they stopped my services.

How they can do this thing for which i already paid in advance.

Please help.

Sir I wont to my Vodafone number call history this month January 2018 call details inoming outgoing and roming my number [protected] my name Gudiya Purohit Bhatana rajasthan india please give my arjent details so please recvest Aapne send nahi kiya to me number pot karta during Plz hlf me arjent kirand me arjent OK sir my name Gudiya Kumari Purohit

Received call from vodafone providing offers to port to vodafone. The executive came, the document job was done. Later received offer from my existing service provider. So the vodafone request was cancelled and i received a message for the cancellation of porting request.

After two weeks, executives from vodafone started calling for the porting request that was cancelled weeks before. Inspite of explaining each and every execeutive who kept calling on a hourly basis, there was no use. They still keep calling once every hour. Its literally irritating.

Better vodafone stop this or this harassment calls will be complained to higher levels

I have been charged 1260 saying that i called to 51717 and talked for 90 mins, that too for astrology, and looks like huge people are faced that same issue. This is fraud, can you please look this matter. My vodafone number is [protected] and after multiple times escalated to customer care of vodafone but they are not suppose to listen my word and giving time bound for cutting my line

I have recharged an amount of rs 500 and vodafone activates services by itself on my number and keeps deducting my main balance and now i have only rs 58 on my account. I did not activate any services and my balance gets deducted without any of my consent. What kind of service does vodafone provide for its customers? I have been using for so long and this is the main problem i'm facing from time to time. Please do something about it.

My porting request[protected] was raised on 8th Jan and since then I have received 2-3 confirmation calls daily from Vodafone executives asking the same question. Today again they called and even after giving explanation, my porting request has been cancelled. It's my choice to switch to another network. Why was it cancelled? Why should Vodafone executives call me so many times and ask for confirmation? It's become torturous. Pls let me switch. I don't want to use Vodafone network anymore. Expect a positive response.

I give the details of how the Vodafone people have troubled me:-

I went to Vodafone Store (Sahibabad, Delhi) on 5th of November 2017, to convert my postpaid ([protected]) number into prepaid number. As they said that you pay all your dues till date and your number will be converted to prepaid. The Vodafone’s people took an ID and photo from me and filled out a form and then gave me a new SIM. I paid whatever was up to that day. He told me that this SIM will be activated in 6 to 7 days. When my SIM was not converted, I call it once again 6-7 days to tell the customer care that my SIM has not been activated yet.

I was surprised that my number did not convert than a new bill came. Then I wrote to Vodafone people on 18th Dec 17, why this happened and I will not pay for it. Then I was wonder to hear that when Vodafone told me that there was no request for convert to your postpaid number into prepaid.

It was too much, when the company gave another bill. I wrote to Vodafone on 9th January and again on 11th January that why are you doing this instead to solve my old problem and bills are made over the bill?

On January 15, when I visited there (Vodafone store -token no. 244 time:- 03.22) those people did not have a SIM. Eventually, when the 16th date i.e. that today (token no. 212 time:-11.45) I went there to settlement; I talked to Mr. Durga Prasad there, like he said that his name is, but the badge on his shirt was written by ASAD, which was a little less than a customer's care experience. He did not tell me to solve this problem, instead of saying that you mail it to vodafonecare.[protected]@vodafone.com, they will revert you. We have no solution to your problem. Now the total amount which uncleare is ₹ 420 which is not such a big amount that I cannot pay but I have suffered a lot from the Vodafone Service and its supporting customer care, But this does not look like Vodafone, despite being such a big name, is also spoiling its name due to his service.

Since 16th january 8.30pm, there were no signals for vodafone network in my mobile phone. I tried configuring manually and automatically. I took sim card out and inserted again, changed the sim card to another phone. But still issue exists. When i spoke with karnataka and andhra pradesh customer care executives actuallu they were palying blame game as my number belongs andhra Pradesh and i live in karnataka.Finally i did not satified with the executives answer because they dont know how to resolve the issue.

Mobile num: [protected]

Hello,

My handset redmi 3s prime and i'm not able to send or receive sms since evening after changing my sim, kindly help me with this. It's really so tough or like a challenge to connect with your customercare i really sick and tired of connecting with you guys press 1 press 2, really? Who has this much time to press 1 you really guys to do anything regarding this

Regards
Ashutosh gupta

Dear sir/madam,

We have recharged my mob [protected] on dated 10th jan 18 of rs. 458/- through my hdfc bank account the fund was debit but my mob was not recharged the same then next day we recharge my mob of rs.198/-.
For debit amounts we lodged a complaint in our bank then the bank says that the transaction was successful at bank contact to service provider.

So requests you to kindly return back my my money in my account.

Sir this man came to my house, and fool my sister and my mother by saying that amazon is opening a offline shop in lucknow . He took out a scratch card and gave it to my sister . On scratching a gift (of mrp Rs3400) butnot more than Rs100 appeared and then he said that i[censored] will take this gift to store and purchase some another item then your Rs3400 will be reduced from it and took Rs500 from my sister, but just after 15 mins his phone is not reachable . I am sure that he was a fraud, so i will complain against him in consumer forum thats why i need his details. Number on his card are :- [protected],
[protected], [protected]

I got message from vodafone that i had used more 50 % data out of my 1gb usage allowance but at that time i just used only 350 mb.
After that i get second sms having written that i had used 90% data out of my 1gb usage allowance but at that time i just used only 750 mb.

Vodafone is completely deducted more data more than i used.

This is not happen once only, it's daily and regular issue.

Dear sir / madam,

Right now i’m in rotterdam and yesterday activated international roaming pack of 28 days for approx 5750 rs.

On email the activation message came and rs is deducted from my account but my mobile is not showing any signal it is showing “no service”.

If due to some reason service is not able to start then refund my money.

The details of transaction are assalamoalaikum follows :

Vodafone mobile no : [protected]
Account id : o[protected]
Payment amount: 5751
Payment date :[protected]:16:50
Transaction id : lsm[protected]
Payment status : ok~request successful

Dear sir,

Kindly provide me recharge bill statement for the year[protected] of my vodafone prepaid account. Statement should include recharge history for prepaid number [protected] during year[protected].

In case of any query u can call me on my below listed number
I need statement on urgent basis.

My mobile number is :[protected].

U can mail me statement:[protected]@gmail.com.

Pls do need ful.

Regards

Ritesh gurjar

I am ceo of m/s jagdev engineering solutions pvt ltd, we have 7 mobile number and on sep 8th 2017 we have given request to stop 3 number and port to other service provider 3 number and one number for transferring from post paid to prepaid.

Vodafone has stopped three numbers already, one number approve for transfer in prepaid but not activate and never approved request for porting balance three numbers.in last 4 months we have sent 8 request for porting our numbers to other service provider but all in vane and all are rejected.

We have follow up with service manager but no one is hearing us.

We need to port 4 number immediately.

Pl. Help.