Vodafone India Complaints & Reviews

I have deactivated my connection in june 2017 and i still get bills every month. I have raised complaints and they say connection is closed. Then why am i getting bills each month. Been several times to store and no proper response. I am not satisfied with the connection as well as customer service. Please send me an email providing connection close details and stop sending mails every month with bill. I am so frustrated with this service and that is the reason for deactivation.
My latest complaint was on oct 22nd, 2017 and even after that i got bill again.
Request no[protected].

0n 12/10/2017 my balance deducted rs. 29 without my consent after that when i called in their customer care they said this plan activated by your side but after forcing them they said your balance will be credited with in 24 hrs but till nw balance is not credited after calling many time they said now your refund is not given to you and also they transfer his senior executive but after 1 hr their senior management not receiving my calls tht so i complaint this lodge so kindly resolve my problem asap.

My father is a senior citizen and has used phone number [protected] since 2005. He has never requested or used data services and doesn't even know how to use it. On 13/11/17 vodafone deducted rs 170 from his phone for data claiming that data services were activated. This seems like a racket to loot customers and senior citizens. I spoke with their customer care team who informed me that data services were activated at the time of registration of the number 10 years back. It only comes as a surprise that there has never been data usage prior to this. The registered complaint number provided to me was [protected]. There seemed to be no sense of ownership or willingness to provide a solution from vodafone. Upon further probing i was told to send an sms to deactivate service that should have never been activated to begin with. A shame that a company of this magnitude provides such poor customer experience.

हम हमारे क्लाइट मैसर्स वोडाफ़ोन मोबाइल सर्विसिज़ (जिसे पहले मैसर्स हचिसन एसार मोबाइल सेवा लिमिटेड के रूप में जाना जाता था) का प्रतिनिधित्व करते हैं, जो कंपनी अधिनियम 1956 के प्रावधानों के तहत निगमित है और जिसका पंजीकृत कार्यालय peninsula corporate park, ganpatrao kadam marg, lower parel, mumbai-400 013 में स्थित है।

हम बताते हैं कि हमारा क्लाइंट या ग्राहक दिल्ली शहर में सेल्युलर मोबाइल सेवा प्रदाता है।

आपने हमारे क्लाइंट या ग्राहक से आपको हमारे ग्राहक की सेल्युलर मोबाइल फ़ोन सुविधा प्रदान करने हेतु संपर्क और अनुरोध किया था। आपके प्रतिनिधित्व और आश्वासन पर भरोसा करते हुए, हमारे क्लाइंट ने आपको इस समझ के साथ सुविधा प्रदान की है कि आप देय दिनांक पर या उससे पहले ही बिल का भुगतान कर देंगे. आपने ऊपर कथित सुविधाओं का उपयोग किया है लेकिन आपके द्वारा किए गए उपरोक्त प्रतिनिधित्व और वादे के उल्लंघन में, आप विफल रहे हैं और साथ ही आपने 2528/- रुपयों की राशि का भुगतान करने की भी उपेक्षा की है, जो आपके द्वारा देय है।
आपके प्रतिनिधित्व को सही मानते हुए, हमारे क्लाइंट या ग्राहक पर आपका अच्छा प्रभाव रहा और सेल्युलर मोबाइल फ़ोन सुविधा को लेकर उन्होंने आप पर विश्वास किया, जिसका आपने अधिक उपयोग किया और कथित राशि को संचित या जमा किया।

ऐसी परिस्थितयों में, हम आपको सूचना प्राप्ति विफलता के 7 दिनों के भीतर पूर्ण और अंतिम भुगतान होने तक संबंधित देय दिनांक तक अर्जित 18 प्रतिशत प्रति वर्ष के ब्याज के साथ 2528/- रुपयों की राशि का भुगतन करने करने हेतु बुलाते हैं, जिसके खिलाफ हमारा ग्राहक, उपरोक्त राशि की वसूली हेतु उचित कानूनी कार्रवाई शुरू करने के लिए विवश हो जाएगा, लागत और परिणाम के रूप में पूरी तरह से आपके जोखिम पर।

यह सूचना आपको हमारे ग्राहक के अधिकारों के प्रतिकूल प्रभाव के बिना जारी किया गया है। यदि आप निर्धारित समय के भीतर पूर्वोक्त भुगतान करना चाहते हैं, तो आपको एजेंसी नंबरों पर संपर्क करने का अनुरोध किया गया है
I got this mail from vodafone company for which i was already told that i'm paying the amount but i want full details of my bill and deduct over charges that i'll never pay at any cost but they always refused i said it clearly to the company that please disconnect my number as i wasn't continue to the same company but they don't even consider my request, still i got so many recovery calls and mails. The number which i was using got so many voice calls call drops and i had made so many complaints about the same but they don't give any attention. Now i got this kind of mails even they were harassing me with multiple calls and threatening.

Hi,
Yesterday ( on 12th November, 2017) 45 rupees were deducted from my Vodafone account. I called the customer care and reported the issue to them. They gave me a time of 9 hours to wait. I did not get any refund instead today I got another deduction of 60 rupees. I did a complaint again and within 10 minutes I faced another deduction for some other service that I never used with my vodafone number.
I am no more able to contact customer care of vodafone. There is a loop of selection for me in their automatic answering machine. There is nothing left for me in vodafone now other than switching to some other network. Please help me on this issue.
Mobile number: [protected]

I have recently ported my number to vodafone
I ported because my friend was getting 1gb/day 3g/4g and unlimited calling at rs.401 for 70 days validity
But they are not such providing me woth that pack despite the sim cards of being of the same state...in fact we study in same university
They are asking rs. 347 from me for only 28 days validity whereas my friend is getting 70 days validity for rs.401
Hence this is my complaint

I mrugesh prajapati do hereby complain that i am holding my vodafone number from last 5 years with postpaid connection with current plan of rs.590/- including gst and i have paid my all bills up to september-17 of rs.700/- with late fees also because i am working as legal professional and handling compliance and affairs of my client and sometime i forget to pay bill that i accept. But the thing is i am facing problem during calling like if i call someone the first call will blank without hearing any voice that will cover call charge and the second call will with clear voice it is also covered charge. Moreover company always cut my connection whenever i need for my business call and i am always making payment with late fees because i feel that company's service is good even they are charging more then others, now i feel that i am fool.

Hi, am rahul, i lost my sim and tried to get duplicate, but they required aadhar card and i went with aadhar but my thump impression is nmot accepting. I went to akshaya center, it will take some time, is there having other solution to get duplicate sim, am ready ready to submit, 10th, aadhar card, licenece. Even if we call customer its not possible to coinnect, they have removed access to connect with customer, because they give back my 42 rs, they they have taken withme... I dont wot kind of servise they are providing,..

To
Subrat. [protected]@vodafone.com

Cc
Nodal. [protected]@vodafone.com, vodafone group, appellate. [protected]@vodafone.com, enterprise. [protected]@vodafone.com

9 nov at 3:01 pm

Dear mr. Padhi,
May i have answer what happened to my multiple complains regarding network?
So sick of your customer services! Please check at your end and reply.
Do not have time to write the complete story again and again.
Seeking for reply only

Thanks
Sudhir chhabra
[protected]
Hello sudhir,

Thank you for contacting us. My name is amir and i will be assisting you today regarding query for your mobile number [protected].

At the outset, i would like to sincerely apologize for the experience you’ve had.

As per the location information provided by you we have optimized the maximum possible coverage in your area that is available from the nearest site. Upgradation of existing cell sites is an ongoing effort and we hope to improve your network experience even further.

We value your relationship with us and appreciate your patience and cooperation for the same.

The service request number for your reference is [protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Thank you

Amir nabi

Appellate office
Vodafone delhi
Contact numbers:

For any queries call 111 (Chargeable for agent access @ 50p/3min) or +[protected]Standard calling charges applicable)

For complaints/requests: 198 (Toll free)
Appellate office :[protected] available between 9:30 a. M. To 6 p. M. (Monday to friday)
Fax number:[protected]
E-mail: appellate. [protected]@vodafone.com
Website: www.vodafone.in
—

Sudhir chhabra

To
Appellate. [protected]@vodafone.com, vodafone group, enterprise. [protected]@vodafone.com, nodal. [protected]@vodafone.com, amir. [protected]@vodafone.com

Today at 17:14

Hi amir,
What happened to my complains???
As per my earlier complains, you have given maximum time that is 20th oct'2017 to improve your network services.
I cant wait so more. Why should i corporate if i have been billed for 4g services and getting only 1g services or less than?

Give me in writing if you are unable to provide me the services. What does it mean we are improving? How long it will take. I have already given you 4 months.

If not able to provide services than from this week onwards than give me in writing. Will see after that.

Reply asap.

Thanks
Sudhir chhabra

Hello sir/medam,

I am a vodafone cutomer my number is [protected]. I recharge my number with 396 rs for unlimited call and data but its totally waste for me. I cant even start my watsapp which take too much low load to open. Then how can i for the heavy site. I got 1 gb 4g data daily but its waste for me

My area :unione residency behrampur near green hotel nh24 ghaziabad.

Resolve this issue asap unless i need to port to another network

Hi i am pawan from pattalam area, chennai-12, i am having a major network problem with vodafone. Every time when i am trying to make a call it shows no network in my cabin. It has become a major problem for me and my father in law to make and receive customer calls. Kindly resolve this problem at the earliest, because customers every time say us that your not is not reachable.
Kindly its a request to resolve asap. My contact number is [protected]
Thank you

I wanted to port my reliance number to vodafone. When i called the toll free number they are transferring it to post paid department. They are not providing any information regarding prepaid plans.

This happened three times.

In the vodafone stores also they are refusing to port to prepaid plans. Trai should look into unethical practices of vodafone.

I am using your prepaid mobile sim card no [protected] from so many years. Yesterday i recharged my mobile for re.263 (250for recharge+13for credit). I am sorry to say that your company converted this amount into re. 296 internet pack without my permission. Not only this again i recharged my mobile for re. 100 and they deducted some amount for bollywood gossip for which i did not ask. Please correct your mistake otherwise i will be left with no option except to go to court.

Today i went to vodafone store which is located in akota, vadodara, gujarat. Our ticket no. Was 326. But found that only 2 representatives were present there. On asking if the person on the bill counter can take the bills & process for disconnection, the answer was that i have to wait till the ticket no. Comes, that also in a very rude tone. There were many customers waiting since long & no 1 was answering them correctly. Also there is no proper waiting area. It seemed that i have entered into a govt. Office where no one wants to work.

I received an automated call from vodafone number [protected] on 2/11/2017 at 10:37am. The call was regarding caller tunes selection from the songs they played. At the end of call without pressing button they activated a caller tune and deducted rs 30 from my main balance. I immediately deactivated the caller tune and called customer care to refund the amount but they refused to take the complaint and said that i pressed the button and activated the caller tune. As a proof i have all the call recordings where their is no sound of pressing the button

Sir my number [[protected]] vodafone & i had decided to port my number in to airtel network but they are not allowing to mnp number and rejected manytimes intentionallyeven i called for several times customercare. But no use they are intentionally doing for this type of cheap tricks and not giving permission to mnp i had no dues also in vodafone please take strict action

Hi,
I took below mentioned vodafone data connection from one of the vodafone stores in pune. The agent who gave me the connection told that the data card is already recharged for three months and after that i have to recharge it for further uses. I did not feel the need of internet connection so i did not recharge. Now i am getting calls and notice that i have due amount with vodafone. I am not even knowing that this is a post paid connection. The agent told me this is a prepaid connection. I am sure this is a spam email that i am getting from this amit. [protected]@vodafone.com. Please look into this issue and close this as soon as possible.

Notice u/s. 20 (2) of legal services authorities act, 1987
Prelitigation case no. Lokoctdec21636
From,
The secretary,
District & sessions court,
District legal services authority,
Shivajinagar, pune 411005.
To,
Mr. Yogendra singh
Gat no-1263 swami samarth colony more wasti sharad nagar chikhali
Nr swami samarth park chikhali pune
411062

Ref.-pre litigation case no. Lokoctdec21636
Sub.:- proposal of vodafone mobile services ltd for presenting your dispute with regard to mobile bill outstanding before the lok adalat..
Sir/madam,
Apropos to the subject mentioned above, you are hereby informed that, the applicant - vodafone mobile services ltd pune with regard to the outstanding billing amount has arranged an pre-litigation lok adalat on saturday, 09/12/2017 at 11.00 a. M. Onwards. It is contended that you have availed services but failed to pay the above mentioned billing amount. The particulars of which are as under;-
1) relationship no.[protected] mob no. [protected]
2) name of customer :-mr. Yogendra singh
3) total outstanding amount :- rs. 1297.28
Taking into consideration the aforesaid contentious issues it is expedient for referring your matter at pre-litigation stage to lok adalat u/s. 19 (5) (Ii) of the legal services authorities act, 1987 for final determination. Hence you are requested to remain present at 11.00 a. M. On 09/12/2017 at district court, shivajinagar, pune for amicably settlement.
If you are willing to make the aforesaid payment before lok adalat date, you are requested to contact kalpana -[protected] shoba - [protected] - [protected] or e-mail to us at amit. Sharma16vodafone.com
Note: you can also make online payment using below link. Url :https://shop.vodafone.in/shop/postpaid/quickBill.jsp url: https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONEDN_details.jsp

Pune by order,

Date:- / /2017 superintendent. District legal services authority, pune.
This message (Including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (I) destroy this message if a facsimile or (Ii) delete this message immediately if this is an electronic communication. Thank you.

On 8th nov around 5 pm vodafone retailer prashanta mondol made a call to the vodafone retailer helpline from his no [protected]. He provided the executive my no [protected] and asked him to check if i am eligible for any 4g data plan of per day 1 gb valid for more than 1 month. The helpline guy confirmed that i can avail the offer o[censored]nlimited calling and 1gb/day 4g data plan for 84 days in just 399 inr. He even confirmed once more whether i am owning a 4g handset or not. Entire conversation was done in speaker so i have heard every bit of that. So i asked my retailer to do that recharge for me and paid him 405 inr including his commission. Within a few moment got the message as recharge of inr 399 successful with all the detailed breakup of that pack.
But after some time i was given the benefit of only 3 gb 2g data valid for 30 days only for that recharge!!!
So instead of 4g for 84 days i was given only 2g for 30 days and no calling plan was included in it. I am getting charged for each n every call from my main balance only.
As my previous plan was valid for another day so the retailer suggested me to wait and check the same on next day only. But on 10th nov. Also there was no improvement for that. So i have reported the customer helpline no [protected] and vodafone complaint only no 198 several times in between 9.30 am to 12.30 pm. Each and every time they keep on saying we don't have nay plan like that and different guys have provided me different excuses as following:
1. That offer is for 396 inr not for 399 inr.
2. That offer is for wb sim whereas i am having kolkata sim card so not valid for me.
3. That offer is for postpaid plans not for prepaid.
Then i asked them how that plan was informed to me even after checking with my number and i forced them to check the recording on 8th nov evening, they denied to do that and finally after severe arguments they told me to transfer that call to their senior but kept me in hold for near about half an hour.
In the mean time the retailer guy also contacted to their helpline for several times. There also he used to face the same denial but ultimately at the end one of the executive confirmed that wrong information was provided by retailer helpline no on 8th nov evening, but they have no means to compensate me.
Now my question is for inr 399 i have given only 3gb data that is even in a speed of 2g which is of no use to me. Most of the time network signals are vanished that is might be because of i have a 4g sim in a 4g handset. Moreover, for each and every call deductions are being done from my main balance. Whereas i was promised to get a 4g data plan with unlimited calling. This was the mistake of the retailer helpline guy then why i am being suffered for that. If service providers can't employ we trained and informative employees at their helpline numbers then what is the use of it and why consumer is going to face loss for them???

Regards,
Titli ghosh

Dis is pooja, living in gurgaon, was using reliance number. Few weeks back, i got call from voda people to port the number to vodafone. I got trapped n paid d amount which was asked. It took two weeks to activate my number, nd i didn't asked for postpaid number... Without my consent, my number got ported to postpaid one.. I ws told i'l b having unlimited incoming n outgoing calls. Need clarification on this.. Customer service disconnects d call... Person frm verification deptt came.. I tried complaining him but he denied saying its nt his work n went. Deactivate my number... N m spreading dis to evryone... To close vodafone service

Hi my vodafone number is [protected]- i have been facing network issue at my home address (3/303 vasudev arcade chs. Next to galaxy hospital kanakia road mira road) since 2 week. I have raised the complainant on 4th nov - post which i have also made phone calls to the 198 complaints the service had been pathetic. I have another 8 voda facing the nextwrok issue.