Vodafone India Complaints & Reviews

My vodafone number is [protected]. Very bad service. You people charge high on postpaid billing and activating value added service without our permission. I mostly look for internet service, but whereas it shows high data consumption when i use it. Just for a whatsapp 204mb cannot be consumed. And looking a video will not consume 124 mb in fb. I use to call this complaint for the past 6 months, still the issue has not been resolved. Today when i call to customer care. These ppl explaining about offers. We don't need any # offers from your side. First try to resolve the problem what we are coming to say. For just rs.299 plan am receiving a bill amount of rs.454, this incudes some value added services which i didn't activate.
Got frustrated calling you ppl every time n explaining every time.

Have purchase Rs.50 Vodafone top up voucher Card But Pin Number Is Damaged after scratching a bit too hard . Please Give Me Secret Pin.

Recharge Card Details

Serial No. Of Recharge Card:[protected]

Hi

I have to change my plan postpaid to prepaid because i have already another network with postpaid, so i went to the gallery for changing my plan (Mahatma gandhi road, ambika nagar, dombivli west, 421202) on dt. 23.08.2018. I talk with vodafone person that "i wanna change my plan postpaid to prepaid" so she said why you wanna changed. I told her that i have another network so i wanna change to prepaid, after she said very weird thing that,

"if you go prepaid then you have to recharge rs. 300 every month and this is mandatory"

I shocked that if we not talk over phone too much and we have recharge only rs. 50 or rs. 100 so why we pay rs. 300 for mandatory. This is very bad thing happening with the customer.

So pls. Request you to that don't do this & don't play with the customer.

I have upgraded my 2g sim into 3g/4g. I have received 14gb data (4gb (3g) and10gb (4g). I am not able to connect 4g network and i am also not able to connect customer care as well. I have call 4-5 time through some other number but still my problem not solved. Whenever i try to activate my internet service my balance is deducted. Please look into this matter.

Hi team - i want to highlight the malpractices that vodafone is using by charging monthly for vas where the users are not aware what services are active on his phone. The vas services are not activated willing they are activated either accidentally (Trapped) clicking on pop up when surfing or through bulk flash messages.

My only concern is if we want to stop any vas services, we have to either
A) call customer care
B) send stop sms or
C) login to vodafone my account.

Same should be applied to activate these services. This regulation should be directed and implemented by trai as huge number of cell phone users are been exploited under the vas service.

I have recently been charge vas of rs 443.00 in my bill for olympiagames, tiny tv, look @ it service via wap_d2c. I have not use these services and not sure how they got activated.

When contacted vodafone via email, they says these charges are genuine which i am not agreeing on and feels like there might be several other users who are been charge with these type of charges and want to take this issue under consumer forum. Below is my email communication

Vodafone cell # 99207 xxxxx
Nodal. [protected]@vodafone.com

Sent: monday, august 21, 2017 5:20 pm
To: jaydeep madye

Hello sir/madam,
Thank you for contacting us. My name is ritesh, and i will be assisting you today with your query for mobile number 99207xxxxx.
We would like to inform you that, as a subscriber you are active on vodafone internet (Data usage) and surfing to any open market website cannot be restricted by vodafone. Hence vodafone as a service provider cannot alter redirecting if the said is the site specific function.
I have closely looked into the issue and i assure you that all charges that are reflecting under the section downloads on your bill dated 07/08/17 are as per your consumption.
Further we have checked and found that, we do take double consent for any subscription which are charged weekly or monthly. Downloads that we are referring here are the event base charging and hence the same happens once the subscriber opt for the same. Hence, as a subscriber, we request you to be more careful while surfing any sites and check for the applicable charges prior to download to avoid any charging dispute at a later stage.
Please note that vodafone is not responsible for any information or advertisement reflecting on third party application that you have received. Further, in our experience, we have also come across certain handsets that have applications which auto refresh/update by connecting through the wap gateway (Wireless application protocol) i. E. Vl/vmc, you will be charged accordingly. Here again, the settings for these applications are pre-defined on the handset by the manufacturer.
We request you to kindly remove the application or modify the settings in your handset to disable auto updation of applications should you wish to avoid such instance o[censored]nwanted charges. Please refer to your handset manual or check with the service centre of the handset manufacturer to change the settings.
Turning “off” data services blocks emails, browsing and downloads, but it will not block normal voice calls, text or picture/video message/video calling.
Is there anything else i can assist you with?
Thank you for your valuable time, i hope that i have addressed all your queries. Have a great day!
Your service request number is[protected]
Thank you!
Ritesh motwani
http://www.vodafone.in/


On 8/15/2017 8:01 pm; from: jaydeep. [protected]@wns.com; to: nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: vodafone cell # 99207 xxxxx;
Team - i am escalating this issue and would like to debate the charges applied are not genuine and challenge that vodafone is using wrong practices of making money by activating value added services without user concern and i am going to make it loud to public and trai.
I would take this matter further and would like to have a system where cell users would only activate the value added services willingly by sending an sms or by calling customer service just like the process to deactivate any services.
This has been seen often that users mistakenly click or select and value added services get active and money is deducted every month and the users are just not aware of the same and how to deactivate the same. Few months ago my mother sunanda age 67 had love guru activated on her number and she was all the way thinking why the money is getting deducted every month when she refills her number.
This malpractice needs to be highlighted to trai and have a system where vas are not activated accidentally without willingly.
Though it is not a big amount but i feel cheated and would not like to pay for anything which i haven't ordered or used.
Jaydeep madye
Group manager - ops - wns global services (P) ltd | www.wns.com
Gate no 4, plant 10 / 11 godrej & boyce complex, pirojshanagar, lbs margvikhroli (West), mumbai, maharashtra, 400079
Ip: | direct: | mobile: 99207xxxxx | email:jaydeep. [protected]@wns.com
One wns one goal outperform

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Connect with wns

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From: corporate. [protected]@vodafone.com [corporate. [protected]@vodafone.com]
Sent: tuesday, august 15, 2017 10:11 am
To: jaydeep madye
Subject: vodafone cell # 99207 xxxxx


Dear mr. Madye,

Thank you for your e-mail dated 10/08/2017, regarding bill related concern for your vodafone mobile number 99207xxxxx.
We reg regret for delay in reply.
As per our today’s telephonic conversation on your vodafone mobile number 99207xxxxx at 10:02 am, we would like to inform you that we have checked the concern and found that olympiagames, tiny tv, look @ it service were activated on 14/07/2017 respectively on your number via wap_d2c.

You can be rest assured that the charges applied are genuine and hence we would not be in a position to pass any credits.
Regarding value added services and content downloads:

Vodafone live has an inbuilt configuration by virtue of which the moment you are selecting a particular download which might be as simple as a logo, immediately the charges for the same is levied by the service partners.

By service partners, we mean to say that the company which is providing these downloads.

Please note that downloads are chargeable as per content specific and depend upon the website and is exclusive of the tariff extended by the service provider.

Primarily, downloads are initiated while the user selects or clicks on the advertisement pop ups while browsing in the handset.

Hence, we suggest you to kindly do not click or touch on those pop ups to prevent unnecessary charges.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Suvarna
Vodafone corporate relations

Contact numbers:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate. [protected]@vodafone.com
Website: www.vodafone.in


On 8/10/2017 2:39 am; from: jaydeep. [protected]@wns.com; to: corporate. [protected]@vodafone.com; ;? Cc: ; subject: vodafone cell # 99207 xxxxx;
Team,
I am writing this email out of frustration as my mobile bill for my cell number 99207xxxxx for the month of july 2017 has been inflated to rs 1220.92, which generally comes under rs 700. My voice and data usage for the month of july 2017 is average as compare to my previous month bills.
When i reviewed the july i found that there is an additional usage charges of rs 450.20 and value added service charges of rs 443.00. I have never placed any request for the same and which has been added to my account without my knowledge and acceptance. When i called up customer care last week i was not been provided with the answer.
I have been using vodafone for more than a decade and never faced such issue but this instance is making me nervous and frustrated.
I want both the charges to be reversed (Rs 450.20 & rs 443.00) as i am not aware of this charges and same are not billed in my previous bills, also ensure all value added services are deactivated.
If this issue is not resolve i will have to port out to other service provider as i feel cheated by vodafone.
Awaiting your response on the above.
Jaydeep madye

On 13th aug 2017, I made a recharge of rs-347 which was on my offer that i'll get 56 gb data for 56 days. but after the recharge the amount get transfer to my main balance & I did't get the recharge, after that I called customer care and they said it was a technical fault, there is no such offer for u, and than after i talked to them, again checked my offer which still shows, that offer. now I want to know why that happen, how can I get my money back ?...coz I was forced to use data from my balance which cost me aprx 300 for 50-60 mb data.

Sir
I had given for portablity for nr; [protected] on 16 of augest, and which you have regected saying that the upc code is incorrectly entered. Hello sir i have the evidence for i have done corretly. So i need your proof for your regection imedietly. And again you advise me to use the same upc code when i contacted your customer care and which is not possible till the validity time as you have mensioned. So i need your immediet clarification or else i will file a consumer petition

Hi, i am sathiyamoorthy when i am trying to send outgoing sms for all mobiles. I am unable to send the sms from this number[protected]. However i had check with customer care many times they told me. You had send bulk sms but i didnt send any commercial sms and also i dont like that (My mobile fault not my mistake) i told but they said you had send so that your outgoing sms had blocked can you please gohade and registe your mobile number in trai website. I had registered but my issue is not resolved can you please resolve my issue or advise me. Thanks!

It happened to me as a shock, my number which am been using from the days when vodafone was erstwhile orange and later which became hutch too.

So have been using this particular number since 2004, have moved abroad and kept this number as my base number for all the communications back in india, all the bank statements, otp, insurance policies, investments, kyc was having my that number.

Was using the same number on international roaming so as to receive important messages. However due to my error, i didn't use the phone from there being in international roaming, my phone got deactivated. I thought it is due to recharge or nonusage and would activate the same once in india for holidays.

However the number though disconnected have been re-allotted to someone else and was told by the customer care because it was inactive for more than 90 days vodafone decided to hand over this number to someone else,
The problem is here how can the number be transferred to a third person which is in use for more than 12 years by me. This came as a real surprise to me.

This created a great problem for me because in my short stay in india have to run poll and pillars to update new number for all my banks, investments, loans, insurances etc. Because that third person was receiving intimation of my personal transaction for no fault of mine.

I hereby want to bring to notice that deactivation was my fault, however, the way the number was allotted to some other person is a real wrong practice and have to face great hassles because of it.

And above all, it was suggested by vodafone customer care team that i can request the person to whom re-allotment is done if he wants to give away the number. This is so impractical suggestion by them

Mistake, first of all, is handing over of the number to the third person without sending any official communication to the previous user.

My uncle have purchase rs.20 vodafone top up voucher card but pin number is damaged after scratching a bit too hard. Please give me secret pin of this card on my e-mail id or recharge on my number.

My mobile number and recharge card details

Mobile number: [protected]

Serial no. Of recharge card: [protected]

Secret pin: 88_ _ _ _ _ _ _ _ _ _ 2279

I have raised a complaint on 30th june with vodafone for the frequent call drops that i am observing since july end from my home. Request reference is[protected]. The request is still unactionised. I am frustrated with the frequent call drop that i am experiencing these days. I never faced this issue for the past 1 yr and this issue started from june end onwards. One person from vodafone visited my place and confirmed there is some displacement which happened due to the recent migration activty that they have done and will be addressed soon. Its been almost 2 months and day by day this problem is becoming worse

Hello,
I have postpaid connection of vodafone, my no. Is [protected]. I was not able to pay last 2 months bill due to financial issue, so i committed to you executive i will pay in 1st week of september 2017, but that girl was totally rude with me and threat me to pay bill today itself otherwise she will send a guy on my address to recover money, i have call recording of this call, if you want i can share with you. She called me from [protected] this number. Please take some action against her. I hope you will never disappoint me and vodafone customers. Thank you.

My contact details are below -
Omkar bagde [protected]

My mother had been a victim of a fraud transaction from a caller mentioning he called from sbi bank on 18/08/2017. The fraud transaction was done at 16.24 pm from the card ending with number 0304 for rs.19, 999.

The transaction details are below:

Thank you for using sbi debit card 521xx0304 for a purchase worth rs.19999.0 on pos mpesa at mpesa txt# 559283

Please block the mesa money and help in transferring back the amount to my mother's account.

Dear sir/madam,

I am abhinav singhal and i am writing this email to bring to your notice the error made in my vodafone postpaid bill for the month of july. The bill amount i received for this month is rs. 5282.21 which is very huge. I am in houston, texas since last 5 months and i am not using your services since then. When i contacted on vodafone customer care regarding the huge bill amount they said that i have been using internet and since i am on international roaming the amount charged is huge. I informed them and i would like to bring to your notice as well that this is impossible because i do not use my phone at all. I keep my phone at home while i am in office for work. Moreover, the internet setting is also off in my phone. When i looked into the details of bill, it shows that i have been using the internet since 12th july but that is not possible and the timing of net surfing shown in the bill is also not possible because i am not even at home at that time to use my phone. To avoid any further false bill which can be charged by the company, i asked the customer care person to stop the internet services around 22nd or 23rd july but by that time the company has already falsely charged me for the internet services which i was not even using. I again contacted customer care and asked the person to look into the matter but have not received any response from him yet.

Since the last date of payment was coming close, i have made the payment to avoid any interrupted services but that does not mean that i am accepting the amount charged by the company. I requested them to look into the matter and check the amount charged to me via email as well but they have not replied me yet. I also requested them to share the specific details of my net usage to me that at what time i surfed what site on internet. As a customer i am very disappointed.

Dear sir /madam
My vodafone no. Is [protected] faridabad
Your service is very bad and you are not satisfied customers always fake commitment in the month of july bill i paid two times bill amt 389.94.
And every month include vas charges your executive promise to reduce vas charges and access amt now your executive denying
Plzz solve my problem
Thanks & regard
Omprakash gautam
[protected]

Dear team

I got a call from vo­dafone customer care on 15/08/2017 and offers me plan on dis­counted rate of 100 rs...
But they will activ­ate same bill plan from 16/08/2017
So why they cheat with people by provid­ing wrong information
Reverse my all wrong charges and activa­te rs 599 plan... And every month without any information vas pack activated on my no so please perm­anently closed this nonsense

Mobile no - [protected]
Name - arun goel

Regards
Arun goel

On 22nd july, I got myself a recharge of 352 rs data pack which had a validity of 56 days but on 21 aug, i received a message that my data pack has expired. On 22 july i recieved a message that your data pack is active and valid for 56 days so how this is even poaaible that the pack will expire before is due date.
I tried calling the customer care many times they listen to the problem and after that they put the call on hold and then...

Dear madam/sir,

Despite my repeated reminders, vodafone (Kerala) has been sending emails to my email id with the details of phone number [protected] which does not belong to me. I have sent multiple reminders but someone else has either given a wrong email address (Which belongs to me) or vodafone has wrongly entered these details in their records.in liue of this, i would request you to help me in fixing this problem,

Regards
Raveendran v.

Date 20/08/2017 between 11.00 to 11.15 am i called vodafone customer care assam in order to know the offers available against mobile no [protected] from mobile no [protected] where i was informed that i have aoffer of rs347 where i will be getting 1gb data every day for 58 days and 300 local and national minutes every day for the next 58 days. Following her words i did a recharge of rs 347 but in return i got a main balance of rs 291 instead of getting the benefits explained. Then around 3.30 pm i called the customer care again from [protected] in order to enquire what is happening but its sorry to say you that your employees dont even have the knowledge of primary school kids as to how to behave with a customer. Instead of solving my problem and giving me a solution, she started arguing and when asked to transfer the call to her supervisor, instead of transferring she said to call after 45mins. If this kind of behaviour keeps on happening, i being a loyal customer of vodafone from the last 6 yrs is happily ready to do mnp to other network along with the friend circle i have.
Now my request is to kindly refund my money as it is a hard earned money and is not really ready to donate to anyone.
My complain no is[protected] against which i inquired i was informed that my complain has been closed as there was no offer against my no. Where as i clearly mentioned that i was misinformed.

Hello sir from past 6 months there are charging VAS every month need to send request for port then there will say we will wave off this is happening every month please telecom regulation take some action on them and there are not allowing to port also [protected]every month there put VAS charge and the there will wave off every month same problems and net not working properly no coverage