Vodafone India Complaints & Reviews

Sir
Every month some value added services automatically activated in my mobile no. [protected] which i had to deactivate then after bill generation i have to call for charges reversal of these services. This will happen 3-4 times in a month. Whenever i called to customer service number 198 they always told me that whenever i used internet these services will activate.
However, there is no such links shown regarding that services. I called to customer service for reversal today, they told me that i'm not eligible for reversal. This is such a harassment as i'm not activating any such services.
Kindly look into the matter and resolve as soon as possible

This is regarding misbehaving of vodafone exucative named amit counter number 'c' located in dumdum. He behaves very roudly to the customer and showing lots of anger to the customer.

Is this the way to deal the customer take the appreciate action now.

No.7/a/1, motijheel avenue, dum dum road, motijheel, amarpalli, south dum dum, kolkata, west bengal 700074

Date: june 6 2017
I got a message saying "mobile apps club" has been activated on your mobile and rs 35 has been deducted. I never subscribed to any such thing and the customer care person is unable to even give an explanation as to how this got activated.

This is extremely fraudulent and illegal as per trai regulations.

I am going to file a complaint in the consumer court if this amount is not reversed asap.

I have been using Vodafone and legacy cellular services from past 16 years.

I had plans to travel to USA hence I had visited Vodafone store in Baner, Pune. I was informed that I can continue using the postpaid service however deactivate the mobile internet and plans for your number so avoid heavy bills which otherwise would be anticipated.

I followed their instructions and called Vodafone customer care on 12th May between 1-2am to deactivate my mobile internet just before my flight.
My request was successfully processed and I was informed that my internet was deactivated with immediate effect.

To my shock, this billing cycle, the mobile bill is heavy and undue. The mobile internet section shows bill of 19K.

When I called Customer Care and it was confirmed that my request was logged and processed on 12th May. I was further suggested to write on corp-care email ID.

I asked in the email if mobile internet was deactivated on the same date why the bill is so high ? I need a corrected bill so that I can pay and
start using the Vodafone without internet for my needs (OTP, SMS).

I got a response from them that the charges are due to international roaming and data usage which was charged at 563 Rs per 1MB. This was never shared by the Vodafone store people.
I followed all instructions shared by Vodafone yet I received such a heavy bill which is completely unjustified. I tried following up on email but I get same template response again and again.

I want to continue using the service but Vodafone has disconnected my connection due to this heavy bill. I am losing all my SMS/OTP.

Kindly process my request and I am extremely hopeful about getting justice.

Hi team

In last 6 months, this is the 4th time facing the same balance deduction for unnotted and unattended incoming call, this time the deduction was for rs. 100.

All the four times i have not even received a call, and when i see the last 3 calls, one huge no. Is seen in the last 3 dialed.

Whenever i had a talk with the customer care, they say its a deduction on incoming call, whereas now a days, we are free of charges for the incoming calls.

Please enquire and revert.

I am a prepaid Vodafone customer. No. [protected], from Gujrat circle.

I had 250 mbps data connection whose validity ended on 4th June.I have disconnected from my mobile "mobile data" . Still I get a message from 5th June morning onwards that I am charged for the data I have not used. I am attaching image of the screen getting this message.

THIS IS ILLEGAL AND UNETHICAL.

Please do the needful to stop this mal practice and inform me the action taken.

I may very respectfully submit that such illegal activity your credibility at risk and will have dissatisfied customers & force them to terminate the relationship or get into unwanted correspondence/ litigation.

Thanking you,

George Joseph

I have been charged numerous times without my permission for something that I haven't activated. I spoke to a representative in the customer care and he confirmed nothing would be activated further and yet again some other pack is activated and the amount has been deducted. I can't tolerate this anymore as things which are unnecessary are being deducted and when tried to call the customer service after holding for a long time the line goes blank and no one answers. I want the pack activated to be deactivated and also my money to be refunded if not I would have to discontinue using Vodafone.

The barred all my outgoing calls and sms because of failed verification. They put in their system that they tried to reach me in my home but I was not there while I was surely present the whole day. Nobody came and I didn't even receive any calls saying that they are waiting. And then, without any intimation, my calls were barred. It was a very stupid move by the company. now, when I contacted the customer care, they wanted me to go to visit the store to arrange another verification. Why should I be the one taking all these pains when it's not my fault at all.

Dear sir
I had recharged my phone a month. Yesterday my balance was 22.72 and today it is showing 0 balance and i had not open my data. Please solve this complaint because it has happened 2-3 times. Please see to it that you solve my issue as fast as possible and why does this happen. This has happened to many people. I hope you will take action against this.

Thanking you

Dear sir/madam.

I am having savings bank account with bank of india. I got one debit recently, pos transaction:

1. *boi star sandesh* rs 1000 has been debited to your account xx0237 from pos-mpesa on[protected]. (Transation number: bdipg/ib[protected]/mpesa)

I want to inform you that this transaction is not done by me. Whoever has done this transaction have done through your pos. I need the details of the transactions, i. E. Where the same has been carried out at what time and at what day.

Please intimate me, as i am not in india, so i have lodged the complaint with cyber crime complaints online.

Regards,
Bhavna sachdev

I had taken international roaming on my 15 year old post-paid connection [protected] for 4 days when i went abroad. The connection did not work and within 24 hours my phone was deactivated (While abroad) that my bill has crossed my credit limit. When i came back and protested my incoming was restored but after 4 days, my bill reached rs 25000 (Without any outgoing) and again after 4 days it reached rs 33000.

I complained on may 29th may, but complaint was not answered and no acknowledgement.

Unfair deduction around rs. 10 in the name of call forwarding charges while this setting is disabled in my phone and after deduction didn't send any message for the same. I called to customer care services but they are not refunding my amount and told me that you have activated this setting in your phone as per showing in our system and we have also sent you a flash message for deduction might be which you had delete. So please take action against vodafone and refund the amount. Thanks name - pankaj dhanuka complaint agst. Vodafone no. [protected]

I complaint about network issue in my area that is krupanagar shirshirem borim ponda goa, 6 months back... But till date no action is taken from vodafone. I am not able to call from my phone [protected]. Network issue, internet not working. Vodafone goa & maharashtra team no action taken till date. Kindly let me now if you are able to solved the problem or not? Otherwise i have to port my number to others operators..

Thanks & regards,
Chandrakant raut
Borim ponda goa
[protected]

This is for your kind information that i got a call from vodafone by a lady saying to me congrats, that i got selected as one of the customer to convert the connectivity from prepaid to post paid, she talked in telugu and converse with her in english. She told me about the plans this happen on 24th may 2017. She made a reminder calls if i am interested then she made me to her higher up manager then he was also insisting me to take the plan. At last i said ok, he told me that an executive will come and collect the documents like photo and aadhar card they told me to pay also rs 300 as deposit fee. Again they called me on 27th may 2017 to ask if i am ready with documents, then i was busy i told it is not possible. Then they called me in the morning the in the first hour to ask my residence address and collect the documents, i gave the documents and paid rs.300, i asked the executive for the identity card he denied saying that he joined recently so he made me to talk to his executive also she said that he had joined recently, i believed her. The executive handed me over a sim card, and said within 24 to 36 hrs it will be activated. But after 48hrs also it did not get activated, so i visited the vodafone shop at secundrebad manohar theater area, and told about this they flatly denied saying that vodafone people do not call and ask for the post paid connectivity. I was schoked about this i got angry also, i said they are from vodafone, i gave the number from which they called me, so lucky one of the executive at the shop got the number of that third party number his name is feroz and is number is [protected]. So the next day they called asked whether i paid the money and given the documents, i shouted at that guy, and he immediately cut the phone, i try to call back the same number it was telling please check the number, like this things are happening with in purview. So i kindly request u guys to solve this and try that is not repeted again. Vodafone is a mnc company people are spoiling your company name. I even try to contact that guy mr. Feroz still not comming in contact, i asked his address he said it is rtc cross roads in hyderabad.
I want a immediate result of this.
Yours truly
John anthic aloysius ([protected])

Yday at mumbai int airport i have lost my mobile phone and hence pl block my sim card no. [protected]. my name is uday yashwant visal address c2 flat no.24 madhurajnagar kothrud pune 411038
now i am out of india and i wil be back to india on 16th june after that i can complete reactivation procedure so pl help me urgently.
regards
uday visal

I am a chennai vodafone customer. From my mobile approxrss.300/- is deducted since today stating some vf with different names is activated. Sometimes during midnight it is activated and money is deducted. Rd.150/-, rd.45/-, re.35/-... It goes on. Each time i need to call vodafone customer service to give back the amount and to talk to the vodafone personnel, i need to pay 50paise per second and re.5 to 10 rs deducted at that time. Why does vodafone deduct my hard yearned money. Every month this happens. Please take some action to stop vodafone from deducting money from customers for some or other vf activation about which the customers are unaware. Before deducting they don't ask the customers' consent. They must ask permission from customer to deduct even a rupee. Sir kindly take action against this theft by vodafone from his customers.

This is regarding my concern for sim activation.As on 31/05/17 I bought 2 New vodafone prepaid Connection from one of your respective Vodafone mini store (HB Telecom-Islampur, Sector-38, Gurgaon).

Since it's been 1 week sim has not activated yet.Have tried visiting the store for the same but with no resolution.As the store person is in no action saying it will be activated soon.Is this is your service towards the customer.Never expected such by Vodafone as you claim to be one of the leading company in the country.

It totally frustrated me and I am stuck now.Kindly check the details and get the things done ASAP.

Note: Please do not allow anyone to become the Dealer.As they are spoiling the company's Background.Need quick action for the same.

Vodafone Number:-([protected])

Regards,

Hozaifa Khan

Hello. You are currently active on the funbox pack. Your weekly subscription of rs.35 will be deducted on the[protected].in order to continue to enjoy the service, please ensure that you have sufficient balance in your account.

Hello! Topdoctorsonline pack is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of rs.35 has been deducted.

Who you can deducted from my balance without my permission

From yesterday, i was not able to call customer care since the ivr does not give me an option to talk to the agent. I was trying for hours and then when i tried 199 with my wife's number, it works like a charm. Later i figured that my sms service is also blocked. I wonder why! This is happening for me first time in my life. Never had issues with airtel. A complaint is registered and i hope they fix it soon. It is quite unprofessional of vodafone to revoke services without notice. Since i don't use sms that much. Not a big deal for me. But it sure hurts when you know that your operator can backstab you anytime.

I am using vodafone for a year _postpaid connection.
The plan was 349 then it will be around 405 rs. Per month
Now my bill was 933 due to the value added service they activated, this amount they have refunded me for the past 2 mnths. Now they are not ready to refund, thus cheating me after providing some hope for 2 months. Now they are not ready to revise the bill. What can I do with such a telecom giant?
[protected]