Vodafone India Complaints & Reviews

I m complaining about weak network connection in my village. There is no proper network connection in my villege. So please give your best sevice in my village. Here net connection is not much better. In this 4G generation we are using net connection because of in this era in village people are not much literate.. and almost all young generation want to know more and more via 4G network.. so pls do your best for our village..

Dear Sir/Madam,
I am suffering because of poor service of Vodafone network.
I paid for 3G service but it is not available since the period I quoted above.
I register my complaint on 13th of this month but till now nothing seems as moved ahead.
Very irresponsible behavior from VODAFONE.

Need to change my email address from [protected]@yahoo.com to [protected]@gmail.com.I tried doing it and contacted vodafone customer care no help.Hence please change it to [protected]@gmail.com and also please send my bill from March till date to my mail id....

I am not using my from last 2 month but bill is generating bill is come of rs 200 at my address [protected] is my vodafone number and my secound number they have send me 1900 hundreds bill which i used only 1050 and 800 extra charges and my secound number is [protected].i am not telling that i will not pay the bill but i want time. representatives came from vodafone every day disturbed a lot and one day i said give me a time he started getting physical any saying you have to pay now start saying i will see how you will not pay the bill .he spoil my image in my society and if will dont get answers from vodafone i going court and callange the bill.is send by vodafone and write a complaint against vodafone india fror physical violence and spoiling my images

Today i got a call from a number pretending that he is calling from vodafone m-pesa. I am dealing with m-pesa as trade partner, so i thought it may be a feedback call. He said that he is calling to confirm if i have received the glow sign board from m-pesa. Then he said that you have done good business with us, so we want to offer 7% commision to you. You have to provide us a no. Which is never registered in m-pesa. Unfortunately i had an alternate no. I give it to him. He ask for otp for registration. As per process of cash-in, he asked me to load wallet. I had rs.3500 in my trade mpesa account and i immediately called agency partners to load rs.5000 more. I cash-in 8500 in my new no., which i gave him. He said to turn off my mobile for 10 minutes, so that account get updated at backend. As soon as i doubted his term, rs.8500 slipped to an unknon sbi account through m-pesa imps service and he disconnected the call.
Following are the details:
Call received from: [protected].
Transaction id for transfer of rs.5000: [protected]
Transaction id for transfer of rs.3400:
[protected]
Rest of the anount, i. E. Rs.100 was adjusted in fees & st and rs.10 balance left.
I was saving every penny to clear my debts and warning many people to avoid these kinds of calls, but i stuck in this.
I know vodafone is not responsible for this, but it should be taken seriously. Security more than just otp must be required or there may be some warnings, stating that user is logging in at any other location or system, except where daily logs on.

I am a customer of yours. My number is [protected]. Whenever i work in net some value added packs are activated unwillingly. I remain quite unaware of the fact of activation. And my balance is subtracted from my number. If this continues i will not be able to bear your service any lounger. Please deactivate all of my value added service at once and arrange necessary action that no value added service is activated no longer in future. Otherwise i will discard your customership.
Kazi alaul islam

It has been more than 2weeks i am calling vodafone customer care everyday, have also visited their stores many time to solve my problem.
I m using 3 different numbers of vodafone, I had problem with 2 numbers.
1. I had to change tariff plan of one of the numbers. I was assured by store manager it will be activated in 2hours, when i was not done I called CS they said it will take 4hours, when it was not done i kept calling CS everyday and every executive gave me same assurance i will be done in 2mins, 30mins, 1min. I also begged them to disconnect the services on that number as I am really frustrated with vodafone services.Even that is not done.
2. On my other number I have 4G sim card and 4G enabled phone, but I am not getting even 2G speed.Iam speaking to CS everyday and everyone is avoiding that.I asked them to disconnect services on that number as well, even that they cant do.

Hats off to vodafone, I am speechless for such a ####### service that u provide.I am gona take this ahead to consumer FORUM. for wasting my time, money, energy

28 dec 2016 my tata docomo number port frm tata to vodafone on call of vodafone customer care ex as per ex per month plan 299/ only 800min & 10gb monthly plan. When i started with vodafone next day 29dec 2016 i got 1 msg regarding plan. I feel something wrong with me i approach costumer care i regd complain about wrong information provide on firdt approach. Their after i always regd complain regarding my no.[protected] to revise and settlement to live frm vadofone network

Please arrange a call from senior executive or any senior person who will help me because every time I
am facing the same problem. Yesterday I talked with mr. Nikhil he told me that he arrange a call from
billing department but still I am waiting, no response from your side, my registration no is
[protected].

Dear operator

I have port my number [protected] from idea to vodafone on 10th april 2017.

I have use it around 7 days & why you have disconnect my all services.

I have very bad experience with vodafone.
Kindly resolve it urgent.

Vodafone provided me offer for plan revision on my vodafone postpaid number: [protected] and the revised plan will be applicable from the next bill cycle i.e 15 april. now when I have checked the plan is not revised and on talking to customer care, they said this offer is not valid now.

But I had applied for plan revision when there was a valid offer.

This is very inauthentic and I will report the issue to TRAI.

My mobile no. [protected] got lost yesterday, please block it. Yesterday i lost my cell phone along with that i had lost my vodafone no. [protected]. It was taken from bangalore vodafone store. Kindly block it as soon as possible so that other people might not use it. Also please not that any calls made after 6:15 pm yesterday are not mine since i lost the phone then

I have paid my bill on 29th march 2017 and its been 20 days vodafone is not updating my bill payment because i have requested to port ! i have filed complain over 100 times with all the proof like my transaction id, bank statement through mail and call . Visited vodafone stores, called nodal desk, vodafone gujarat head office and customer care but even after 20 days there is no solution ! and now they will discontinue my services !

He is calling peoples and using the words which are against the constitution of India. Kindly block him as soon as possible.
He is getting the account details of the bank of their customers and calling them and asking their pin codes etc. Also he called me and i lost 10000 in my account

Dear
Sir /medam
Call history of prepaid mobile number [protected] i want to get call and sms history of a kindly mke it as soon as possible on my
Email I'd [protected]@gmail.com

Regards.
Hemant Girole

Dear JP Mundkur,

Requesting you to help me to resolve this problem
I have been visiting Vodafone store, taking over phone with Vodafone customer service, sending endless emails to Nodal office and corporate mail id since last 4 months.
Despite of several request this ppl are not even bothered to revert back. Charging for unnecessary bill.
I am tired now, pls help. They have barred my outgoing since last more than a month, incoming has been barred, getting thousands of calls for making bill payments, I have explained this issue to more than 50 ppl in last 4 months and sent more than 100 reminder mails, what should I do to get it resolved.

Regards,
Nisha Rathod
[protected]
Nisha.[protected]@gmail.com

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 10:46 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 19 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 19
Don’t you understand pain of others?

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 10:28 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 18 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 18
Are you guys ever going to reply?

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 8:35 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 17 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 17

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 8:35 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 16RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:55 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 15RE: Reminder 18RE: Discontinue Internet Plan - [protected]

1st mail was sent on 1st Feb, 2017, today is 17th April

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:54 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 14RE: Reminder 18RE: Discontinue Internet Plan - [protected]

1st mail was sent on 1st Feb, 2017

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:52 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 14RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:52 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: FW: Reminder 12RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 14

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 11RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 11

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 10RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 8RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:32 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 7 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 10
Pls call
M continuously calling on [protected], no one is bothered to answer.

Now my incoming is also barred.

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 3:33 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 6 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 5
Pls call

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 8:32 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 5

There is no update on this? What the hell is this?

Check the attachment, I had got a call from this number.. resolve it asap.

I have already stopped us [protected].. same issue with this number also.

I wont make payment for anything.

Its just I am using[protected] since last 8-9 years..
Any way If not getting resolved today I am not going to make any payment.. will simply throw away this sim card.

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 2:35 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 4 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Pls call

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 1:43 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Pls call, I need a bifurcation, why the hell should I Pay 1120?

Months Bill Amount Call rental internet Call charges Conference Charges SMS Mobile internet National Roaming Value added Total Ser Tax Bill Amount has to be Made Payment Final Payable Reversal Required
Nov-16 2033.14 75.00 98.00 41.40 3.00 5.40 222.80 33.42 256.22 428.00 -171.78 1545.15 231.77 1776.92 Internet Charges
Dec-16 1319.32 75.00 98.00 134.00 9.00 1.00 317.00 47.55 364.55 500.00 -135.45 80.03 12.00 92.03 Internet Rental
750.00 112.50 862.50 Internet Charges
Jan-17 2109.52 75.00 98.00 46.00 3.00 5.40 227.40 34.11 261.51 0.00 261.51 43.94 6.59 50.53 Internet Rental
1463.03 219.45 1682.48 Internet Charges
100.00 15.00 115.00 Late Payment
Feb-17 520.33 75.00 0.00 17.50 0.00 0.00 0.00 0.00 92.50 13.88 106.38 0.00 106.38 259.96 38.99 298.96 Internet Rental
100.00 15.00 115.00 Late Payment
Mar-17 489.00 75.00 0.00 2.00 77.00 11.55 88.55 0.00 88.55 299.00 44.85 343.85 Internet Rental
50.00 7.50 57.50 Late Payment
6471.31 936.70 140.51 1077.21 928.00 149.21 4641.11 696.17 5337.28

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 12:01 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reply is awaited

From: Nisha Rathod-OCP
Sent: Friday, April 14, 2017 2:04 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

As per my conversation with someone in Vodafone, he said my outstanding was 248 Rs,

Can you psl give me bifurcation for 1120?

Its urgent and activate my outgoing.

Its barred since last more than a month now.

Do you ppl understand that.. ?

How useless can be you ppl.

Since last 3 + months I am following up and I am bloody tired of you ppl.

Call up and talk atlest.

In a day I get 10 different calls and they all say different things.

What nonsense is going on, even if reporting to nodal office there noresult.

Pls deactivate this number and also I have other 6 connection on my name which I would like to deactivate.

You ppl are good for nothing, you can jus loot customers.. and can frustrate them.

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: Friday, April 14, 2017 1:29 PM
To: Nisha Rathod-OCP
Subject: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]


Hello Nisha,
Thank you for contacting us. My name is Anjali and I will be assisting you today for Vodafone number [protected].
As per our earlier communications, we once again wish to confirm that we have already passed necessary reversal amount on your above mentioned number and the same has been adjusted against your amount due.
Post the confirmation we have also informed you about your outstanding amount in below trail mail.
Further we wish to inform you that, we are unable to process your request for reversal towards the same.
Further there is an outstanding amount of Rs.1120.14 on your account which need to be paid for the bill dated 04/04/17.
Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.
Your service request number:[protected]

Thank You!

Anjali Singh

Website: www.vodafone.in

On[protected]:28 PM; From: Nisha.[protected]@LNTEBG.com; To: nodal.[protected]@vodafone.com; Corporate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected];
Reminder 2

From: Nisha Rathod-OCP
Sent: Thursday, April 13, 2017 9:40 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 1

From: Nisha Rathod-OCP
Sent: Tuesday, April 11, 2017 11:46 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

I need a revert on this, I got a call from someone on Friday 7th April, 2017 and he said your o/s is 250 Rs. as per my calculation it is 149.
I was supposed to get a confirmation call, haven’t got any, top of that my outgoing is barred from 10th of march, 2017, I am not going to pay 75 Rs + Service Tax.
Can you pls resolve this asap, I am pissed off and I mean it.

From: Nisha Rathod-OCP
Sent: Friday, April 07, 2017 10:50 AM
To: 'nodal.[protected]@vodafone.com' ; Corporate Assist (MUM-NE), Vodafone India
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Months Bill Amount Call rental internet Call charges Conference Charges SMS Mobile internet National Roaming Value added Total Ser Tax Bill Amount has to be Made Payment Final Payable Reversal Required
Nov-16 2033.14 75.00 98.00 41.40 3.00 5.40 222.80 33.42 256.22 428.00 -171.78 1545.15 231.77 1776.92 Internet Charges
Dec-16 1319.32 75.00 98.00 134.00 9.00 1.00 317.00 47.55 364.55 500.00 -135.45 80.03 12.00 92.03 Internet Rental
750.00 112.50 862.50 Internet Charges
Jan-17 2109.52 75.00 98.00 46.00 3.00 5.40 227.40 34.11 261.51 0.00 261.51 43.94 6.59 50.53 Internet Rental
1463.03 219.45 1682.48 Internet Charges
100.00 15.00 115.00 Late Payment
Feb-17 520.33 75.00 0.00 17.50 0.00 0.00 0.00 0.00 92.50 13.88 106.38 0.00 106.38 259.96 38.99 298.96 Internet Rental
100.00 15.00 115.00 Late Payment
Mar-17 489.00 75.00 0.00 2.00 77.00 11.55 88.55 0.00 88.55 299.00 44.85 343.85 Internet Rental
50.00 7.50 57.50 Late Payment
6471.31 936.70 140.51 1077.21 928.00 149.21 4641.11 696.17 5337.28

This is the final email I am sending for settlement of this dispute, if you are not able to resolve pls take this as a request to discontinue my all 6 connection of Vodafone.

It’s not my mistake if you guys do not have proper system and for god’s sake pls stop harassing customers for no reason. Its more than 3 months I am facing this issue but there is no sign of relief.

I was committed by Vodafone staff in our premises that you will not be charged post consumption of 2GB data your speed will be reduced so from 250 bill I started getting 2500 bill. I was shocked and surprised I had to take a half day from office to visit Vodafone gallery cuz you ppl can’t resolve anything on phone, after spending 2 hours in gallery, I was promised I will not be charged for any access amount, your 98 Rs plan will be continued and got reversal of some charges, next month same thig happened and again got bill of approx. 2000 had to visit gallery they gave some reversal and promised it won’t happen again, after that again repeated the same mistake and then for entire 1 month I kept sending emails on corporate.Assist Id, more than 25 reminder I sent, no proper response.
Again had to visit gallery and now they said they we have already given you reversal twice now we cant give any reversal.
I had deactivated my internet plan despite of that you ppl are charging 299 Rs rental, isn’t in insane?

Is this my mistake if you ppl are charging unnecessarily, he accepted also that mistake is from our end but we can not give any reversal, what the hell it is?

Whats goin on I am unable to understand.
From:nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: Thursday, April 06, 2017 5:26 PM
To: Nisha Rathod-OCP
Subject: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]


Hello Nisha,
Thank you for contacting us. My name is Anjali and I will be assisting you today for Vodafone number [protected].
Further to our conversation today, I would like to inform you that as discussed I am passing the remaining amount of Rs.820.45 towards data charges for the bill dated 04/02/17 and the same will be adjusted against the amount due.
Also I would like to inform you that I reversing the amount towards data rental charges for Rs.687.70 including service tax towards bill dated 04/03/17 to 04/04/17 and the same will be adjusted against the amount due.
Post the adjustment there is an outstanding amount of Rs.1454.14 which need to be paid from your end.
Further escalation matrix.
Appellate Officer : Appellate.[protected]@vodafone.com
Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.
Your service request number:[protected]
Thank You!
Anjali Singh
Website: www.vodafone.in

On[protected]:31 PM; From: Nisha.[protected]@LNTEBG.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: FW: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected];
Hi,
I nisha rathod using number [protected] have been given false commitment By your customer service team.
I was told at the start that after 2 gb I will not get charged for the extra data used
But then too I have been getting charged for the same . I had already raised the dispute previously in your store
They had reversed the amount twice and was told that now I wont be charged but then too have charged for the same .
I have my numbers in Vodafone if ths charges are not reversed will be deactivating all my numbers
Regards
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 1:13 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)' ; Corporate Assist (MUM-NE), Vodafone India
Cc: Dube, Shikha (MUM), Vodafone India ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Now m calling on [protected], even this number no one is answering.. almost called 10 times no answer
From: Parab, Nitin (MUM), Vodafone India (External) [mailto:Nitin.[protected]@vodafone.com]
Sent: Wednesday, April 05, 2017 1:09 PM
To: Nisha Rathod-OCP ; Corporate Assist (MUM-NE), Vodafone India
Cc: Dube, Shikha (MUM), Vodafone India ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Hi Team,
Please action

Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com


From: Nisha Rathod-OCP [mailto:Nisha.[protected]@LNTEBG.com]
Sent: Wednesday, April 05, 2017 1:07 PM
To: Parab, Nitin (MUM), Vodafone India (External)
Cc: Dube, Shikha (MUM), Vodafone India; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Am calling from[protected] pls revert back
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 1:06 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

I have called more than 15 times on [protected] but no courtesy to answer the phone
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 12:58 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Nitin,
Pl answer the phone for god’s sake
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 10:19 AM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

What is the update?
Are you going to reply ever?
From: Nisha Rathod-OCP
Sent: Monday, April 03, 2017 2:47 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

What is the update, you guys wanted 2 days to resolve
From: Nisha Rathod-OCP
Sent: Thursday, March 30, 2017 5:55 PM
To: Parab, Nitin (MUM), Vodafone India (External)
Cc: 'Dube, Shikha (MUM), Vodafone India' ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Nitin,
I want this to get resolved it as soon as possible its height of inefficiency, its height of inefficiency to resolve a problem which is persisting since last 4 months and despite of my continues and daily follow up you I don’t see any result.
My out going is barred and then you ppl wiil charge rental, I have deactivated ill you charge for rental of internet, its just utter nonsense.
net
Trust me you all are useless. You all never reply to mail, msgs or calls.
I am sure if I would have called Our PM this many times he would have answered my call and resolved the things.
I have been sending mails on Corporate. Assist daily for a month but no response, I am sending mails to nitin since last one week but as always no response. We visit galleries and staff will commit things which is not at all possible for them to deliver at least in this birth .
Such a pathetic and poor service provider Vodafone is and specially its staff.
Why do you ppl take salary for free when you don’t even work.
Do whatever you want now am not going to pay single rupee, I have 6 number on my name and I will surely not pay for any outstanding and surely will ensure I port my all numbers from this filthy useless network.
WE should blacklist company like yours from our company and of course country too.
I will try my level best to kick off Vodafone from L&T
From: Dube, Shikha (MUM), Vodafone India [mailto:Shikha.[protected]@vodafone.com]
Sent: Wednesday, March 29, 2017 4:02 PM
To: Parab, Nitin (MUM), Vodafone India (External) ; Nisha Rathod-OCP ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Need rca
From: Parab, Nitin (MUM), Vodafone India (External)
Sent: Wednesday, March 29, 2017 1:51 PM
To: Nisha Rathod-OCP; supriya.[protected]@vodafone.com; Dube, Shikha (MUM), Vodafone India
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Dear madam
Need your help
Customers need to reversal
Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com

---- Parab, Nitin (MUM), Vodafone India (External) wrote ----
Dear madam
Need your help
Below mentioned case
FYI
Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com

---- Nisha Rathod-OCP wrote ----
Reminder 5
From: Nisha Rathod-OCP
Sent: Tuesday, March 28, 2017 10:57 AM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 4 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Reminder 4
From: Nisha Rathod-OCP
Sent: Sunday, March 26, 2017 2:28 PM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Reminder 3
From: Nisha Rathod-OCP
Sent: Saturday, March 25, 2017 2:58 PM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Friday, March 24, 2017 2:06 PM
To: 'nitin.[protected]@vodafone.com'
Subject: Reminder 1 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Wednesday, March 22, 2017 5:07 PM
To: 'nitin.[protected]@vodafone.com'
Subject: FW: Reminder 18RE: Discontinue Internet Plan - [protected]
Hi Nitin,
Pls check below trail mails, for reversal o[censored]nnecessary charges.
If you check my bill of Aug, Sep, Oct 2016 what my bill used to be and suddenly they have started charging huge.
Requesting you to help.
I will only pay my rental + Ser Tax.
Top of that since last 15 days my outgoing is been barred.
Why should I pay rent for 15 days, they have been doing since last 4 months.
I get endless calls and msgs for bill payments too.. that is another torture.
Regards,
Nisha Rathod
[protected]
From: Nisha Rathod-OCP
Sent: Wednesday, March 01, 2017 12:07 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 18RE: Discontinue Internet Plan - [protected]
My Outstanding is 2067 Rs now and I am asked to pay. What the hell Vodafone is doing?
Who the hell is going to resolve this thing
From: Nisha Rathod-OCP
Sent: Monday, February 27, 2017 10:09 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 16RE: Discontinue Internet Plan - [protected]
Its almost a month m sending emails, but this query is still not resolved.
From: Nisha Rathod-OCP
Sent: Friday, February 24, 2017 12:18 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 15 RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Thursday, February 23, 2017 9:34 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 14 RE: Discontinue Internet Plan - [protected]
My outstanding is showing more than 3000, I have deactivated net since long.
How much is my outstanding?
Somebody was supposed to call me with the resolved query. He said he will call me back in 3 working days on last Friday. Till date I haven’t got any call.
From:corporate.[protected]@vodafone.com [mailto:corporate.[protected]@vodafone.com]
Sent: Wednesday, February 22, 2017 10:36 PM
To: Nisha Rathod-OCP
Subject: Reminder 11 RE: Discontinue Internet Plan - [protected]
Dear Sir/Madam,

Thank you for your e-mail dated 21/2/2017, regarding bill clarification for your Vodafone mobile number [protected].

With regard to your e-mail, we confirm that credit of Rs. 862.5/- towards data charges has already been passed and same has been adjusted in outstanding amount with service tax.

Further, we confirm that, same will reflect in upcoming bill 04/03/2017 under page no 3 Discounts / other charges (Adjustment).
Please note reference number[protected] for your future correspondence.

We value your patience and assure you complete transparency in billing going forward.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Oais Shaikh
Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
On[protected]:59 AM; From: Nisha.[protected]@LNTEBG.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Reminder 11 RE: Discontinue Internet Plan - [protected];
Its 21 days I have been sending an email to resolve my queries and till date its unresolved.
Wonderful PPl and Vodafone
1st email was sent on 1st FEB, 2017 and today its 21-Feb-2017.
Now wait and watch what we can do
From: Nisha Rathod-OCP
Sent: Tuesday, February 21, 2017 11:55 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 11 RE: Discontinue Internet Plan - [protected]
Reminder 11
From: Nisha Rathod-OCP
Sent: Tuesday, February 14, 2017 11:11 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 10 RE: Discontinue Internet Plan - [protected]
Reminder 10
Am daily getting calls for outgoing, is there any one to reply? How ridiculous and careless Vodafone is. Its been 14 days m mailing daily and there is no one to resolve this.
From: Nisha Rathod-OCP
Sent: Monday, February 13, 2017 9:20 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 9 RE: Discontinue Internet Plan - [protected]
Reminder 9
My Out going has been bared, m seriously pissed.
Its such a harassment
My outgoing is showing 3000 and you are giving reversal of 800? Who is going to pay rest of the amount? Why the hell I have been charged? I m not going to pay single thing. M.litterly pissed offf
From: Nisha Rathod-OCP
Sent: Friday, February 10, 2017 10:15 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 8 RE: Discontinue Internet Plan - [protected]
Reminder 8
My Out going has been bared, m seriously pissed.
Its such a harassment
From: Nisha Rathod-OCP
Sent: Friday, February 10, 2017 9:29 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 7 RE: Discontinue Internet Plan - [protected]
Reminder 7
From: Nisha Rathod-OCP
Sent: Thursday, February 09, 2017 11:01 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 6 RE: Discontinue Internet Plan - [protected]
Reminder 6
From: Nisha Rathod-OCP
Sent: Wednesday, February 08, 2017 1:58 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 5 RE: Discontinue Internet Plan - [protected]
Reminder 5
From: Nisha Rathod-OCP
Sent: Tuesday, February 07, 2017 10:58 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 4 RE: Discontinue Internet Plan - [protected]
Reminder 4
From: Nisha Rathod-OCP
Sent: Monday, February 06, 2017 11:46 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Discontinue Internet Plan - [protected]
Reminder 3
Again new bill is generated and outstanding is 2929.56
Can you pls reply.
I have been told by Vodafone ppl that I will be given renewal in my next billing cycle
What the hell it is?
Why you ppl can’t respond???
Since last 6 days I am mailing.
From: Nisha Rathod-OCP
Sent: Friday, February 03, 2017 11:27 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Discontinue Internet Plan - [protected]
Would request you to activate MI_C_V_99_30d-rc299
I want this plan, you ppl have been making me fool and charging extra.
From: Nisha Rathod-OCP
Sent: Friday, February 03, 2017 10:18 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Discontinue Internet Plan - [protected]
Reminder 2
From: Nisha Rathod-OCP
Sent: Thursday, February 02, 2017 9:59 AM
To: 'corporate.[protected]@vodafone.com'
Subject: Reminder 1 RE: Discontinue Internet Plan - [protected]
Reminder 1
From: Nisha Rathod-OCP
Sent: Wednesday, February 01, 2017 3:26 PM
To: 'corporate.[protected]@vodafone.com'
Subject: Discontinue Internet Plan - [protected]
Hi,
I am literally tired of Vodafone service, I have been facing the issue o[censored]nnecessary hike in charges of bill.
Since last 3 months I have to visit Vodafone gallery for my outstanding bill.
1 18/12/2016 428.00
2 23/11/2016 275.02
3 22/10/2016 248.51
4 22/09/2016 247.72
5 23/08/2016 238.02
If you see my bill, mostly it is on an average 250 Rsper month.
Now, my current outstanding is 1320 Rs, I visited gallery twice to revise remove unnecessary charges, they said your outstanding amount has been revised but still it’s the same.
I can not afford to go to Vodafone gallery and spend hours and hours in the que.
My out going service is deactivated, what the hell it is? Should we do our work or just follow up with you guys???
Requesting to activate the plan which I was using earlier.
Regards,
Nisha Rathod
[protected]
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
Larsen & Toubro Limited

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This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.

I have been using Vodafone service from last 10 years with number [protected].

1.I have given a number to port out request on[protected]

2.In gallery on[protected] Leader inform me about special offer for the number at 349 rs all calls free and 8gb data a month

3. After no receipt of feedback i have been to Vodafone gallery whereby I was informed that first request needs to be made for change then only special offer plan will start. I made a request again then after 48hrs time they had told me it will get done ie by[protected].

4. On non receipt of any feedback i mailed to nodal officer and from him received a mail confirming that your request had been processed and plan change effective from[protected] which i regret and told to undertake effect from[protected] but after some negotiate they had only waived rental part for such days.

.5. Still i was ok but when i saw in Vodafone app with details of my plan it showed me 399 double dhamaka plan switch for which i haven't requested at all. i had reagain send a request to nodal official and awaiting reply.

Value added services 376 rupees + taxes added on my number. These services are automatically generated on my number. I really disappointed about this. Please refund my money back as soon as possible .and please resolve permanently. I already once face these type of problem that time I got 1600 bill but Vodafone care members are resolve my problem. Every month I get these charges, please check it once.

DEMAND NOTICE DATED: 23.03.2017

Name : MR. CHILUKURI SATYA PRAKASH CHOWDARY
Mobile No : [protected]

Account Number : 67050855
Balance : 2013/-
Dear Customer,

You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better.

1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network.

2. You have been utilizing our cellular network and your outstanding amount due is Rs. 2013/- of your Vodafone cellular number as on date.

3. If the said amount of Rs.2013/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs.2013/-.

We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected.

We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?

For any clarification or any enquiry in regard to the outstanding on your account you can

contact: Ms. Mamatha on Mobile no [protected] (Between 9.30AM – 6.30PM),

Contact Mail id srikanth.[protected]@vodafone.com .

PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO.

If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you.

Please ignore if already paid.

Yours faithfully,

For Vodafone Mobile Services Limited

CREDITS AND COLLECTIONS.

...
After applying porting (one year back) i visited vodafone store to pay the bill, at that time i have to pay around 250 i think so, asked them to cut from my deposited money which is having 500rs deposit with them and asked them to give me the remaining money, but they said you will get cheque after 1month. i dont know what rubbish is going on there. I left from there as they said your money will be debited for ur depsoit remaining you will get cheque after 1month. i lost my phone when i was travelling, few days later i got bill stating you have to pay 2000+ rs, i cant pay that i was not used by me. so i dont want to pay. i anyone wants to force me to pay, i will pay after vijay mallya pay to banks, and banks cleared some cores of money to vijay mallya, i want banks to collect all the money from him.

Hello sir/madam
I have been a Vodafone user from the past many year
I had no problems until recently
My balance gets deducted for no reason .I get messages about activation of random packs of which i know nothing about and my balance gets deducted and this isn't the first time this is happening.even last month same thing happened
I have been trying to contact customer care from the past 3-4 days
I am getting no response at all from Vodafone
Very disappointed with the customer service that is being provided