Vodafone India Complaints & Reviews

This is regarding the poor service and customer support providing from last 4 days. On Thusday (2nd March 2017) at afternoon, calling facility get barred in my vodafone number [protected]. SMS and data services are available. I was not even able to contact toll free customer care. Once I contact customer care at same day evening, they suggest me to visit nearest vodafone gallery and replace the SIM card. I was unable to reach vodafone gallery before EOD. Next day (3rd March 2017), I visited vodafone gallery of Thane (Gokhale Road) approx. morning 10:30 AM. A gentle lady said that when I change my usage plan i.e. in first week of Febuary 2017, it's not get complete transfer and this connection failure is result of this. They assured me the service will get resume within 2 hours (SR No.[protected]. The reason of disconnection was totally out of my understanding. Anyways, I waited till 4 o'clock but problem was not resolve that force to me to go again vodafone gallery. This time a gentleman register my issue and get is resolve within 5 mins of time.

Again, on 4th March eveing, suddenly my mobile was showing no network/no service. This time all facility including SMS and data is unavailable. That was approx. 9 pm so I prefer to go vodafone gallery at next morning. On Sunday (5th march 2017) I approched Kharghar vodafone gallery at 11:25 am. Concern executive provide me a new SIM card and asked me the service will resume within 30 mins. I perfer to wait there only so, if any further issue raised it will get resolved on real time basis. After waiting 30 mins, problem was not resolved. Same executive informed that card status is showing ACTIVE in system, but other details related to my number is not showing in system and it is totally technical issue. It's happen due to saparation process that I raised. They raised this issue with there technical team but due to sunday, they can;t assured when it get resolved. I requested them to call concern team and get the issue resolve. But failed.

Now I have some simple complain/query with vodafone;
1. I switched my plan in Feb'17. Why my facilities block after one month and that to without any communication?
2. Was there any TAT for resolving a particular kind of issue raised?
3. Once the issue resolved, why again my facility withdraw within a day?
4. If technical team is not aviliable on sunday, how technical issue will get resove?

Hi i got a call from this number +[protected] . The ******* was asking me about my atm details. When i refused he started abusing . Block this number and punish these scoundrels
I have posted such complaints but seems no action taken
You need toblock such numbers immediately . These ppl are bluffing ppl and god knows how many ppl have given them details and they have looted them
Mob: [protected]
Loc :bihar

My vodafone [protected]. I live in west vinod nagar d block gali no 6. Delhi 110092. Sir idea mobile network not reached at my house... Pls rectify that's problem... I have not received any importsnts calls... Pls help us...

I request u to Plz give me details of this number n operator's location n name also plz plz .
operator of this number calls me n send me WhatsApp msg also by nd says i wanna talk to you plz talk to me n also says tell me who m i . i just want to give him big slap, so plz give me details of this number. i will highly obliged to you.
thanks
nd one more request is plz hurry up
i need it urgent.

The Vodafone number [protected] was ported from Delhi to Karnataka .
The porting request was completed successfully, the number was teliverified and it was working ..

Suddenly, on 4rth march around 9pm the number lost all calling facilities.

Also, if we call this number it says temporarily out of service.

Please understand that this is a corporate connection and loss of connectivity is severely...

My no is [protected]... i want call details of my no from 1st mar to 5th March 2017..
Since cell is kept in the office some ppl misusing it... so i want call & message details...
Plz do the needfull & send details to ID..

To whomsoever it may Concern

My mobile number -[protected]

Informed on 3rd March about loss of SIM.

Took a new SIM on the 4th March - Agent Kushboo in Indirapuram Vodafone Centre informed that it will be activated in 4 hours by the evening. SIM handed over to me at 11 AM.

Had a Chat after log in Vodafone website . Had a Chat with Rajput who told me that SIM will be activated by 10 PM positively.

Had another Chat with Sunil at 10 PM with Sunil who mentioned that he is a frontline staff and cannot do anything to facilitate the issue raised by me.

From start to End why everyone is lying? Are you guys trained to lie to member of public who have been paying you bills since 8 years and more.??????????

If a SIM has to take more than 12 hours to get activated, then I am sorry its not worth to continue with you...

If you have any shame and have respect for the customer who you only loot . It is because o[censored]s, they get their salaries..

Pathetic organizational behavior and people..

EVERYONE WAS LAUGHING AT ME WHEN I TOLD THEM I AM PORTING FROM AIRTEL TO VODAFONE...AND TODAY I REALIZED WHY THEY WERE LAUGHING AT ME...BUT I WILL MAKE SURE I EDUCATE EVERYONE ABOUT THIS FRAUD COMPANY AND ITS PATHETIC NETWORK

I MADE MY BEST FRIEND PORT OUT OF VODAFONE BECAUSE OF THE CHEATING WHAT VODAFONE DID TO ME. HIS NUMBER IS 9x[protected]sanjeev)

THE PROBLEM

I was a happy customer of Airtel but one fine day got a call from Vodafone promising 799 rental with 30 hours of free talk time and 6 GB of 4g data and i decided to port to Vodafone. In my first billing i see that they charged me 999 + taxes rental and when i spoke to Vodafone customer care they said the plan is 999 + taxes and i will be getting 200 rupees discount for first 6 months only. This was a big fraud that Vodafone did to me. I still have the call recordings of the plan and benefits that was promised to me. I was very disappointed but then i had no option to port out as i was trapped in that 3 months period. Next month also they charged me 999 + taxes. i called them again and they gave me 200 rupees discount. i was very angry at this that i had to call and beg for discount every month. Then 3rd full month i did not have 4g network...i was getting only 2g network...i logged a complaint with Vodafone which was never resolved...Then 3rd month my bill was 3400 which was a shock to me. So what they did was they removed all my benefits which was promised to me and changed my plan and kept charging me for 2g which i never opted. When i spoke to customer care no one helped me...they kept telling me to wait for 24 hours as complaint has already been logged and i should be getting a call from billing team... There is one supervisor who kept fooling me and his name is RAGHAVENDRA who kept telling me to wait for 24 hours and he will give me a call back...but never got a call back...24 hours became 5 days but never got a call from Vodafone. Now i don't have any option other than porting out of vodafone but the problem is i cannot port out unless i clear my bill which is 3400. This is how Vodafone traps new customer.

I want everyone to be aware of their cheating plans. Also i would like to highlight something about Vodafone network. most the times your phone will be in not reachable mode. Also when your phone is not reachable you do not get a sms from Vodafone telling some tried calling you while your phone was not reachable.

MUKESH
[protected]
[protected]@gmail.com

From morning my vodafone [protected] number was blocked for SMS & CAlls .I asked to customer care and visit vadaphone store they said that my number blocked by TRAI due to marketing call or sms but .Actually I did not do any kind of marketing .Every i will send messages and do calls to my friends and relatives only.Without my knowledge they blocked.How to un block?

I had been using Airtel sim for past few months but due to network issues in my locality and workplace, I decided to port the sim to Vodafone. I submitted all my documents and required information on 27/02/2017 and got a Hello message from Vodafone on 03/03/2017 that my porting request had been approved by current operator. At 11PM same day my SIM stopped working and I inserted Vodafone SIM but could not get any network. At 10AM next morning 4th March I went to the local store where I had dropped in my request and they changed my SIM but it did not help. I went a couple more times but now at 4PM IST they have informed me that they are facing a nationwide tele-verification issue that is impacting not just me but multiple consumers.

When I enquired about ETA for closure of the issue I was told that Vodafone IT team is working on it and only a single email was there for evidence. I do not have any alternate Mobile no. and have highlighted the same to them. It is very regrettable that one of the telecom giant is having such a nationwide issue and even after 6hours they haven't resolved it.

As per TRAI guidelines a number which has been deactivated by previous operator at 11PM has to be activated between 00:01-1:00 AM next day when a customer can go through tele-verification.

After few rounds of the local store I have decided to file this consumer complaint. If my Mob. no. is not activated by Monday I will loose my workplace messages for boarding Cab etc. and won't be able to reach out to anyone.

Thanks!
Shashi

Nowadays one or two VAS are activated on my mobile number without any request to activate the same. Everyday I have to request to deactivate VAS from my services I even don't want in any sense. I request you people to please stop the practice of looting the customers in these ways as this will only degrade the reputation of the company as a customer can expose you to social media and spoil your customer base. I have already decided to switch to some other service provider who is more loyal to their customer and not looting in illegal ways.
Regards,
Siddhartha Singh

This is plain cheating. Government should make strict law for this type of cheating and fraud. I did not send any message. Received or made any call which may have got it activated. This is plain fraud and should be made a criminal offence as Vodafone does it to many users and as a result cheats the people of India. VODAFONE IS SCAM. This is last month I have had it.

I'm very much frustated calling the vodafone customer care and did not get a solution despite of calling them so many times and constant reminders for almost 45 days.I was charged Rs. 612 extra on my billing amount which they said was the extra STD calls that i made but i had confirmed with the customer care executive who assured me that all your calls are within benefits and the same will be deducted when your bill is generated, which didn't happen and from then i'm constatly chasing them but everytime a new executive picks the call and i have to make him understand the problem right from the beginning. My request for reversal is also not uploaded with them.

My mobine number [protected] got lost last week and i want to start that number again please help me...

Hai sir & madame ...18.02.2017.saturday morning 8:45 clock my Vodafone [protected] number was blocked for sms. I asked to customer care they said that I need to register wirh TRAI . actually I did not do eny kind of marketing. Every i will send messages to my friends and relatives for only. Without my knowledge they blocked. How to un block ???.please.

I have activated 19 rupees data but my data is not working and I have not used it so refund it please and my numbers is not connecting to urs customers care what is it please connect me to customer care

Writing this mail after 25 days follow up and lots of harassment given by you very low knowledge and no intelligence staff at your customer care deptt. kindly note i regretfully bought a scheme from your company in feb'2015 which was iphone and 2 yrs unlimited data and calls for 2 years paying 3599 pm. which completed on feb'2017. first i was given such tough time every month where i was used to get bill to be paid wherein i was not suppose to pay upto schemed amounts and that was to be corrected after 5-6 calls at your deptt ( you should avoid offering such scheme which you and your staff cant manage to work on and customer gets bad time because of no coordination between your staff and your systems. now services on my phone are barred since last one month and i have been sent a bill of 70000 when i checked with your staff they saying it is against my iphone purchase, for which i have been paying rs. 3599 + 150 every month from my credit card and i have taken statement out for the same. now after no revert from any of my calls (more than 50 no.s) i am going to consumer court for this big harassment and cheating case. i hope that would be the best way to deal with a company like yours.

With Regards,

Inderjit KAUR
[protected]

Hi,

VAS services are being activated on my number very frequently even though i don't authorize for the activation from my end. I came to know that this is because of a third party that Vodafone has tied up with for the services and VODAFONE cant HELP its customers from this happening.
Even after by chance if the customer has known that a VAS is active on his number there is no way that VODAFONE can help its customer by reverting the money that has been TAKEN from its customers without consent. If asked to revert back they explain that the customer has to call the help desk back after bill is generated. This means that for a MISTAKE done by VODAFONE the customer has to remember task and waste his TIME again to get his money back which was deducted from him without his consent.

Fantastic services are being provided by Vodafone.
Hats Off!!!

Not able to make call from home and no call are connected while i am in the home, even its show to the person who dials the network either switched off or not available.

We have to either go on the roof or on the streets for the talk on the phone.

I got a message from vodafone stating that i activated the follo pack n deducted 35 Rs. from my balance.But i am very sure that i did not activate any pack in any way.
my number is -[protected].There are many other people who are facing this issue.I think immediate action must be taken against such complaints.
We cant even stop the service.It will keep deducting money from our balance.Never expected such service from vodafone.