Vodafone India Complaints & Reviews

I have been a sufferer of wrong charges being levied on my bills by Vodafone. Vodafone did not port my number properly and would not allow me making bill payment saying my number is incorrect. I kept trying, and they kept levying late payment charges.
Not only this, they start random value added services on my number without my consent and then send me an SMS saying that a service is active .. call to get is shut else it will be billed. They send inflated bills every month. No action despite several complaints. They dont revert the charges. I have been paying extra charges else they disconnect my connection.

Whenever i putting on my internet unnecessary games n other thongs gets activated without my permission n hence money get deducts from my accont

Respected Sir / Madam,

There is a fraudulent/malicious transactions has been happened (Please find the attachment) using my Citi bank credit card on 07th Feb, 2017 5:42 PM IST at VISA BILLPAY-VODAFON. I have got this card blocked and registered FIR with police.

Citi credit card#: 4386-XXXX-XXXX-3234

Requesting here to stop this processing immediately.

My mobile#: [protected]

Transaction email received:
*
Dear Citibank Cardmember,

Thank you for banking with Citibank.


Rs 5, 000.00 was spent on your Credit Card 4386XXXXXXXX3234 on 07-FEB-17 at VISA BILLPAY-VODAFON.

Save while you spend with over 5000 offers & privileges on your Citibank Card. Know more

Assuring you of our best service at all times.

Warm regards,
Manager - Customer Service
"

Unnecessarily in my phone Different different packs are activated on my phone and without my concern heavy amount deducted from balance please give me reason behind this and returned my amount which is deducted otherwise I complaint on other higher authorities.this is very wrong thing happen with any customer .If we see anything on net this does not mean that you have rights for deduction of balance of any customer 90 rupeeys packs are activate on my phone and after deduction msg says if you want then send reverse message for deactivation .This is very wrong thing happen with your valuable and old customers like me, due to this reason may be I change my no.and go with another services like idea, aitel or bsnl .if you are not able to give us good services then please give me suggest other better option or other service which is better than u .

Sir mai 159 ka reaqcharge kiya tha aur pura nahi milla
hame 1.5Gb milnaa tha

Dear sir this no [protected]
bal dideqsan 70 rupe plz chek last 1 manth record and i m not activet
your vas sarvis so plz revard my amaunt vimp t
thank, s u
my vodafone
1).Last recharge amount. 20 etopup

reg
arun ahirwar
cont.no.[protected]

I am the post paid customer. I am the r/o chirala. Prakasam district. My phone no.[protected]. My in. [protected]@yahoo.com.iwant to change sim card 4g. Pothini. Venkatadri

Hi,

In the current bill i can see there are additional 20 rs for value added service which were i never activated.
Service are as below :-
1. rozgar_seva_ppu_10
2. rozgar_seva_ppu_10
It is unfair.

i have to pay for this deductions .

Please find the proof of it, I have attached with this complaint
Please reply on this why they have added this VAS to mobile bills without asking user about it.

TO WHOMSOEVER IT MAY CONCERN

This is regarding my latest bill for my number [protected] where I have been wrongly charged Rs 2000 on IRR which was a mistake from you end. I made a request for activating IRR through myvodafone app on 29th Dec for 5th-8th Jan 2017, whereas on 30th Dec I got a call from Vodafone that my IRR has already been activated. I immediately highlighted that they activated the IRR on wrong dates and they immediately told me that they will take the deactivation request. On which I told them that I am not asking for a deactivation request when I did not place a request to activate IRR on wrong dates. Over a course of next 24 hours, I received multiple calls from Vodafone saying that they have deactivated IRR and also committed to me that I will not be charged for this Rs 2000 amount which was a mistake from Vodafone’s end. Your 3 customer care representatives committed verbally on the same on calls on multiple timings. I placed a request to activate IRR on my actual dates of travel which was from 5th-8th Jan. The experience on the International roaming was then hassle free until I recently received my bill where I have been charged twice for IRR which was against your commitment. I called Vodafone call center and launched a complaint on 26th Jan and I was given a commitment of resolving the complaint within 48 hours. Since then, I have received SMS from Vodafone saying that they are unable to reach me because my phone is switched off which wasn’t the case. I have been receiving phone calls from the entire world but Vodafone billing department. After 26th Jan, I have called 199 on multiple occasions asking for the final call and have explained them the entire story again and again but they don’t seem to understand. They never check the history of the case, they are not empowered to take decisions and every time ask me to wait for 48 hours. I have waited for multiple 48 hours till date and have not got any solution. I have also highlighted to your team that this is a corporate account and for this international trip I am supposed to get signature of Raymond’s president and I can’t go to him with a wrong bill which would be an unethical practice. You representatives are unable to understand such minor issues of inconvenience that you have caused to me. I am writing this with utmost frustration and feel harassed by the entire way of handling a small issue which was your committed mistake.

I am now tired of hearing that your representative tried to call me and my phone was switched off. I am tired of hearing to wait for 48 hours. Apparently, I have now been informed that my complaint has been closed because my phone was switched off. I have also alarmed your team that I am not going to pay this wrong amount charged and I am not responsible for any late payment charges if Vodafone is unable to resolve this case within the payment due date. I am sure, your inability to rightly capture the records of customer conversation and taking 48 hours again and again will result in me not being able to pay the bill on time and I will have to fight another battle of late payment charges in future.

This is the worst experience of my life with Vodafone and I wish there is some ray of hope that it gets resolved. Hope you guys write back to me after you have checked the entire history of my case and don’t irritate me asking the same questions on which I have replied on multiple occasions on call to your executives.

I expect the revised bill with wrong Rs 2000 charges removed and an apology call/ mail from Vodafone for their inability to resolve the complaint and the mental agony that i have gone through.

Warm Regards,
Pawan Thukral
Manager – Park Avenue Marketing
Solitaire, First Floor,
Jekegram, Pokharan Road No.1,
Thane 400 606. India.
Phone: +[protected]
Email : pawan.[protected]@raymond.in

1. My daughter miss deepsikha kushwaha is holding vodafone sim for internet, the same be offered by vodafone during purchase of mobile (lg coy) from vijay sales. Sim no [protected] is not in use. Mobile bill payment for rs 3299/- (rupees three thousand two hundred ninety nine only) has already been paid on 06 feb 2017 vide payment id no hsm[protected] and relation number[protected] against due out of mobile bill. There is not outstanding.
2. It is therefore requested to block mobile sim no [protected] immediate (i.E. 07 feb 2017).
Thanks.

A person named Gandhi - Had come to my Attibele office (Karnataka Border) Sold me 2 connection of Vodafone sim cards (offer - 6 months plan for 1250) on 30th of Janaury. He also claimed that he will port my existing airtel number to vodafone for which i have to pay 70% of my bill amount, in this way he collected Rs.4000/- (Which was transferred to his account) from me. From 30th Jan to Till date(07-feb-2017) nothing has happened to my airtel sim. He had accessed my office computer from where i got to know his E-Mail Id and the name was same as my true caller listing on my phone that is "SREE RAM"

Here are the details i can share
Fake name - Gandhi (As written on Vodafone receipt)
True caller name - Sree Ram
His Working No. - [protected]
Gmail ID- [protected]@gmail.com
Account To which i have transferred money
Account No. [protected]
CITIBANK - M.G.ROAD Branch
IFSC CODE - CITI0000004

Hi,
I am Shadab. My no. is [protected]. When I call *121#. It shows offers but when I try to recharge never recharged.
When I call customer care, they tell me that wait for 10 min if not done then try again.
I think, that offers are just for show not for recharge.
If that offers are really for recharge then please resolve my complaint.
And recharge my phone for 100mb data which you are giving free.

It was informed to me that in 499 postpaid plan you will get total 3 gb data..because my handset in 4g and having new sim too..but they have not credited in my number ...very worst service of vodafone ..i want it soon or else i wil not pay my current month vodafone bill..in postpaid bill service tax they are charging is very high..if we as a customer paying bill on time then we should get good service ..this was never expected from vodafone ...customer care said wait till monday but monday gone and m still waiting for my data pack

Sir in my village network quality is very poor i request you to install a tower in my village my adress is udaipur, balrampur pincode is 271306

Access fee is for what..why its beign deducted without making consumer aware for the same.

Mobile num [protected] was recharged of MRP Rs 349 on 4/2/2017 sucessfully .
Talktime received Rs.0 . STax Rs 45.52, Access Fee Rs 303.48.
Final balance Rs 7.50.
What is this access fee is charged for.
Kindly give the explaination for the same.
And looking back for the refund of the same.
Trans id
MUH[protected]

I am not getting 3G/4G network for last 8-10 days. So I am not able to use internet. when I called customer care they said there is an issue in your area and issue will be resolved till 20 March. Its 6 Feb today so they need 1.5 months to resolve the issue. I want to know if vodafone can not provide better services to users then how can they charge for the services they are not providing.

Even I can not port out to other network I applied three times and they rejected everytime so I got stuck with the poor services.

Thanks
Ankur Gupta
[protected].

I have been charged for Rs49 for Video club pack which I never activated. When I raised complaint that this unwanted service was not activated by me, I called on toll free number to take appropriate action on the unwanted service started by Vodafone team without my concern & charging me. Now Its deactivated but I didn't got money back. I wrote a complain on their site from where I got a mail stating they will resolve in 1 working day. Now its almost 7days but no one reverted back.

Hello,
Please deactivate the postpaid no. of vodafone [protected] on the name of Reshma More as this is not required any more.
The balance due will be deposited.
please tell me customer care no..I tried 198, 199, but it is saying service not available.
Bill is sent to my Email..I have to deactivate no. please help me with that.

I rechared my vodafone prepaid no [protected] with rs 79/ but talktime balance shown in my A/c is 0.kindly refund the recharge amount.I haven't asked for any internet service or any other plans I need only talktime

Thanks & regards
Dinesh mehta
[protected]

This month I have been charged Rs.99 for mconverge fashion portal which I never activated in my Vodafone bill. How to deactivate. I saw similar complaints here. How is that many customers have the same complaint. Vodafone should look into it. And kindly deactivate my mconverge fashion portal. I have already called the customer care and they tell I activated it which I never did.