Vodafone India Complaints & Reviews

From:
Shailesh Burde
Phone : +[protected]

Dear Sir / Madam,

This is to bring to your notice that:

1. I requested for deactivating of the international roaming upon my return from China in the month of January 2016.
I received a text message from VX-VFCARE that the international roaming is deactivated from 14th January 2016.

2. In spite of this I have been charged Rs. 149 per month regularly since then. Unfortunately I did not look into details of the billing and have been paying the bills regularly.

3. I noticed this in the month of December 2016, and I lodged a complaint at Vodafone customer care (198) on 19th December 2016. The service registration number is[protected]. I was promised that the over billing of Rs. 149 per month for the 10 months (February to November) will be remitted back to me shortly after I receive a phone call from the service department. I did receive a call, a couple of days later asking about the authenticity of the case. I replied and I was assured that the my request will be considered at the earliest.

4. As I did not receive any intimation of closing of the case till 16th of January 2017, I again called 198 and enquired about the status of the complaint registered via[protected]. After some discussions, I was again told that the sum would be credited to me and I was given a new service registration number[protected].

5. Till now I have not received any information about the above two conversations with your customer care staff.

6. Till such time I will be with holding the bill payment, because the over-billing amount is more than the bill amount. I am receiving test messages to make a payment towards December months bill. I shall not make a payment till I hear from you and please do not hold me responsible for this delay in payment. I have been making regular payments up to November 2016 bills.

Best Regards,

In spite of being one of the big name in network providers- Vodafone, I don't understand how these people are working...here goes the scenario below,
I did opt for the special offers and did recharge for my prepaid Mumbai Vodafone number[protected] on 8 Jan 2017. The offers says unlimited local and std calls for Rs 349 for 28 days as attached. The plan worked very well until I was in Mumbai. On 21 Jan 2017, I moved out of Mumbai and had vacation plan for a month. After moving out from Mumbai circle I realised that my phone is not making any outgoing calls since I did not have to worry about my low balance also. After making couple of calls to Vodafone customer care 198 the Vodafone executives said, an additional recharge worth Rs 14 is required to work this offer on roaming. The recharge is not available online. The paper coupon is not available outside Mumbai. The paper coupon is not available anywhere in Mumbai. The paper coupon is available only in Vodafone main gallery. Is this what the service that I as a customer expect?

The ad is not clear about what benefits do we get from the offer and what not.
The Vodafone executive does not have any resolution for my resource wastage except being sorry.

I must say The other providers are really doing very good job in return of nothing and I as a fool working with these great people wasting my money.

Dear Sir/Madam,

Vodafone Bill NO: 97305102
Bill Date: 20.01.2017
Vodafone No: [protected]
Vodafone Relationship No: 61563124.

It has been consistently observed in many bills that Vodafone is charging extra money under "VAS - Content Download", even when I have not activated any VAS and not downloaded chargeable content.

IN no event of download "Pay with Vodafone: option pops up to reconfirm" (which is mandatory for any mobile purchase). In such case how consumer will get cautioned about applicability of charges??

Vodafone customer care executive give conflicting answers and declares that charges are third party content driven and not by Vodafone. However Vodafone is charging and collecting said charges from customers. Very strange!!!

Vodafone need to be more honest and transparent and avoid overcharging customers.

Any action from your department towards stopping this malpractice will be highly regarded.

Regards
Sewaklal
[protected]

Dear vodafone

What are all these. I donot remember subscribing to all these. Who activated all these value added plans.

Why is your customer care always having technical issues. Never able to connect to a customer care executive. I don't think this will serve the purpose.

You have taken my money. And I want that to be adjusted to my next bill.

I have taken two new connection from vodafone store vashi, at the time of buying new vodafone connection (XXXXXXX873 and XXXXXXX827) i told the staff to activate data plan on mobile no XXXXXXX873 and activate voice plan on XXXXXXX827.
So instead of activating data plan on XXXXXXX873 they have activated the same on XXXXXXX827.
Now vodafone is asking for the bill payment of rs 2097.76 which should not be more than rs 500.
it was the staffs mistake of vodafone and why should i pay for this.

Barred my outgoing calls without informing me. stating that previous port out company sent email to stop outgoing calls. i contacted idea(which is my pervious service provider) they said your account is clear and they didn't send any email to vodafone. i was on roaming and they did this. i got stuck outside and unable to make calls. very disappointing.

On 22/01/2017 at 5:13 pm I recieved message from VM-611123 (Vodafone) that only on that day they are giving a Offer of 1 gb 3g data and validity upto 30 days after activation for only Rs. 44 .
So to activate the offer I dialled *444*44# .
But I recieved only 125 mb for only 3 days.
I want Vodafone to look into this matter
or it will leave me no choice to go to consumer court . I have attached screenshot of messages...

Vodafone is doing fraud with customers it said that 1 hour unlimited videos i take for 1 hour in Sonia vihar delhi 94 area on 3odi ind vs England match one single time it not open video bttr then this ws Jio-sim i really angry with this type of fraud by reputed compny Vodafone look in this matter if I r not taking ur copy status it will bankrupt definitely in one day & Jio will be best for every ome it is not charging any money & ur2 charging much more .

Sir actually i want my bill summary of my connection: [protected] outgoing detail of Dec.2016 please do the need full

Vodafone India deducted my Money for nothing. and added that in my unbilled amount. Rs. 74 they deduct on the name of GPRS use. but I already subscribed to 1GB 4G/3G and after that unlimited 2G but they don't know why deducted money. and i am very disturbed by this actions of Vodafone. isse bhi pehle kai baar ho chuka h.. custmer care me call krke bolo to kuch or hi bolte h... vodafone please sort this out otherwise i have to port my number.

Nitin Garg
[protected]-Vodafone

Hi Maithri,

I have taken Vodafone connection of Wifi Hotspot with Number [protected] on 24-Aug-2016.

I have taken it under the plan that I have to pay for 6 Months Advance Rental so that I will get the Device at free of Cost and I will have a discount of 999/- per month for 6 Months on the tariff. I was under 10GB Plan when I have purchased the device.

Since I have moved to New Flat on 18th Aug 2016, I didn't have the proper address proofs so my Friend Abhijith (Copied in this email) has taken the connection on his name.

I have changed the plan to 30GB plan on 15-Oct-2016 after the discussion with Customer care on call that Plan tariff would be 2999/- per month. I was promised that discount will still be applicable on the new tarrif. Only upon which I have moved to the new plan.

But When I have received the bill for November month, This discount was not provided. Same is the case with December Month bill. I didn't pay the bill and wanted to complain to customer care and get it resolved and Pay it finally.

I have raised the complaint for the same on the first week of January 2017. I have even visited Vodafone Office in AECS layout, Bangalore with the hope that issue will be resolved. But It didn't happen.

Unfortunately, I received a call from Vodafone legal desk on 13th Jan 2017 and was threatened to Barr the connection along with our other Vodafone connections if the bill was not paid immediately. The representative was so rude and was absolutely not interested in listening to my part of the issue.

Just to ensure My friend wont be impacted due to issue, I have paid the balance bill immediately.

I would request you to look into this issue and respond with the proper solution. I have deactivated the Hotspot device on 13th Jan 2017 after the bill payment.

I am entitled to receive the discount which Vodafone promised me while taking the device. If that is not possible, there should have been restriction in the changing the plan in between, which did not happen.

I hope I will get proper response from you on this.

--
Regards
Chandrakanth Gajawada

I have port my 4 year old no [protected] from reliance to Vodafone that time they have told that no charges will apply but when I switch then he says to pay 250 RS deposit this is really a cheat. And your customer care services is really worst. They have not started my services and demanding for money .
Is really really really really worst services given by the Vodafone and really I will never suggest some one to connect with this company specially.

Rs 35/- deducted from my account for Namkeen VAS. I did not subscribe for this. Kindly refund my Rs35/- back into my account.

I have already file a complaint reqarding value added services ...there is no response from Vodafone care ...neither my balance has been refunded nor d issue resolved...again same service has been activated from yur end and money deducted from my a/c..
really bad service

Sir / madam

My mobile phone get lost yesterday. Please block my SIM no.[protected]

thanks
lekhraj .R.tak
[protected]

Crazzy vodafone👎 cheater company has been always activating all type of #### packs on my number and the top on list is dotbot pack u crazzy fools i[censored] want to eat ppls money then pls cme here and begg to ppl they might gve ur company some money instead o[censored] ppl lootafying customers on these value adds services ..u Vodafone daakus ...dnt worry Il become gabbar for u guys..vodafone dotpack mat Dena warna gabbar aa jayega😈

I dont know why such frequent services got activated on my number and my balance got deducted by its own ... i got enough trouble on these things ... happend plenty of time ... thinking of complaining about it to consumer form ... and also about porting my sim to other operator ... and not to use vodafone next time during my lifetime ... please check on it and solve this issue ... until i take further step

I didn't subscribe dotbot service. But ₹35/- debited from my account. I want to deactivate that service and please refund my debited amount within 1 hour. Complain sending time 08:45 Pm of 20 Jan 2017. My number is [protected]. Next time don't active these type of services in my number. I didn't get response from your customer care number 198. Refund my balance of ₹.35/-

I was a loyal vodafone postpaid corporate customer for 8 years. As i travel abroad i place my number in safe custody with Vodafone by paying a deposit and come back and activate the same number.
Last time i paid the security deposit on 30-Oct-2016 and my number was placed under safe custody from 8-Nov-2016. But Vodafone continued to bill me even after this period, when i raised concerns they provided no proper answer. Today i received a threatening email asking me a whooping 1246, for which they don't provide any itemized bill, and stating they would immediately approach the Lok Adalat in Chennai tomorrow.

Paying the amount is not a matter a here, the stealing and threatening nature of this company needs to be addressed. Please help

My name is Manas Paul. I am a customer of Vodafone West Bengal. My number is [protected]. Today, this number has deducted 34/- 20/01/2017 By four in the afternoon. Vodafone Call help line, I think, and said to me, sir, you were playing a game on your balance deducted use Nokia 1100 model, the 1100 model Now tell me how you (Vodafone) game play. 12p.m noon until the afternoon my phone call or SMS did not come 5p.m. In this way, if you cut the phone will use to balance. (Port Out sim Aircel - Vodafone)