Vodafone India Complaints & Reviews

Why landline number calling from Idea and Vodafone is debarred for my number
[protected] Vodafone
[protected] Idea

Dear Vodafone,

I recharged for ₹639 for my Vodafone Prepaid mobile([protected]) via Vi app on iOS using Paytm UPI. The recharge was not done but money got deducted from my Paytm bank.
Transaction details:
[protected]@paytm
DBTR/[protected]/[protected]:00:06/UPI
UPI reference no.:[protected]

Please do the needful to get it corrected or return my money as early as possible.

Regards,

Shivanchal Mishra
email: [protected]@gmail.com

On 23rd September I got a message that the callertune service of your has been activated which I have not activated. And then I call to coustomer care and they said that my balance will be refunded after several days I have not received any refund. And then I call the coustomer care service again they said that now they can not refund it because there is no request of refund and then they watch the call history and checked that I have call them but now they are saying we can not help you now. So it's clearly the coustomer care fault not mine so now I need my refund

My Vodafone Number was without recharge for a while and I used to recharge once in a while just to make sure it stay activated but few days ago I decided to recharge hundred ruppes talk time so It will stay activated for a while but today I received a message that you activated this weird GamePing service which I didn't because I didn't touch my phone since morning and the customer care executive is just making excuses saying they have technical issues can can't process my refund or anything. Also one said I will redirect your call to senior but It kept raining and I lost my patience in the end.

वोडाफोन का नेटवर्क बहोत ही कमजोर है कई बार शिकायत करने पर भी कोई हल नही हुआ हे ओर अब मे पोर्टेबिलीटी द्रारा अन्य नेटवर्कमे जाना चाहता हु तो मेरा SMS सेवा रोक दीया गया कृप्या उपरोक्त समस्या का उचित समाधान करे
धन्यवाद।

Calls are being disconnected regularly in the middle of calls and silly prerecorded comments are played

Rs. 25 in the name of games Rs. 15 is deducted in the name of bcafe portal which I didn't activate..But still I called the vi no. 155223 but it said no VAS is activated on your number... I want my refund...It is unethical behavior towards the customers

Hi, I am unable to send port message to 1900 please resolve

I was having [protected] and [protected] and both numbers has been ported from Vodafone to Airtel but my number was disconnected stating that during porting the bill was not generated but I cleared the dues but it has been updated and my number is barred.

Hello,
Thank you for choosing to access handset inbuilt games.
You have been charged Rs.25.
Please kindly refund this amount into my balance.

Yesterday 1st October 2021 i had visited Vodafone Customer Care centre Cembur at V N purav Marg near akbar allys . I had visited for exchanging my old sim card of [protected] for new 4G sim card . I had submitted aadhar card and photo was taken . After i was given the new sim card i was assured that the new sim will be activate din 4hrs but after 16 hrs it is still not operating . I called customer care 199 but they siad that i have to visit again VI store.
VI store at chembur doesn't seems to do work properly they alwats says it is technical error . But the fact is that the executive there do incomplete work.
In our family we have 3 vodafone connections everytime we have faced same pathetic services

28 sep on my number Re 1 store - 7 day service active without any knowing input from my side and customer care also not give proper information about that and then i was close that service 2nd oct.

I am very fed up with the vodafone from september to october 1 they deducted too much momey from my vodafone balance. I did not attend any call and i dont call anyone from my numbe. All are missed call. Below i am attaching screenshort of balance deduction. It happens daily basis. I msg so money timez to vodafone customer care but they did not reply now days. Please help me and retyrn my money asap.

Vodafone Idea (Vi) Keeps deducting balance from my phone in the name of value added services without my permission. This has happened with me several times.
Please look into this matter and stop this fraud that VI is doing.
Pathetic service.

I haven't subscribe any game service in my phone but message generated
"Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 5.9"..my mobile number [protected]. please resolve this matter.

Currently classes and work are going online but due to bad network we are not able to do that.There are lots o[censored]ser who are ready to switch to better network..only 2G speed is present in my village.

Address-village-Sijauliya, district-madhubani, state-Bihar, pin-847409

My monthly bill is always INR 500 and I always pay in full on time. This past month I received a charge of INR 1, 124. When I called Customer Service on September 23, I was informed that I was charged an International Roaming Pack of INR 599. Considering I have not left the country for the past 1.5 years, you can understand my shock and anger.

The Customer Rep assured me that this issue will be resolved and I believed him. He then informed me I should only pay INR 586 which covers my usual monthly charges.

Two days ago I started getting bombarded by Vodafone via SMS that I still owed INR 599 and, everytime I made a phone call, I was reminded in a lengthy message that I still owed this money. I called Customer Service today, and was informed that I was being charged for an International Roaming Package to Nepal. When I asked why the charge, they had no explanation for me. I was then informed that a Customer Service Representative had tried to call me to inform me of having to charge me, and when he/she didn't hear from me, as I don't pick up random phone calls from numbers I don't recognize, they went ahead and charged me.

My complaint is: A. How can they randomly charge me for something erroneously, listen to my explanation, and continue to insist that I pay; and B. If they can't verbally speak to a customer to inform them of charges, to send an SMS or email, they are so good at bombarding us with marketing messages they can easily contact us to give us a chance to refute charges, and ask if we want to avail of a new added on service.

Hello Vodafone, I have a problem with my SIM, when I charge, I almost deduct money from my SIM, but I do not know why I do not activate any value added service. Please take this matter seriously.

Hi Team,
I have been using my [protected] no. since more than 10 years.
Today I recharged Rs.39 . But it do not reflect while checking balance.It shows incoming validity expired..Even when someone calling me it says the number does not have incoming service. I tried to call customer care and it says says your account is barred bcoz u have no service...

Can you please help me on this ...Quick response will be much appreciated...

My No -[protected]
Alternative no -[protected]

Thanks,
Somanath

I have requested for disconnecteion of [protected], and paid update dues on the spot 0n 07 may 2021. it can be checked. but still receiving harassing calls from your staff. a written complaint was also launched on 22/08/2021, but no action taken. am suffering with mental agony and financial losses due to my time getting wasted. pls take action. rgds, gurmeet singh taneja.