Vodafone customer care is like Customer exploiter.
(A)
Since 22 July 2021, I contacted Vodafone customer care, for my Vodafone number XXXXX (with full details of my phone number and other relevant details), with message “I noticed that for the past three months Rs 128 were deducted three times, ‘ to extend validity by 28 days’ ”.
I consider this unusually excess deduction. So requested intervention and refund of excess deduction.
As of September 15, 2021, the issue remains unresolved, and the deductions continue.
(B)
They have not addressed my complaint, nor a rectification and refund
(C)
A further contact to the Vi, reveals that the deduction was due to “avail the benefit of outgoing SMS service”.
WHAT IS THIS OUTGOING SMS BENEFIT?
Is this a special benefit, that customers do not usually have with their SIM?
Its a nice trick with words to fool.
(D)
I did not request any such so-called special service, so the excess deduction is unfair.
I have not requested for any service. So these additional services are
imposed by the Vi,
without my approval .
(E)
Since long Vi ABOLISHED internet log-in feature, replaced with Vi App based login. So I can not login. This is another problem Vi has created.
I can not login to see what Vi is doing with my prepaid account.
The Vi application in my phones (Multiple handsets that I tried) do not work at all. It is a deliberate attempt to keep customers in the dark about what the Vodafone is doing with my prepaid account balance.
It gives the VODAFONE-staff added freedom to target its subscribers randomly, yet not to victimize everyone.
Government may think vodafone is not doing anything wrong.
Another example is:
There was already the excess (Rs 128) deduction on 09-Sept from my prepaid balance (to extend "outgoing SMS" FEATURE for the next 28 days). Few hours later, I received another SMS stating the my prepaid validity will expire of 09 Sept, and vodafone will "adjust" Rs 128 to extend... Please note that this message is coming within few hours after the deduction of the said amount.
Had there been a uniform rule, such repeat demand would not have occurred.
It seems that at least two Vodafone staff were asked to target me; one already deducted, the another remained oblivion, so taking these additional steps.
Next I received more messages, like "Alert! Outgoing Calls, Data SMS on Vi ... (number) are STOPPED." etc etc.
Another one can be considered as a threat, "Incoming SMS" ON Vi... (NUMBER) stop on 16/09/21. You will NOT get OTPs for Banking, Adhar, etc. Recharge NOW with Vi pack."
Vodafone should stop such activities and rectify. My requests:
1. Re-enable internet web browser based login .
2. Allow customers to control their account.
3. Stop Vodafone people to modify account feature without customer-approval
4. Stop excess deduction.
5. Refund excess deductions back to prepaid talk time balance
6. Be responsible, do a CUSTOMER CARE.
Until now I have not received compensation-refund for the wrongdoing by the Vi. Looking into the statistics and complaints from other people, I am not sure whether it is wise to expect such a gesture from Vi or not.
Vodafone India customer support has been notified about the posted complaint.
