Vodafone India Complaints & Reviews

Dear sir,
I m raja kannan, from chennai.i bought 2 post paid sims from vodafone as cug plan. I given my company proof. After 3 months my company was closed.i moved on my native.unfortunately i didnot get my bill detail.two months usage bill i did not paid.yesterday one person called me.he tells about all my call history and browsing history.then they pick up one number from my dialled calls..they use to call and they trap her also.i m the guy made relationship with u r company as a customer.what is the purpose to take out my personal number taken out from my dialled calls on my bills.Am i did any crime.these things were hurt me alot sir.peoples trust on you..i too also.thats why i bought sim.but my personal numbers and datas misused by u r peoples.where should i tell this complaint.who call me yesterday, he said he was a lawyer. But i called to vodafone peoples tell about this problem..they spoke with their manager i hold my line when i was in call our peoples was trap him..this is the way u r peoples behave against customers.i felt asame sir.. Why i should bought sim from vodafone.my personal things were misused.kindly u took action against them.

Sir mera name prateek kumar sen hai. Train me safer karne me mera mobile chori ho gaya. Jisme meri vodafone sim bhi chori ho gaye. Sim chori hone ke bad mene fir karva di. Uske mene wahi number ki sim prapt karne ke liye sare document submit kar diye. Lekin wo sim number dusre ke name se register paya gaya jisse mujhe sim nahi mil pa rahi hai. Sir me apse request karta hoo ki meri sim mujhe jaldi se pradan kare. Thanks
Mobile no. [protected]

I'm yogesh patil, [protected] is my no.
I make a to vodafone customer care around 11:53 pm on 16th july 16, regarding the deducting balance from my account.
But the executive responded very badly, he told me that balance is dedicated due to one service is actived on my no. (but it was not).
I told him that i got a flash massage which was [you are used 2.800mb internet volume of 10.27 rs. your main account balance is 00.01]
But he didn't respond upon it, then i told to transfer call to senior executive but he didn't by saying that all senior executives were busy they will not attend your call and he my call.
And i have internet pack then also my main account balance is reduced

Sir,

My vf no. Is [protected].

Thro vf app, i activated 3+3gb best offer for rs.0. Please see the attached screen shot of your offer.

However, you have activated 3+3 gb pack @ rs.650.00 per month for 6 months. Since i had opted for a free offer on your app., this is just not acceptable.

Kindly reverse/deactivate this service from my phone immediately and keep away from giving misleading info, else i will have to report this to proper authority.

16/07/16 on this dated i have done vodafone 3 g recharge unlimited on rs 647 rs on [protected] after that some time one agine recharge done rs 29. Vodafone company says bcz of you done 29 rs recharge your 647rs recharge that deactivate but. How it possible if that thing is company doing that notification has to provide the customer when he is doing that recharge. I want help by zee business, and conser furm plz

Respected Sir,

This is in reference to services provided by Vodafone Rajasthan. I have been using Vodafone Prepaid Numbers [protected] & [protected] at Jaipur since 5 years. Network service at Chitrakoot, Vaishali Nagar, where I reside is very low and I have been registering complaints again and again at their store at Nursery Circle.

Even after repeated visits and complaints and lame promises regarding set up of high frequency Tower, I feel really helpless.

I hereby request to please intervene and get the issue sorted at earliest as my work and personal life is getting hampered.

Thanks and kind regards

Samit Chadha

I am the user of vodafone for more than a decade.
On 14th july 2016, i have visited vodafone store at kasba bose pukur road near sitala mandeer for transferring one of my post paid connection to prepaid connection. One the demand of vodafone executive i have deposited rs 89 at the counter.
Despite of my repeated request they have not issued any receipt to me and confirmed that within next 30 minutes i will receive a sms for this payment.
Since i have not received any confirmation sms for the payment of rs89, i tried to recharge through paytm thrice but every time it's failed and got the refund sms from paytm. On 15th night i contacted vodafone customer care no and then they confirmed me that there is no payment made by kasba branch that's the reason i won't be able to recharge through paytm.
Then i tried through local recharge centre without success. Finally today i visited the kasba vodafone center to escalate this issue. During my visit i was badly harassed by ms snehalia mukherjee & her team.Initially they denied that i have made any payment on 14th. Thanks god, i noticed a register on 14th where one of them had noted of my payment in that register. When i asked them to check the register they found it but now they started a new story that the phone no noted against my name in the register is not clear that's why they can not make the payment, now they will make the transfer. When i raised the point that who is responsible for my harrasment, 3 staff membe under the leadership of ms snehalia started shouting and threatened me to through me out from the store. Fortunately one more customer who wad present in the store protested against their behavior and ultimately the store manager acknowledged my complain and gave me the receipt of my complain.
The entire incidents raised few question :
1) why customers will not be issued money receipt against the cash payment immediately.
2) why vodafone will not take the responsibility of this total harrasment and take appropriate action against the staffs responsible for this incidents.
3) can any vendor threaten any client to through hi'm out for raising justified complain against the vendor?
4) what is the audit mechanism of mnc like vodafone to check the cash receipt from customers?

Dear sir/ madam,
Please note i had paid for my post paid june 2016 bill rs 400 (rupees four hundred) by hdfc credit card on 15th july to my surprise i am seeing that money credited for phone no.[protected] instead of [protected]
Transaction detail[protected]
Vodafone mobile no : [protected] (my no.- [protected])
Account id :[protected]
Payment amount (rs ps) : 400.00
Payment date :[protected]:30:15
Transaction id : gcmp[protected]
Payment status : success
Therefore vodefone required to revert the transaction to my account
My mobile no.-[protected]

My num[protected] my out going is barred after two days me problem to my mum so kindly sumbbit my complant and resolve the my problem and start tha my mum so i'm not satisfied to your vodafone ampleye plz contect me my allternate number [protected] thanks
Muzammil hasan
[protected]

I registered complaint number is [protected] which i registered on 10th july, 16. Given deadline of 15, july, 16 that technician will come and solve the issue.
No technician arrived. I tried calling them again on the last day they told me to wait 24 hrs, again they hvn't arrived. When i again called them back customer employee tried to fooled me that he cannot hear my voice and disconnected my call twice. But he doesn't know that person can check either calling to other guy on phone can hear my voice or not. Not a single customer care, complaint number is working, all are getting disconnected automatically. They fooled my in every sense. Best part is what i hear last time when i called to customer service that this is not my problem, then mr. Why the hell are you working in that company. This is too much, i can't even imagine this worst attitude from every sense by vodafone.

Somebody try to guide or help me.

Ps - please fire that guy who behaved worst being working as a customer services employee. If every customer have to hear this "it's not my problem" and cutting calls.

Have been billed value added services charges in spite of not using and activating these services for mobile no. [protected]

Have been reminding them for last 1.5 months to not automatically activate these services for this no.

Have asked people at vodafone centre to waive off this once for these services last month in spite of no usage.

The service executives at call centre every times ensures that no charges will be levied but in spite of this every time i am getting the bill of value added services charge

And now when i declined to pay the overcharged amount, they have disconnected my number.

Request you to kindly take action against this and re-start my number again.

I am working in SJRiPark, Whitefield, Bangalore. I am unable to get network coverage in my office premisses.
Please take a action to get network coverage soon in my office as soon as possible
Please resolve this issue as soon as possible
[protected]

Hi,
I had submitted application on 11/07/2016 for sim card converted postpaid to prepaid numbers are [protected].
Applications submitted to mr. Prakash goregoan vodafone store. Today is 4th day but not converted postpaid to prepaid.
And called customer care from my friend phone. But no one help said to me go to vodafone store and talk to them. Its very helpless for me.

I had submitted 2 appication on 08/07/2016 for sim card converted to postpaid to prepaid numbers are [protected] onther one is [protected].
Applications submitted to miss hinal bharuch vodafone store. today is 7th day but not converted my both number postpaid to prepaid. please find the below acknowledged number of application.
Pgjv24625941
Pgjv24625945

I recently took a cug in vodafone... but there was no network for two days it has happened before, all the five connections in cug are facing network problems. sometimes they say network will come in two hours but it never happens. the head supervisor along with subordinates do not take responsibility for anything. they don't pick up your call and even if they do they will say network will come in sometime. they say that there is a problem with the documentation which have been confirmed by them twice. because of their fault lies with customers because of their fault lies with customers suffer.. so irresponsible

I, rohan singh marwah, recharged my mother's vodafone number +91-[protected] through paytm for rs 65 on wednesday, 13/7/16.
As per the app interface it was a simple recharging process of talktime without stating beforehand that it would be a net recharge instead of talktime recharge.
I wished to get a talktime recharge.
Now the company declines to convert the recharge and after numerous calls and rejections from different customer care representatives, one of them says that only 50% can be refunded.
I wish to ask the procedure and also question as to why they refund only 50% when when i don't intend to use their net service and never had.

I simply want either a whole money refund, because i haven't used the net service which they activated, or an equivalent recharge for talktime.

Hi,
This is regarding my vodafone mobile no - [protected]. i'm customer of vodafone for at least 1.5 years.in the bill of month june & july 2016 there are fake isd calls shown in the iteamised bill and rs. 720 and rs. 240 charged under fake isd calls for month of june and july 2016 respectively. i asked vodafone support reg. these fake calls in the bill but there are not helping and saying i've made these calls and have to pay bill. i'm sure that these calls are not made by me and vodafone is cheating the customers for money showing fake calls in the bills. even i asked vodafone to give tower location of mobile from where these calls are made but they cant provide any details.

Sir/mam,
I am very fedup your vodafone home network not available in last 4-5 year back in keshav puram c-5 block. I had so many times request directly and your vodafone centre but till date not listening to my request. Everybody, listening my request but no action at your end. I think this is disconnect. And others services take.In vodafone's all members and senior officers also to the customer expert to foolsand are sitting taking only bill payments to the customers. I request you please do something and otherwise i will be go to couts for your very very poor services.


Himanshu mishra
[protected]

Just afew minutes back i made a complaint about bill payment of vodafone bill. mistakenly perhaps, the date of payment was mentioned 10/06/16. a correction -
The date of payment of the bill through internet banking o[censored]co bank on 23/06/16. the a/c was instantly debited and message received at 09.14.23. the amount has not been receiv ed by vodafone. i am a sick man of 65 and am unable to take unnecessary burden like this. lots of correspondences are going on with vodafone.
No action till now. please let me know the status of the payment.
-kalyan chatterjee

Vodafone charged me wrongly for the bill of month May 2016, please go through the mail which I have sent to them:

Hello Team,

This is to inform you that I am using Vodafone since long time and about 5 yrs. then I decided to use postpaid connection of yours but after using Postpaid connection since one and half year, I realized that this is worst mobile network service provider in terms of many issues.

Just leave all the issues coming to billing department it becomes very worst and deceive customers like me, if you see my account then you will find I am one of your most valuable customer who paying almost 1000 rs. every month approx using your connection but this time it is very worst that I haven't inform about the net plan validity.

Coming in detail I was using internet pack of rs. 150 since February I guess and have been charged rs. 150 smoothly and I have not any issue till month May.

But in bill of May month it is ridiculous to see that pack has been charged rs. 299 without any notification and also rs. 250 for daily usage which I have not used or opt for.

I have complaint so many times regarding this but no resolution provided to me, every time all of you guys saying will call you back within half an hour and again same thing to get resolution with the help of senior team but I didn't get resolution till now rather than you guys barred my outgoing calls.

Is this a customer support or customer relation you are making with clients?

I hope I will get resolution this time if not then will port my number to other mobile network service provider.

Eagerly waiting for your response.