Vodafone India Complaints & Reviews

[protected]

I hardly check my sms, then recently I got a message saying "Hi, Your subscription to 6T Seconds Videos - 15 Days will be renewed on[protected] and you will be charged Rs 45.00 /-. To unsubscribe, sms STOP to 155223."
So I scrolled up and saw that this service was activated one month ago. I had to google to know what 6T was. This is day burglary. The moment I recharge my phone, some service gets activated on its own. Either caller tune or some other VAS, and my balance comes to zero.

I made a recharge of 699 on 9 may 2021 at 9 32 am and the amount was deducted from my bank account but recharge was not made. I did not receive any message about successful recharge.
Then I waited for 5 hours, and it still did not happen. I tried to contact customer care but there is literally no option to talk to an executive. I sent them a whatsapp and their bot says an otp was sent to my number but I did not receive any of it.

Then I contacted them via twitter and they said it's successful. I told them that my data or calls weren't working and then they just disappeared. No reply.

It has been 24 hours since I have been trying to contact them. It is such a harassment and this is the worst company I ever came across in terms of customer care. PLEASE DO NOT BUY THEIR SERVICES.

I need a compensation of 1 whole day and my recharge be done immediately.

Dear Sir,
I have tried to generate UPC code so that I can switch from Vodafone Idea to another company, but I am not recieving UPC code. I have sent message multiple times like PORT [protected] to 1900 but still there is not reply from them. If i will not be getting the UPC code so how would I get my number ported to another operator.
TRAI and Govt. Of India please help me in this. As this is a very urgent matter....

I have received this message on 9-May-2021 10:00am from Vodafone
" Hello!
Thank you for choosing to access FUN PORTAL,
You have been charged Rs. 20
Your balance is Rs. 17.01 "

I didn't apply for such a plan. So they can't deduct money from my account without my consent.

Vodafone sms me and say i have accessed FUN portal. my fone is not magic or ghost operated that it click link on its own. when i ask customer care they say they have blocked all requests from my number after i have told them i dont want any service activated on my number. then how can i click a link and balance deduct - expalnation given by customer care is i have given consent- i have clicked. when i am telling i have not clicked any link nor have i have given any consent on any site then what kind of nonsense is this going on. and this is repeating again and again. not the first time on my number. and i see other people also complaint.

so this is 420 criminal case fraud cheating. legal action will have to be taken.

From many days my main balance is deducted for improper access fun club by vodafone. It is not from today. They already deducted for more than 8 times amount of around 150 rupees. If i contacted to customer care they dont answer for my calls. I want my refunded amount.

I want to know status/reply of my request regarding Vodafone Mobile No. [protected] on Nov. 2nd 2020. Pls provide it to my e-Mail : [protected]@rediffmail.com as soon.

K.Moulana
The Vodafone Subscriber.

Subscription of pre embedded games which I am not aware of.

I unable to send message

I haven't even touched this number in ages. I just want it active so I keep it with bare minimum balance. I repeat!! I only use the vodafone number for calls and nothing else. Still I keep getting text messages about random deduction. Like the following message,
Hello!
Thank you for choosing to access FUN PORTAL,
You have been charged Rs. 22
Your balance is Rs. 166.93

You better Stop Vi!

Hello!
Thank you for choosing to access Pre Embedded Games,
You have been charged Rs. 25
I keep getting this type of even though I didn't participate in all this stuff

Sorry to say this. I didn't receive any calls and message due to network issue. Even though I contact customer care, I didn't get any proper response. I don't know why VI have this much poor customer service.

I live in Ultratech cement work sewgram vayor, gujrat pin 370511. There is no internet speed during day time. I cant even get a page to load. It's been same for a month now

I am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

I am being charged Rs 260 every month in my postpaid vodafone bill.

I have contacted them several times but they simply deny saying that they cannot remove these charges.

Its tagged under VAS Google Play Download but I have checked everywhere there has been no such download or subscription. I have never authorised anything like this.

Please help with this fraud done by Vodafone Idea.

I have not subscribed to any games pack, but still i have been charged rs.21 last month i was charged rs. 15 and then rs. 5 for some renewal and previously i was also charged rs.24 i have made complaints but no response please refund me back my money, i am using vodafone from past 8 years this kind of behavious is not expected ... it’s really frustrating i want my money back or i am switching to other phone

I am vodofone costomer in 11 years old my phone is not working last 2 days i complaint to the costomer care 2 time they are saying within 2 hours but not ok

Even though I did not subscribe for any services, I have not subscribed for any value added services and pre embedded games. But amount is getting deducted for pre embedded games without my permission. Rs.25 is deducted from account. Pls stop this. Aslo vodafone customer care dont know about pre embedded games.

This is for the third consecutive month Vi caller tune got activated automatically without my knowledge, even though every time I called customer care and stressed them to cancel all VAS and asked not to repeat this. Everytime they ensured that it won't happen again. In spite of that it is still getting deducted again. Can a company charge money for something that I don't need and without my permission? Is this the kind of service they give to a customer? Is this how they want their customers to feel? Aren't there any authorty to question them? TRAI says to first contact service provider, but they resolve it temporarily and keep on doing this again. Is there no one to stop this kinds of cheap acts by the companies?

I am very sure I didn't click on any of the links that were sent to me through SMS daily. Companies should earn money by giving service that customer needs, not by tricking them and charging for unnecessary things. Who knows how many illiterate people have been charged by these kinds of tricks. They might have kept quiet as they don't know how to talk. Companies should have some ethics and service in mind. We don't earn money easily like this to allow them to take it away just like that. This may be small amount but consider the scale in which this is done. How will the regulatory authority know this if we keep queit thinking it is a small amount.

I have no other option than to port to another operator and raise a complaint, if this repeats next month.