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Vodafone India Complaints & Reviews

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Updated: Mar 23, 2026

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Address: Pune, Maharashtra

I have been charged Rs.99 two times ( Bill Dtd. 05/01/2015) within a day for god knows what website. I talked with customer care and they replied that I have been charged for some download but the point is I have not downloaded any such thing to pay for. Right now they are saying that they are not in a position to provide details of the web pages browsed and content downloaded. This is such a ridiculous way of charging us for something that we have not used. Interaction number - [protected] & Mobile Number - [protected].

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A

amaity9

from Hyderabad, Telangana

Jan 29, 2015

Yes same thing happened with me also. For the current month, i am seeing in my bill, there is an added section "Downloads" for which Rs. 198 has been deducted. This is not included in my data pack usage.

When i called Customer Care, they told me I have clicked on ndtv value pack link and content downloaded two times 30th Dec and 9th Jan for which Rs 99 has been deducted each time.

I really have no idea what is this ndtv value pack. Neither i have heard of it nor i have clicked any malicious link. How can it be deducted twice ??

And i guess this happened with you also and i just googled and found that many consumers are facing this same ndtv value pack hoax of Vodafone.

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Address: Kolkata, West Bengal

Hello All, This is not the 1st complaint I making against Vodafone on this issue, since I have seen multiple complaints made by different customer of Vodafone on the same issue in different consumer forum I have been charged on downloading 5 Internet pack which I never subscribed. They cannot show SMS that I have sent to subscribe such internet pack. As per the Customer Care Executive it was 3rd party application, and I need to talk to them. If so then they 3rd party should ask me to pay through my bank A/c or Credit but they cannot charge it from my telecom bill. I believe there are some join ventures between these 3rd party companies and Vodafone. And both of them are making money by doing these FORCE ACTIVATIONS. . If Vodafone doesn't resolve this issue in next 7 days, I will switch over to AIRTEL through MNP. I was Airtel customer for 7-8 yrs before I moved to Kolkata, and I never ever faced these kind of issues in these years. Following are the 3rpacks activated in my cell phone. 1) Hello1_tvallsouth - Rs 49/- 2) d2c_mazaa_49 - Rs 49/- 3) d2c_myDala_99 - Rs 99 4) d2c_ndtv_valuepack_9 - Rs 99/- 5) d2c_mazaa_49 - Rs 99/- Regards Debasish [protected]

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Address: New Delhi, Delhi

I am a Vodafone postpaid user.I switched to Vodafone postpaid three months back. During the first month ie. November only they charged me an unnecessary and unethical download charge for wapvilla_ppd which they claim to be from a chargeable site.Now this time again they charged an amount of Rs.30. This is how ridiculous. Vodafone is making money fraudulently.My download details for which it charged me are as follows : 32/10/14-00:13:59 wapvilla_ppd Rs.49 22/12/14-00:34:08 hello1_tvallsouth_ Rs.30 I want my money back. My mobile Number is +91 [protected]

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Address: Hyderabad, Andhra Pradesh

Dear Sir/Madam, I want to register complain against Vodafone AP regions post-paid extra bill charges for my mobile no [protected]. In every month bill cycle I am getting 99 Rs. Extra charged for downloading. As per their bill cycle I am already paying for 3G/2G data plan but although they are charging 99 Rs with different explanation every time I have tried to contact them through customer care, mail and Vodafone store. But none of them is explaining it properly and telling me that you have to pay this bill.First time they have charged by 99 rs for short format download!!( They also don't know what's that). next month they are charging with another 99rs for other scheme.Recenty they have applied 99 Rs downloading charge in my January month bill generated on 26th January. please take action on them. Yours faithful, Dhaivat Vyas +91-[protected] d.k.vyas15.[protected]@gmail.com

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Dhaivat Vyas

from Hyderabad, Telangana

Jan 28, 2015

please take action on this..

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My balance of rupees 99 has been deducted 2 times on 19.01.2015 and on 27.01.2015. I talked to Custmer Care, they assured me of refund of deducted balance within 24 hhours but till now nothing has been sort out. I asked them for comlain/reference no but i didn't get any said no.

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Address: Thanjavur, Tamil Nadu

Sir, My 99Rs talktime balance has been deducted without any reason from my mob no -[protected]. When i complaint to 198 and they are not giving justified reason and i am very much disappointed with vodafone service.please refund my balance as soon as possible.thanks.

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Feb 03, 2015

Updated by amitnagri826 But I have not accessed any site for which my balance is deducted. It is totally unjusted action by vodafone service. Please reund balance as soon u as possible.

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I have about ₹160 . company detect ₹99. when I call to coistomer care they told me to back my dectecting money within 24 hours but I not received .next day again I call first they pick up and cut the call, they again told me same but I have not money till now

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Address: Gurgaon, Haryana

Dear Sir, It may concerned to you that my prepaid number [protected] has stolen by thief today i.e.28/01/2015 in a crowded bus in Gurgaon.The SIM is registered on my wife Name Amita (Voter id) Address D849/B sangam vihar Delhi. So i am requesting to you that pz close or deactivate my number ASAP. Thanks RadhayShayam +91-[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh

I am one from the list o[censored]nfortunate customer of Vodafone. My mobile no is [protected] Relationship no. 5.28722.00.00.100727. Coming to the issue I received my vodafone bill and a part of the bill stats that I have subscribed for the service d2c_ndtv_valuepk_9 and got charged for Rs 99. I have few queries regarding the same: 1) When did I subscribed for the service. 2) From which website/forum I subscribed for the service. 3) Did I confirmed that I requested to subscribe for the service, If yes Why didn't vodafone send me any confirmation message as this service is provided by Vodafone only. As I called your customer care executive for the same problem and the way I got response I just do not want to get into that. If you go through google and search for d2c_ndtv_valuepk_9, its a shame that the whole page comes up with the customers complains against Vodafone in various ConsumerForum. Which itself stats that how much vodafone care about its Brand value. I just want to get this subscription removed from the plan. And secondly give me the above requested details and resolve this problem as I did not subscribe for this service.

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Address: Chennai, Tamil Nadu

I have been charged Rs.99 two times (today - 28/01/2015) within a day for god knows what website. I talked with customer care and they replied that I have been charged for some download but the point is I have not downloaded any such thing to pay for. This is such a ridiculous way of charging us for something that we have not used. Vodafone services should improve their securities so that we are not charged for such things. I do a recharge of about Rs.500 every month with Rs.200 3g net booster still there is no kind of good response from the company side. This is for vodafone company that if I am not refunded with the full amount I will make sure to port out of your company or buy a new sim of some other company. Make sure that you respond to me soon. I am not being rude but it's just that I am not willing to pay for some popup virus or website or whatsoever. Thank You

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Address: Gurgaon, Haryana

Hi, I am Rakesh Kumar, using number [protected]. Its regarding wrong vodafone plan information shared with me to port my number in vodafone. Earlier, i was using aircel networks and i was very much satisfied with services provided by Aircel. On 6th Jan-2015, Gurgaon, i got call from Veracity Connect (Vodafone distributor), to port my number into Vodafone networks and they said, Vodafone is offering Rs 199/- plan in which i will get 900 mins free STD/Local, 300 messages, 512 MB 3G data and after that 2G unlimites, one vodafone local number for which i can make free unlimited calls. And for that, they have charged me Rs 250/- with recipt number 5315 and said this amount will get adjusted in my first bill. After few days, i had words with vodafone customercare, and they confirmed they dont have such plans. Then i requested to them, please do not port my number into vodafone. They said OK, they will not pass the request to my previous service provider to port my number. And on 17-Jan-15, i visited to nearby vodafone store and requested them, not to port my number. They raise the concern to their team and advised them not to port my number into Vodafone. I have also raised the same concern to Delhi Nodal team, they came up with reply that, Please consider this as an exception and they will not be able to help me. And finally, my number got port in vodafone. And now, there is no Rs 199/- plan and other benefits which are confirmed to me. And they are not ready to adjust/refund my money. Its very shameful for such a big organisation to ditch their customers just to increase the sale of vodafone connections.

Jan 28, 2015

Updated by Rvinayak Hi, I am Rakesh Kumar, using number [protected]. Its regarding wrong vodafone plan information shared with me to port my number in vodafone. Earlier, i was using aircel networks and i was very much satisfied with services provided by Aircel. On 6th Jan-2015, Gurgaon, i got call from Veracity Connect (Vodafone distributor), to port my number into Vodafone networks and they said, Vodafone is offering Rs 199/- plan in which i will get 900 mins free STD/Local, 300 messages, 512 MB 3G data and after that 2G unlimites, one vodafone local number for which i can make free unlimited calls. And for that, they have charged me Rs 250/- with recipt number 5315 and said this amount will get adjusted in my first bill. After few days, i had words with vodafone customercare, and they confirmed they dont have such plans. Then i requested to them, please do not port my number into vodafone. They said OK, they will not pass the request to my previous service provider to port my number. And on 17-Jan-15, i visited to nearby vodafone store and requested them, not to port my number. They raise the concern to their team and advised them not to port my number into Vodafone. I have also raised the same concern to Delhi Nodal team, they came up with reply that, Please consider this as an exception and they will not be able to help me. And finally, my number got port in vodafone. And now, there is no Rs 199/- plan and other benefits which are confirmed to me. And they are not ready to adjust/refund my money. Its very shameful for such a big organisation to ditch their customers just to increase the sale of vodafone connections.

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M

mragansh

Mar 10, 2015

Veracity connect, vendour of vodafone, who convert prepaid to post paid
number, they took 250/- on dated 18-1-15, from malviya nagar, they took
my photo id and address id proof including one passport size photo
person name was naved. they told within 36hours number will be active,
after one day guy called and said your verification is been cancelled,
and said payment will be refunded by cheque itself. it took one month no
cheque not a single call has been arrived when i called, guy name
gitesh said refund will be conduct by vodafone store not by us. his
manager name he told javed. Till now no solid assurance is been given
for the payment of 250/- . So i am raising a complaint so that these
fraud can turn agianst jail. and it can be stop also vodafone should
take into consideration as i mailed them also many time but action has
been taken.
Veracity Connect - A-22 2nd floor, Maya puri, Phas-2, New Delhi 110064

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Address: Gautam Buddh Nagar, Uttar Pradesh

I am one from the list o[censored]nfortunate customer of Vodafone. My mobile no is [protected] Relationship no. 5.28722.00.00.100727. Coming to the issue I received my vodafone bill and a part of the bill stats that I have subscribed for the service d2c_ndtv_valuepk_9 and got charged for Rs 99. I have few queries regarding the same: 1) When did I subscribed for the service. 2) From which website/forum I subscribed for the service. 3) Did I confirmed that I requested to subscribe for the service, If yes Why didn't vodafone send me any confirmation message as this service is provided by Vodafone only. As I called your customer care executive for the same problem and the way I got response I just do not want to get into that. I have been told to write this email to this email address if I have to get any sort of details. If you go through google and search for d2c_ndtv_valuepk_9, its a shame that the whole page comes up with the customers complains against Vodafone in various ConsumerForum. Which itself stats that how much vodafone care about its Brand value. I just want to get this subscription removed from the plan. And secondly give me the above requested details and resolve this problem as I did not subscribe for this service.

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Address: New Delhi, Delhi

sir/madam i am a vodafone postpaid customer since 15 days before my no is [protected] but it has not been activated i make complaints around 6 to 7 times at your 198 customer helpline no bt i could not get solution from here every time your erxecutive told me that your verification will be done with in 24 hrs after that your no will be activated but i am waiting for that 24 hrs from 15 days. so please help me in this regard and activate...

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sir/madam i am a vodafone postpaid customer since 15 days before my no is [protected] but it has not been activated i make complaints around 6 to 7 times at your 198 customer helpline no bt i could not get solution from here every time your erxecutive told me that your verification will be done with in 24 hrs after that your no will be activated but i am waiting for that 24 hrs from 15 days. so please help me in this regard and activate my number as soon as possible.

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Address: Pune, Maharashtra

The company had updated the wrong email id in their database due to which I never got the soft copy or the hard copy ever delivered to any of my addresses. It's after the due date I get a call from the Customer service that your due date is over please pay the bill. This has happened two consecutive months, i.e in the month of December 14 my due date was 27th Dec 2014, and they inform me through call in the second week of Jan that my outstanding amount was on 27th Dec. Now, How am I supposed to know the details without getting any soft copy or the hard copy. The least I can expect from the company is at least a reminder call before due date or an SMS which the company failed to do so. This was repeated again in the month of Jan 15. In spite of telling them and sending an SMS for change in email address it was repeated again. I got call after the due date with a fine. For no fault of mine I refuse to pay the fine levied upon me. It is absolute carelessness on part of the company, I need a compensation of the fine charged on me. Bill Levied on [protected]

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Address: Jalandhar, Punjab

My number had been ported from postpaid to prepaid. Firstly, it took one week to change to prepaid during which my number was deactivated for 2 days without any explanatiion and after the process my number had been deactivated thrice now even after submitting to the company all the required documentation. Every time I go to the vodafone office to get the issue sorted out, all they ask, is to wait for sometime but no solution provided as yet....

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Address: Chennai, Tamil Nadu

Vodafone is doing fraud month after month. This is the 4th continuous month the Vodafone has charged me with RS 49 for the package “d2c_mgossip_pack49″, similar different type of Downloading charges . This is fraud on part of Vodafone. I have never authorized Vodafone . The customer care executive isn't responding properly, simply they said as you have downloaded the app. I'm explaining clearly that normally my bill used to be 350 to 400 max but last 4 month It seems porting out like 800 to 1300 due to downloading app cost around 200 to 500 alone . if this issue isn't resolved this month, then I'm going to switch my network & update in my all social media, so people can be aware of number one fraud company as Vodaphone.

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Jan 29, 2015

Updated by Srinivas Bhatt Still no response from vodafone.

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Address: Mumbai City, Maharashtra

This mail regarding my complaints against Vodafone. I am Mr. Sachin from Mumbai. My Mob. No. [protected], I am using your service since from I start using my Mobile last 2 to 3 years... One by one all numbers are converted in to billing to prepaid / converted to other service providers... but I observed that Vodafone has no courtesy to listen our issues and no business mind about WHY CUSTOMERS CONVERTED FROM BILLING TO OTHER SERVICES. If you saw my billing of last two years, you will know my Billing amount. You converted all my plan without any intimation and charge me whatever you want. I also complaining in Grahak Seva for the same.. Hope you may survive in this competitive world... Sincerely but not yours, Mr. Sachin [protected]

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Address: Bangalore, Karnataka

Hi Team, I am not sure if this is the right platform to raise this issue. However, Vodafone is still fooling people in INDIA. I am from Bangalore and use their 3G plan. Note: Vodafone does not have 3G services in India but they borrow it from Airtel (As far as I know). Now 99% places Vodafone 3G does not work and secondly, you need to go into Roaming to avail this 3G services. Speed is worst not in 3G but also in 2G plans. One more important thing, Vodafone has a fake service which installs NDTV/downloader apps etc without confirming with you. If you check your monthly bill, you will sure find these charges. (Check online you will thousand of customers who are facing such issues). I do not will this complain would impact anyone but I feel someone should take an action against these cheaters. Regards, Tarun

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Address: Chennai, Tamil Nadu

Dear Concern My Name is shanmugam S.I am using vodafone post paid connection([protected]) from FEB 2014- Till date and this last 10 months I am having a problem in ISD SMS charges on every month bills and your information I am not using any ISD SMS and they charge for local tamilnadu airtel no for regarding I gave lot of complaints and they done wavier for three months and wavier also i am got partial only .Now my last month bill i have a Rs683 for Isd SMS charges again i gave a complaint through your RM Miss Pushpa Valli she told me Once clear the problem call me back but still I am not receiving any call for solutation before that i had call barring and network suspended in many times .Now also from yesterday my Network was in suspended .If i call vodafone call center peoples they not give proper response .I don't now what i have to do please help me

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