Vodafone India Complaints & Reviews

I had recharged my number[protected] with the Rs.27/- (ISD pack) on November 16, 2020, to reduce my call rates to the United State of America to Rs.1.5/min.

I made multiple calls to the USA on 16/11/2020 and 11/12/2020 but I got charged Rs.8/min instead of Rs.1.5/min. I called +[protected] on 11/12/2020, here +1 is the country code. I tried to raise a complaint regarding the same by calling customer care on 199 number, the call was received by Komal Kalbhor(Senior consultant) and then transferred to Pankaj Garad (Team Lead). They gave me the reason that this call rate is applicable only to the number starting with 64, I think which is not a valid reason. As mentioned in screenshot @ is the HTML code which is showing in your application by mistake.

Request you to please help me with the refund of the extra amount charged.

Every few days I receive a message saying that ' Hello! Your 6T Seconds Videos Fortnightly subscription is renewed @Rs 21.00 /- valid for 1Week. To unsubscribe, SMS STOP to 155223." I have not signed up for this service nor have I heard of it. Yet the balance is getting deducted automatically. I have messaged "STOP" multiple times to the given number yet the service is not discontinued. I want this service to stop immediately.

I ported from Airtel to Vodafone Idea in the month of September 2020 thinking they are better service providers. From last 4 weeks there is constant network outage, unable to make calls, receive calls, no internet data, especially on weekends Saturday and Sunday. I depend a lot on data for my work and business and over the last 4 weeks it's been a nightmare and frustrating experience with Vodafone Idea. Please Note: This is not an individual concern, three of my family members (Brother, Wife and Uncle use VI), my gym mates use Vodafone Idea, My business associates use VI, everyone is experiencing the same issue. There are times when the VI network has put me in desperate situations and embarrassing moments with business associates. I've lost a lot on my business communications because of the VI horrific network. My son uses data from VI and his online classes have been disturbed from the last week because of this dreadful VI network.

I wrote couple of complaints to the VI customer care and they very smartly replied making it look like it is my individual concern.

I have decided to port out to Jio or Airtel, however, I wanted to escalate this issue to people outside my network so someone from the relevant authority will take necessary action.

My Primary phone number is not working for last 25 days. Earlier I was struggling with Airtel as there were not able to find the root cause, some amount was pending and as per new Govt clause, if any due is pending for more than 90 days then number will port back to parent provider which I got to know from Vodafone outlet itself as they are currently sitting on my issue without any notification to customer for the root cause.

I have visited three times and it's been 10 days and the SIM issue is still not resolved.

Voda team have confirmed that my number is with Vodafone and now no dues pending, however, they don't have any end date to resolve the issue.

This is my primary number and facing lots of issues. My interview calls, payments and all are getting delated.

This is not at all acceptable service from a big service provider. With the join hand of Voda and Idea we as a customer expect early resolution and customer satisfaction, and here I am very disappointed.

In this pandemic situation we all are aware the criticality and difficulty to interact with each other and on top of it this SIM issue.

Please have a look and do the needful.

Thanks
Puneet Batra

I received a message from Vodafone idea saying
"Hello!
Thank you for using FUN PORTAL,
You have been charged Rs. 22
Your balance is Rs. 31.56 " at 6:59 pm
I had not been using my phone or any services. The customer care is not reachable despite various attempts.

I did not click on any link but got charged with 22rs. This is not the first time they have charged unfairly. Please take necessary action and refund my money.
I have deactivated it but my money is still gone. I request to repay the money you took my fraud means.

I hope the necessary action will be taken soon.

Hi, I have a negative balance of -233.79 and don't know how to resolve it. My number is [protected]

I'm not able to send sms to 1900 from Vodafone sim.
It shows massage sending failed. I have enough balance top-up & validity both. But it's still not working.

I was wrongly informed for upgarding my basic plan to Rs 499 on my mobile number [protected], as I was in need o[censored]sing mobile data for a period of 7 days. it is noteworthy to mention here that I was not informed about the fact that my basic plan will never be activated again and I will have to continue next plan for lifetime. This is wrong and I will be loosing my money for lifetime .
I have used this number for almost 10 years and I don't want to change this number.

I request to kindly ask VI store or vodafone idea service provider to retain my basic plan of Rs 149 (corporate Plan) as early as possible.

Regards

Ramdas V Kawdekar
[protected]

Rs. 49 deducted from my vodafone prepaid . Sms received it is for using mydala powered deal. I never use mydala powered deal. Infact I am unaware of this mydala powered deal until i received sms of amount deducted.. No otp, no any verification how could they deduct money without my consent...

Being employee of Indian Bank, Vodafone has corporate tie-up for post paid connection (Postpaid 4 business-Essential plan). Accordingly one of your agent/marketing staff Mr. Koushik Adhikary (contact no [protected]) approached to our branch for converting connection on 16 Oct 2020. With a promise, he had given post paid sim. But on 01 Nov 2020 we received bill for post paid plan of 399/-.
While query with him, he expressed that it is a mistake from corporate office & will be rectified. Again on 01 Dec 2020 we received bill of 399/- & same excuse on query. on date he has advised to exit/port from Vodafone as rectification is not possible.It's a service what your staff is offering for.
Kindly let us know, is it possible to convert the existing plan or we should port to other service provider. our number are [protected], [protected], [protected], [protected], [protected]
This also has the reference of Docket 3-[protected]

My Vodafone number [protected] Open the number owner name Dilharan bareth

Vodafone is taking my money by saying my dala powered something, this issue have been raised my times in the site but still they are doing it .
This is a fraud and even vodafone such a big company is doing using it .
I want my money back .

Vodafone Idea VI, they are theft money from account balance in midnight after 12 am because there customer support closed till early morning 8 AM.

I am not being allowed to switch from postpaid to prepaid on one pretext or the other. I have visited vodafone store which is 90 kms apart and was told to come back after 5 days as their system was down when i insisted they suggested me to port out, also the call quality is pathetic, call droping very frequent, data coverage is very poor.my postpaid number is [protected]. i cannot change my number since it is linked to various utility services. vodafone is harassing its customer and holding them to ransom

For the last one year, Vodafone has been harassing me about paying a postpaid bill every month when I have requested multiple times for closure of account. The sim is not in use, the person is not in the country for the last 1 year+ and yet, they don't do anything to close the account but harass us to make the payment every single month and threaten to press charges. When we ask them to cancel, they simply ask us to make the payment and send an email which we do every month.

My Postpaid Service is Suddenly Withdrawn...

I have 2 numbers with a corporate discount. The plan was 399 and had corporate discount of 150 with final bill of 294.

The plan for one of my numbers has changed to 499 without me requesting it and now i am told it cannot be reverted back because no such plan exists. Meanwhile my other phone continues to get the earlier discount,

Calls to customer care (4 in total) with average call times of more than 30 mins... have only got one response -i will highlight your number so that you receive a call back - first within 2 hours and then within 24 hours. Haven't received any call so far. As i write this complaint, I have been on hold for more than 10 mins with a promise that a senior will connect with me.

Guess it's an intimation to move to another company as Vodafone does not care about its customers.

I am unable to send port message to 1900 even though i am having balance in my phone.

Hello,

My name is Ankush,
No. +91 [protected]

The issue in this Number: [protected]

I have an iPhone 5s. in which only 1 Vodafone SIM is not working.. all other SIM is working even I tried to use my another Vodafone SIM which is working fine.

I tried to change the SIM replacement also not working.

SIM which is not working on the iPhone 5s that is working in another device...
I have also attached the Image...

This is quite strange.. for me.

Kindly do the needful for this...

With Regards,
Ankush

I have been charged Rs22 for Vodafone FUN Portal on December 9, 2020.
I have never subscribed for this service and Vodafone Idea have deducted this amount from my account without any prior notification.

I would like to receive this amount back and ideally, I would like to avoid these situations in the future. This is not the first time that Vodafone has been charging for random services without consent.