Vogo — Issue with vogo bikes booking ID : NG2RMM2

Dear Team,

I had faced too many issue with vogo today i booked a 14 pack from vogo on[protected] and brought bike to home on same day at 04:30 PM but it has breaks issue. i registered complaint on this issue vogo team said to go for exchange i don't see any vehicles available to exchange on same day.
next day i started to office in the middle fuel was over and i towed it to nearest petrol bunk a 1 KM and filled 3.12 ltrs fuel with 320 rs and started my raid to office near bellandur, devarabesanhalli suddenly bike got stopped and not responding to start even with kick start also, so i asked vogo team to send some serivce guy to check they said its not possible leave the bike at nearest safe place and go to vogo station for exchange bike same i did and vent to kormangala vogo station and took another bike and brought it to my office after finishing my office me and my friend started to lunch some were near JP nagar, as i see back wheel air is too low i went to nearest tyre shop to check and that shop verified and said their 3 leaks from punchers already fixed earlier i asked him to fix them and informed vogo team on this they simply said since it was long duration booking they not accepting claim of that puncher fix amount of 200 rs then i started for lunch and finished my lunch at JP nagar came to indian oil petrol bunk near silk board on the was to my house mahadepura and filled 5 ltrs fuel in that bike as i think it wont get any more issue. but after crossing silkboard near hsr layout junction i got again puncher then i went towed it to nearest puncher shop and verified that their was a another two punchers since the tyre was not good that shop guy suggested that it was tyre fault it need to replace,
then i immediately got to vogo support on this issue they said no we cant send a service guy for tyre replacement and i need to go for exchange only, then i decided to make puncher fix and try ti reach home first but after fixing this puncher also i got another puncher on same tyre.

so totally 3 times i faced issue puncher and 2 times with fuel and technical issue on scooter

i called vogo customer support they simple said to go for exchange

hear i lost of total 350 rs for puncher and lot of time with towing vehicle and due to this i was delayed to office and fuel bills of 320 + 439, cab cost of 220 rs to office in morning

i asked them to refund my puncher amount and cancel my booking so that i go with CAB or bus every day but they denies to my request and said if i go for cancellation penalty charger of 500 will be charger for ride cancel, even i asked them to send some service guy to fix a tyre replacement for the same bike a filled fuel.

VOGO team denied my request.

so i faced issue VOGO severely and vogo team not even concern about my issue, they used me a puncher fix gut for their bikes fuel filling guy for their bikes.

i need total refund of my expenses and cancel my booking without penalty charges for ride cancel

thanks
rajashekhar betha
[protected]