Volercars — refund not received yet

[email protected]

from Delhi, Delhi

Address:

New Delhi, Delhi, 110007

I have booked a car from voler cars on august 1st from chandigarh to be picked by at 9.30 pm. After making the payment, they have called me atleast 10 times to upload the documents as i had netwrk issues so i uploaded the documents finally nd then they called me to inform that they couldnt verify the documents and cancelled my booking stating that i will receive the refund in next 10-15 day excluding sundays. Its 23 rd today and i havent got anything yet. I have been contacting them since 1st of august regarding the refund status all they have to say is, it is under process nd will be dne within 10-15 days. They do not even reply to the emails for 2-3 days. When they reply all they ask you to be patient and advise you that refund will be processed in 10-15 days. I dont understand on what basis they have kept my money for so long without providing any service at all. Such a fraud company. I need my refund no matter what. I wont let you fraud keep it. I had to spend that night in hotel just because these cheaters have cancelled my reservation and spent extra bucks there. I will claim for that also for sure. I have got all the proof with me. My email address is [protected]@gmail.com if any further information required

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Aug 23, 2018

Updated by [email protected] Have you guys notified voler so far about the complaint?? /// I called them today and they said the same thing what i read in some of the other complaint that due to a technical error they can not transfer the funds. I asked the representative named Kirti to transfer to call to one of the superior she put me on hold fr a while and came back with a very obvious reply that supervisor is not available. I told her i will wait she replied no supervisor is available today and will come tomorrow. I asked to transfer the call to the manager, she said the same thing that manager will be coming tomorrow. As per her none of the senior is available in the office. This is the kind of company it is. A COMPLETE FRAUD.