Volkswagen India Complaints & Reviews

Dear team,

Ref to subject mentioned above, it is very sad to have experience with the service issue of volkswagen, which made my day (Yesterday 27/11/2019) panic and frustrated throughout.

My only concern is that are we being made fool by procuring cars from you. At the time of you people are so polite and humble that no one can imagine that post sell if we call you for servicing even after the paid one you respond like inhuman arrogant behavior. My question to entire vw team is why.???

Why you service person/ advisor mr n k singh mobile no [protected] scrolleded me just asking whether is servicing is possible today (Yesterday) or not. Even after last week i called him up for a paid servicing, he replied service center is packed and no available date is vacant till next tuesday.

My dear friend it is your responsibility to make your customer aware the process of booking/ blocking for service..,
How can we come to know that what docs are required to block the paid service..

We are surrounded in such worst situation that there is second servicing centre of vw in patna where we can go and get our work done.

Hope your understand the situation and you will take an immediate step to resolve the concern..

I have the audio record of you service adviser the way of communication vw customers...

Problem is still persist pls suggest how to get my car serviced any other place that vm didarganj showroom...

We customer do not expect such behavior from vw and his team or his channel partners.

My car details are :

Reg no - br01dm8953
Owner name - shashi kumar nishad
Registration date jan/2018
Model polo highline

My car regularly no tn 01 aq 5747 vento diesel high line 2011 nov model run 84000 km. I had given the vehicle for suspension overall and engine trouble with sundaram motors chennai. The suspension was done but they said the one of the injectors failed and had to be replaced which was done. But the vehicle failed again on the highway with same problem. The engine management light burning. This looks like hit and miss sort of service. I am vexed and would like a solution for this problem

I am owning jetta 2010 model and have been regularly maintaining my car to ensure it runs longer without any problem. This car has run 1, 42, 000 kms and now abs module has stopped working. German cars are supposed to be long running car and this is not wear and tear part.

My intention to purchase vw jetta was to have it as a long term car without major breakage and i am really surprised seeing abs module failing. My family...

Very poor service.
I had issue with my ameo diesel and showroom took the car with help of pickup and since it happened in b/w first 2 year the didn't charge for that but also they were not at all succeed to solve the issue, they just did some adjustments to make the car run soon now after 2 -4 month same issue occurs but they are not able to give any satisfying reply. And telling the warranty is only for 2 year but the question is...

I a v francis bought a new wv polo from phoenixcars thrissur on 2nd nov 2019. On nov.9 th right hand side bottom grill of the car fell off during driving, i noticed only after i came home. I believe it may be a manufacturing defect or some problem of fixing the grill. When i contacted the dealer they refused to accept it. Frist thing they are not having the spare with them. They said they will oder the part if i am prepared to pay rs4000/
I want you to look into this problem if it is due to some mistake from your side please take necessary steps
A v francis
Rchie712gmail.com
P. S i am forwarding a photo to your customer care number

Sir/madam,
I purchased volkswagen polo from evm passanger cars india pvt ltd, cheranelloor, edappally varappuzha road, kerala of about 2 years back and i had run only 17146 kms.
first the problem started before 11 july 2019 where i experienced a vibration when i apply my break and i gave the car to evm vw service centre in cheranallor, kerala and they told the abs sensor is damaged and i was charged rs.3631/- for replacement.
Then before nov 2, 2019 the next sensor was damaged and i was told to replace it again and it cost around rs.4911.56/-
Then after one week the abs sensor again show the light and i am attaching the photo for your reference
i purchased this car because of your reputation even though i got a lot of offers from ford, fiat, maruti etc and all and i have referred a lot of customers to you. Now i am cheated. If this is the way i need to keep a fixed amount every month to repair each parts get damaged for my polo. I saw a lot of customers complaining the same problem for polo and this will cause your customer retention.
So i request you to waive the amount remitted my me and clear the sensor problem as it is your duty to make customer satisfied
Chandradev k s
Kaithavalappil house
Cherai p o
Phone number : [protected]
Pin : 683514

I am a bit worried and sad as well in the way the service center of EVM volkswagen kochi cherannalloor, has handled the service of my Polo KL 41P 2806 sent for service on 01/11/2019.

While driving at normal speeds, but when the brakes are applied, the steering wheel will vibrate and losing the control.
The issues are not resolved after service and service centre is asking to pay for replacing brake disc.
Issue found couple of months after purchasing the car. It has been completed only 5800km. Issue started from 2000km.

Ref: 1. Invoice number PLD000158 Dated 10.04.2019

from KUN Capital Motors pvt Ltd Chennai

2. Invoice number PID 902283 dated 03.08.2019

from Ramanicam Pvt Ltd Tirunelveli

3. Invoice number P1A1905111 dated 25.09.2019

from Ramani cars Pvt Ltd Madurai

4. Invoice number P1A1901878 from the star cars Pvt Ltd Pondicherry

--------

I have purchased two Volkswagen Vento car from Thiruvananthapuram showroom during the year 2011(Reg no TN 75 7788) and Tirunelveli showroom during the year 2015(Reg no TN-75 T 3294). I have repaired my car with Registration number TN 75 7788 on 09/04/2019 in Chennai at KUN Capital Motors Pvt Ltd for the complaints of injector with a cost of Rs 32389/- After two months on 03.06.2019 the same part and supporting part replaced with same complaint at Ramani Cars Pvt Ltd at Tirunelveli with a cost of Rs 65106/- (Rupees sixty five thousand one hundred and six only). They did not inform and claim the warranty. After two and half months on 28.09.2019 I and my wife was traveling to Chennai a complaint arose due to the injector was not fixed properly which is purely due to the carelessness of work done by Tirunelveli showroom. So my car repaired at Ramani car Pvt Ltd at Madurai with a cost of 34452/- (Rupees Thirty four thousand four hundred and fifty two only). On the way of Chennai nearby Villupuram at Midnight 2 A.M again the car had breakdown for the Fourth time within five and half months. I am aged person of 63 years and along with my wife aged 57 years in that midnight four way road, darkness and without and human being vicinity had suffered a lot in the road because of improper and carelessness work done at your canters at Tirunelveli and Madurai.

Then again after informed Pondicherry the Star service Pvt Ltd through my son, they came and pickup my car again repaired the same complaint with a cost of Rs 36, 317/- (Rupees thirty six thousand three hundred and seventeen only)

I have paid an amount of Rs 1, 68, 264/- (Rupees one lakh and sixty eight thousand two hundred and sixty four only) towards replacement of injector with the supporting parts and suffered a lot of mantle stress and agony due to your carless and improper service at your service station. Hence I want you to refund the amount of Rs 1, 68, 264/- spend me and pay me sufficient compensation for the difficulties faced by me due to your fault.

I am a bit surprised and sad as well in the way the service center of osl exclusive has handled the service of my jetta car wb 06j 6612 sent for service on 17.07.2019.
The car was kept with the service center for a very long time.
The service invoices were made on 17/07/19 and 06/08/19 (Attached) but were mailed to me on 06/09/2019 after much follow up. I initiated the payment on 7.9.2019 as per the invoice, the car was sent on 8.9.2019 with no air conditioning, and i was not informed of the same. Luckily it was the same pick up driver who had come to drop the vehicle and he confirmed that the car was cooling while pick up.
There after the car was kept in the service center with no communication for another 48 days, we had to finally go on vw india website and report post that we received a call and our car was finally delivered on 26.10.2019 in the same condition as was picked up on 8.9.2019.
I finally drove the car yesterday 5.11.2019 for about 50 kms where i found that: the car was overheating with alarm of check coolant.: check fog lamp and check number plate light indication despite changing the bulbs.
I feel the car has not been attended properly by the workshop and they have created more problems instead of solving them.
I am very much concerned the way my car was handled this time by service center this time. I did not receive any call or sms which i normally get from vw customer care regarding the quality of service and my satisfaction.
Request you to kindly ensure that your customers are not harassed this way in future.
Regards
Manish agrawal
[protected]

I left my car vento bearing reg no ka 03 mr 5936 at your show room near mahadevapura, banglore to check up the wiring, while that time i have asked your staff to carry out the repair within rs 20, 000/=. A day before a staff from your s/s called me over mobile to get back my vehicle by clearing the bill of rs 38000/= i said him that the bill is too abnormal, i have already told you to carry out the wiring repairs within rs 20000/=, where as your staff whose mobile no [protected] has messaged me that "sir your vehicle is ready for delivery if your are not responding vehicle is parked idle here per day parking charges applicable"at 14:57 hour, your staff is not cared about my plea, is it is the way to behave with your clients, i will get my vehicle back as soon as you bill as per my plea when i left the vehicle for repair.

Hi,

I am having vw polo ap29cb9050 and recently given servicing and repair in the month of october 2019. The repair has been done for coolant. But team is saying battery dead while just handovering the vehicle. I was in shock and wonder why in a day or two my car battery is dead (It was replaced with new by service center for their mistake). Even they haven't informed me the same while inspection. Surprisingly they informed me after billing.

More over this is the second occurance, previously they done the same mistake while opening the doors and which causes my car battery lost and accepted their mistake and replaced my car battery with new 2018. This is second time they are reporting battery dead after bill payed that too just one year.

Please look into this issue and provide proper justification.

I have also informed the same to respective manager.

I have left my car at service centre.

Service center: vw deccan, uppal ida, hyderabad, telangana, india

Questions:
What was the battery condition while servicing car on the same month?
What was the battery condition, while given for repair in the same month?
What is reason for battery dead in a day?
Why this has been not informed or not included in the remarks or not communicated to me before bill payment?
Why they are handovering my car by starting with extra battery?. Why not infront of me?

Why they are doing all these activities in hide out?

Please ask the respective service center staff and manager.

I cannot put my money like this and they are not bothered about customer concerns.

Please address

Thanks
Sreenivas mallela
±[protected]

Dear volkswagen,

I have been a proud owner of vw polo with the safety, stability, and comfort it had provided during a long or short journey. I have been recommending my family & friends to test drive vw vehicle before they make their decision purely based on my experience with this car and service center till now. But the current encounter with volkswagen service center hitech city hyderabad has disappointed me.

My car was given for body repair work after a stone hit the car & damaged the underbody on 14th oct' 19. The service advisor did the inspection & informed that 4 parts are damaged - oil sump, suspension lower arm, locking system & bumper & this needs to be replaced & they will go for insurance.
They even replaced the fog lamp cover without informing me thinking insurance will pay for this. When insurance did not cover this, they asked me to make the payment. When i refused, the service guy removed the bumper paint amount instead, saying that it is in his hand. I doubted was he charging me wrongly? Considering it was not much amount i ignored & made the remaining payment & asked the service guy to give me the car & all the old parts.
The car was handed over to me in a very bad condition. The old parts were in the back of the workshop so he took me in my car. As soon as the car started, i observed that there was a strong knocking noise coming from the car. The service advisor initially refused to accept this & said this might be coming from the engine. When i cross-questioned, he said this might be coming before as well and i have not observed it. He even said that this will go away after some time. This means that they just wanted me to leave & take my car.
I am driving my car daily and there was no noise at all. After fighting with the service advisor for some time, he said that the noise is due to link-rod wearing out & needs to be replaced which will cost me rs 6000. This they have also found when they were doing a test drive.
I had only 1 question, my car was in perfect condition before how can suddenly 1 part got wear out? When i gave my car to repair there was no noise at all. The job sheet that they gave after the inspection mentions that there is no problem with the car at all & neither i was informed over the phone. This means that during the repair or test drive they did has caused some issue to my car.
After getting frustrated, i finally went with replacing the link-rod. I was promised that the noise is because of that & replacing it would remove solve the problem. I made myself pretty clear that if this does not fix the problem, i am not paying a single penny & i want my car repaired. They even suggested me to get the tires replaced as it might affect my suspension. Since the tires were 5 years old & ran 35k km's, i thought that it's better to get it changed now only.
Link-rod replacement did not remove the noise at all. This means proper diagnose was not done by the service advisor. I spoke with the workshop manager, how come noise is still coming to which he responded that they will check and let me know. What were they doing till now?
Later they again did the detailed inspection & informed me that the steering rack is damaged and noise is coming because of this & it will cost me rs 22000 (Including everything). When i cross-questioned how come steering rack got damaged, they said that this might be due to the impact during the accident.
They informed me that i can rest assured as they will speak with the insurance person & re-open this case and this would be covered under the insurance.
The insurance person rejected this by stating that this should have been informed before closing the case. Now they can't do anything. Service people are trying to push me to speak to insurance to get this covered. They are just trying to escape & hide their mistake by redirecting me to speak with insurance people to bear this cost. The branch manager even said you do not have a warranty & if insurance does not cover this then i have to pay the full amount.
This is clearly the case of volkswagen trying to fool customers & loot money. They know that my car is not under warranty so i need to pay for everything they will say. They are taking advantage of the customer who is believing them and agrees to pay. Is it the customer's mistake to believe whatever they say? I am astonished and shocked to see such unethical practices and exploitation of the customers by such a reputed german brand volkswagen's dealership.

First, it's their job to do the proper inspection after the accident and find out what all parts are damaged which they did not do.

Second, how can they close the insurance case after repair without doing testing & detailed inspection? When they found during the test drive that there was noise how can they suspect that it is because of link-rod without doing a detailed inspection of what all parts were damaged which they later did?

Third, how can they be 100 % sure that link-rod is making the noise? This is clearly a case of negligence.

I will speak to insurance people once, but i do not care whether insurance covers the steering rack or not. I don't even know if the steering rack is really damaged. I reported this as negligence at the service center and advised them to return my car in a condition that i had handed over. That meant to fix the noise. They continuously refuse to take responsibility for their negligence and ask me to cover the damages if insurance refused. I have known of vw fraud cases earlier so i am compelled to think this could be a deliberate attempt to get me to replace my steering rack. If it is because of the accidental impact then it's clearly their mistake as they closed the insurance case without doing a detailed inspection.

I am having the worst experience with vw, fully frustrated by talking with service center guys and its enough. The service guy always takes me out to talk which means they want to hide their mistake from other customers. Now it is volkswagen's responsibility to repair my car as in my opinion the whole fault is of the service center and at last, i want my car in perfect condition in which i gave it.

After watching all the drama this seems that you need to strongly look after all your inspection team and service advisor as they are making some mockery out of all this. This was not at all expected by a global brand like volkswagen. Request you to look into this case on high priority & resolve this at the earliest.

Car details:-

Polo highline 1.2l petrol

Ts 07 ef 0663

Sir,

I have been a proud owner of a vw vento highline petrol mt (Ch01 an 3050) since 2012. The vehicle has been serviced regularly and repaired occasionally. The car has not broken down even once. Till date i was a happy car owner.

The car ac developed a leak and it was admitted on 9 october 2019 to vidyut motors, pune, for defect rectification. However they could not detect the leak and simply refilled the gas and returned the car on 11 october 2019. I paid rs 3561 for the repairs. On 24 october the car ac again stopped cooling.
I sent the car back to vidyut motors for rectification and it has now been returned to me stating that a leak exists in the cooling coil which needs to be replaced.in effect l shall be again paying for repairs which if properly addressed by well trained professional earlier would not have been necessary. I request that needful action be done to ensure quality of repairs and financial propriety of not charging a customer twice for poor repairs.

Regards

Colonel k anil kumar
Indian army

We are absolutely appalled and dissatisfied with services being offered at volkswagen downtown service centre at sewri. It is regarding our vento vehicle.

1. We had first registered the said complaint on 29th aug. The complaint
Was for the car stalling after 5 mins of running and then after 15-20
Mins its restarts. The workshop identified the problem as a thermostat
Housing issue changed the said part for an amount of rs. 13, 000/- and
Returned the car on 3rd sept.

2. The same problem started recurring again after 4-5 days. We informed
The service station about it. Once again we got the car checked at
The service sation but the informed it was find.

3. On the 28th sept we once again took the car t o service sation with
The same complaint. They returned the car after 10 days i. E on 6th
Oct stating that the car had a spark plug problem. It took the
Service station 10 days to detect the spark plug issue
Which is normally a 1 hour job.

4. Thereafter once again on 9th oct, 3 days after the car is back after
Repairs the car stalls after 5 mins of running. After much deliberation
If restarts. The same problem which we have being trying informed
The service station during first our first complaint on 28th august'19.

5. On 10th oct'19 the car stopps after running for 5 mins and stalls
Again and doesnt start. After much cajoling and taking up the matter
Authorities after 5 hours the said service station people agreed to tow
Away the car to their garage from the road.

6. Today after 13 days we are still awaiting the car. There is no proper
Reply as to what is the problem and no proper communication or fedback.

We shall deeply appreciate if some higher ups can look into the matter and undertake the matter into their hand.

Enclosed herewith are the service reports and the bills issued by the company to us. From the same it evident and speaks for the kind of services offered by the company. Absolutely callous and a money making racket.

I purchased vento on 2017 and my registration number is kl 60 l 9377. Last month my car shown abs complaint. On 16.09.19 i visit phoenix kannur showroom where my car purchased. They checked and informed me that there was a electrical problem they need to one day to rectify the same. They informed that they book a slot for my car on next monday (23.09.19). On previous day i just enquire about my car service schedule then they informed me that they didn't booked for service. Then they booked another slot on 28.09.19. On just day before they called me and informed that parts was not came. They changed my service to 07.10 19. On 5th they called and informed that 07.10.19 is a public holiday service is not possible. Then they booked another slot on 21.10.19. On 19.10.19 they called and informed me that their software updation is going that will not service any vehicle till 28.10.19.

Vw recommend pirelly tyres, why???
4 months back i changed all my tyre to pirelli based on vw's recommendation.
My tyre got busted during a long travel. It was not in a repairable condition.
Went to vw for changing it as its in unconditional warrenty.

After long argument with them, i had to pay 20% for the cost of it.

Not sure why i payed this money. Even vw guys also not able to explain. If they talking 20% for wear, then i dont think there is a 20% wear on it.

I have been hearing many cases of pirelli tyre like this. I think this tyre is not suitable for indian road.

Please go rather with mrf tyres which is costing only 3200rs. Where as pirelli cost you 6200rs.

Just a question to vw, for what basis are you suggesting this tyre to vw after sales if you are not putting this tyre for a new car.

We had purchased volkswagen polo in july 2016 and car registration no. Is mh 14 fm 9938. We took loan from sbi to buy a car. We got the rc from volkswagen without hypothecation. To comply banks audit we had to submit the original rc to volkswagen, nerul. Since jan 2017, i have been following up with them for updated rc but no response from them. I have visited rto also but it seems they have not even submitted the rc to rto for updation. Now my loan is also closed.
Please resolve this on priority. Provide me the original rc
Mobile no. [protected]

We had purchased volkswagen polo in july 2016 and car registration no. Is mh 14 fm 9938. We took loan from sbi to buy a car. We got the rc from volkswagen without hypothecation. To comply banks audit we had to submit the original rc to volkswagen, nerul. Since jan 2017, i have been following up with them for updated rc but response from them. I have visited rto also but it seems they have not even submitted the rc to rto for updation. Now my loan is also closed.
Please resolve this on priority. Provide me the original rc
Mobile no. [protected]

Hi,
Even after several complaints to VW (Ref no. CCR192154: Volkswagen Customer Care ) no response from VW team.
I was travelling to Trivandum from Ernakulam in my VW Vento (KL-29-G-3919). The fuel injector warning swas soon on and I was forced to stop in the Highway during midnight. This is for the third time the same issue is popping up.

Shibu B S

I hv put my car for service at nerul service station the response is very slow. It is 2 days now the car is at service station.9th oct the car is given for service just 1 year old car and they say the battery is leaking, during inspection last week at another service station in pune - vidyot motors there was no leak detected in the battery. I do not understand this policy of battery renewal or it is just fooling with us