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Volkswagen India Complaints & Reviews

3.1
Updated: Sep 23, 2025
Complaints 2198
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A
Amin chowhan
from Pune, Maharashtra
Mar 10, 2023
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Address: Pune

Dear Sir,
I am Amin Chowhan I have your Volkswagen Taigun car. I send my car on 6th March 2023 for servicing at B U Bhandari service center at Shivaji Nagar, Pune, Maharashtra.
In service center they told me that the car high pressure part is damage and they have to replace it. But the part is not currently available with them. They told to wait till 22nd March 2023. But I can not hold so long time. Because it is very inconvenient for me to travel without my car.
So please do check in this matter and solve my problem.
Thanks.
Volkswagen India customer support has been notified about the posted complaint.
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    H
    Mar 2, 2023
    Mar 28, 2023
    This thread was updated on Mar 28, 2023
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    To day it is almost three months and after so many times reminding your customer care my complaint No. CCR10636845 for non existence of Auto Fold ORVM in my above mentioned car purchased from your Dealer M/s. Volkswagen Ahmedabad wide their bill no. AHDN/223/0710 dt. 30/11/2022 is still unresolved.(MEXA22CW9NT016978)
    An important and most desirable feature in today's time, is eliminated without any reason and without informing the customer at the time of finalising the sale deal, inspite of it's very existence in your three consecutive product brochures, Octo. 2021, May 2022 and recently issued in Dec. 2022 it is prominently shown as a standard feature. WHY IT IS NOT THERE IN MY CAR?
    I would request you to please look in to the matter and arranger to get it fixed in my Taigun as soon as possible.
    Thanks.
    Harish Thakkar.
    ([protected])
    Volkswagen India customer support has been notified about the posted complaint.
    Writing so many mails to Volkswagen India customer care and their Dealer Partner M/s. Automark Motors Ahmedabad. and approaching the company through this portal, but nothing has bee done to resolve my complain No. CCR10636845 dated 7th Dec. 2022. It seems that Vokswagen does not care for their customers they are only concern to sale the vehicle and nothing else. This is a clear incidence of cheating. Charging full price and not providing an important Feature like Electrically folding door Mirror and ORVM folding Function. Please look in to the matter and provide the above feature. Cheating the customer will lead you no where.
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      S
      SINIPRIYA APPU
      Feb 23, 2023
      Mar 4, 2023
      This thread was updated on Mar 4, 2023
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      Address: 54/1, Mettupalayam Road, Kavundampalayam, Coimbatore – 641 030.

      I'm using Vento since 2016, purchased a brand-new vehicle from the showroom. All the service was done at the company garage at Volkswagen service center in Coimbatore & Bangalore. Every service I used to spend around 20K. I left my vehicle for the regular service, and I was shocked when I received the call from the Service Manager stating that my vehicle has t undergo Coolant leakage, Engine oil leakage, replace brake pads, and so many other things. The work estimation cost gave a panic attack which is around 65K. My vehicle has no history of accident, run only 48K kms in 6 years. I couldn't get a proper response from the service manager regarding these issues arising in my vehicle and its causes. When i purchased the vehicle in Dec 2016, i faced a break down issue within a month and since the vehicle was in warranty, they rectified it. I am writing this to ensure the is complaint reaches the right hands and my concern is addressed. I request the higher officials of Volkswagen Service team to look into this matter and provide me a reasonable service cost. For no fault on my side, I do not want to pay huge cost for service and i completely believe this is a manufacturing defect.
      Volkswagen India customer support has been notified about the posted complaint.
      Verified Support
      Feb 28, 2023
      Volkswagen India Customer Care's response
      Dear Customer,

      Greetings from Volkswagen Passenger Cars!

      This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

      We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

      Assuring you our best services always.

      Yours’ Sincerely,

      Customer Care- Volkswagen Passenger Cars
      Division of ŠKODA AUTO Volkswagen India Private Limited
      (formerly known as Volkswagen India Private Limited)
      Mar 02, 2023
      Updated by SINIPRIYA APPU
      TN37 CR5211
      Mobile: [protected]
      My car details: TN37 CR 5211
      Mobile: [protected]
      Can I know the status of my complaint? I’ve received a bill of 66k now. I need your intervention at the earliest.
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        Y
        yrsyogi
        from Pune, Maharashtra
        Feb 8, 2023
        Feb 9, 2023
        This thread was updated on Feb 9, 2023
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        Hi Team,

        I need the Volkswagen India service support team to give the following problem the necessary attention.
        Currently, my car AMEO - Ameo 1.2L MPI 55kW MT is being with at BU Bhandari Pune West to fix the EPC error light that rendered it inoperable. The service order for Pune West with ticket ID CCR11051091 is SOA2221713.
        There have been two significant instances where an EPC issue was brought up while the car was still under warranty. In my best judgment, VW and respective service centers responded in accordance with Volkswagen's standards by referring to the Terms & Conditions but I am pushed to take up the cost of part replacement post expiry of warranty this time when the car is out of warranty
        First EPC Instance reported during servicing – 03-Jul-2020 - SOA2002439 – car run KM - 21930
        Second EPC Instance report (car broke stopped on the highway to EPC) – 12-Nov 2020 - CCR06229286, RSA -TI00502416 – Car run – 23000 KM
        Appropriate Treatment/replacement of the throttle body to permanently resolve the EPC error during the Car Warranty Period procrastinated hence I wish Volkswagen India takes the responsibility for the problem and owns the cost of replacing the throttle body after the warranty period had expired.
        Volkswagen India customer support has been notified about the posted complaint.
        Feb 09, 2023
        Updated by yrsyogi
        Hi VW, I have given conditional approval to the VW team to replace the throttle body with discounted price on their claims of error code report during the warranty period now are distinct and not related throttle body, however, have asked for copies of all the scanned copies. Upon finding the reason for rejecting VW owning the total cost of repairs I shall keep the option of contesting my case with consume court and this has been informed to them. Request the VW team to look in to investigate the case unbiasedly and help me here

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          R
          Ram mohan
          Feb 6, 2023
          Feb 28, 2023
          This thread was updated on Feb 28, 2023
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          Address: Kottivakkam, omr

          On Jan 17 2023, I went to kun volkswagen kottivakkam branch, for general service, oil change, they does not change my car engine oil, suddenly 4/2/2023 my car engine was stop working engine oil light was started blinking, then I went near by shell petrol pump near by they told engine was not fraud done on company, checked oil was not changed very bad, they changed my car engine oil, car started working, how dare kun volkswagen, does change engine oil, given the car to delivery, fraud they put 21000bill
          Volkswagen India customer support has been notified about the posted complaint.
          Dear Customer,

          Greetings from Volkswagen Passenger Cars!

          This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

          We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

          Assuring you our best services always.

          Yours’ Sincerely,

          Customer Care- Volkswagen Passenger Cars
          Division of ŠKODA AUTO Volkswagen India Private Limited
          (formerly known as Volkswagen India Private Limited)
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            A
            aagarwal2
            Feb 3, 2023
            Mar 1, 2023
            This thread was updated on Mar 1, 2023
            Resolved
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            Resolved

            Issues with brand new VW Taigun

            Address: MG Road, Gurgaon

            I brought a brand new Taigun from a dealership in Gurgaon couple of months back. The overall experience with the dealership has been very poor including after sales support and service support. Below are few examples -

            1. VW Connect was activated couple of weeks after the car was delivered (30th Nov) and stopped working 6 weeks later (24th Jan). Despite multiple follow-ups, the issue has not been resolved and keep getting...
            +1 photos
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            M
            Mohanraj Madhavan
            Jan 19, 2023
            Resolved
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            Resolved

            Address: Chennai

            I had purchased VW taigun on 2nd Jan 2023. The dealer is KUN Volkswagen Madras. I had paid for framed number plates and seat covers. When I went to install number plates, they person has already drilled holes wherein i had asked for plates with frame without any holes drilled. They simply asked me to install elsewhere. Next i went to install seat covers. The staff gave me a degrading look and asked me why have I come in the evening. I told him I wasn't informed of any timing for which staff was rude and didn't install seat covers. Why are you not concentrating on customer service. Staff can be polite and we'll co ordinated. I want the number in plate fixed and seat covers installed at the earliest.
            Jan 20, 2023
            Complaint marked as Resolved 
            The Customer Relationship Manager from VW Chennai had called and sorted out all the issues. Thanks Mr. Venkat
            Volkswagen India customer support has been notified about the posted complaint.
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              L
              Luxrec
              from New delhi, Delhi
              Jan 18, 2023
              Jan 28, 2023
              This thread was updated on Jan 28, 2023
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              This is in regards to the BRREAK NOISE ISSUE registered with Volkswagen.
              My car has been making break noise since 15 months, Volkswagen has tried fixing the issue multiple times.
              Even they have tried changing the rare breaking system with drums, plates, break shoe and break pads.
              But still the issue is not resolved.
              I have been visiting service center multiple times and connecting with Volkswagen india service team, but i have not received any concluded response.
              They are ready to fix the issue once again, but they are not confident if they will be able to resolve this permanently, i am very scared of driving such a faulty vehicle and with the issue which VOLKSWGEN is also not confident to resolve it permanently.
              Finally I have parked my vehicle at service Center premise and VOLKSWAGEN INDIA has not been able to assure the solution to the issue reported which they have not been able to resolve since 15 months.
              It’s a Humiliation from a braand which customer has invested.
              I have tried reaching out to the country service head, still there is no solution to the issue.
              I have also filed a complain in the consumer court with the complain no.4155050 on 3rd jan 2023.
              Still brand has not been able to propose a solution.
              Volkswagen India is hardly concerns about consumers.
              Volkswagen India customer support has been notified about the posted complaint.
              Verified Support
              Jan 21, 2023
              Volkswagen India Customer Care's response
              Dear Customer,

              Greetings from Volkswagen Passenger Cars!

              This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

              We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

              Assuring you our best services always.

              Yours’ Sincerely,

              Customer Care- Volkswagen Passenger Cars
              Division of ŠKODA AUTO Volkswagen India Private Limited
              (formerly known as Volkswagen India Private Limited)
              Jan 28, 2023
              Updated by Luxrec
              DL7CR9075
              [protected]
              CAR REGISTRATION NUMBER DL7CR9075
              Contact nnmber-[protected]
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                U
                Uday Kumar Rajarapu
                Jan 6, 2023
                Jan 21, 2023
                This thread was updated on Jan 21, 2023
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                Address: Uday Rajarapu , Vehicle No. TS08 HW 6988

                Hi VW Team,

                Greetings for the day ..!

                Power Window Issue is still persistent since June 2022(Almost 9 Month and every month service team is conveying the same 2 months. I don’t see any progress on the resolution of the issue.

                So, Please keep this ticket open until the issue resolved.

                I don’t know what’s going on with this issue.
                Could you please check the resolution provided to the customers.

                Can I expect the response on this post.

                Also, Please share the exact timeline of the campaign as this issue is annoying a lot.

                Regards,
                Uday Rajarapu
                Volkswagen India customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from Volkswagen Passenger Cars!

                This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                Assuring you our best services always.

                Yours’ Sincerely,

                Customer Care- Volkswagen Passenger Cars
                Division of ŠKODA AUTO Volkswagen India Private Limited
                (formerly known as Volkswagen India Private Limited)
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                  R
                  from New Delhi, Delhi
                  Jan 1, 2023
                  Jan 21, 2023
                  This thread was updated on Jan 21, 2023
                  Resolved
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                  Resolved

                  Dear Sir,
                  I am having a Vento car 2011 model and regn. No. UP16CE4739.The lower front grill was found missing of my car. Hence, I approached Volkswagen service centre( Frontier Auto world Pvt Ltd) at Indl. Estate, Mathura road, Delhi today i.e. on 30.12.2022 for procurement of the grill.
                  But inadvertently, upper grill(show grill) has been delivered to me in place of lower grill.
                  I again approached the service centre to exchange the grill and provide me the correct grill. Moreover, I visited the service centre after due confirmation on phone.But inspite of my repeated request, the spare part incharge and GM( Mr. Ajay) did not exchange the grill and conveyed that they don’t have lower grill.
                  I am Volkswagen customer since 2011 and never expected such behaviour from your esteemed company.Invoice no. of the grill supplied is PSIPA2200393 dated 30.12.2022 of Rs. 3653.00.
                  You are requested to get the supplied grill exchanged with the correct grill and advise the concerned for the same.
                  Regards.
                  Rajesh Kumar
                  [protected]
                  Mar 9, 2023
                  Complaint marked as Resolved 
                  Volkswagen India customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 21, 2023
                  Volkswagen India Customer Care's response
                  Dear Customer,
                  Greetings from Volkswagen Passenger cars!
                  We value your association with our brand and appreciate the time you have invested in sharing your feedback.
                  We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
                  In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
                  We thank you for being our valued customer.
                  Assuring you of our best services always.

                  Yours’ Sincerely,
                  Customer Care- Volkswagen Passenger Cars
                  Division of ŠKODA AUTO Volkswagen India Private Limited
                  (formerly known as Volkswagen India Private Limited)
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                    V
                    Vjbabukv
                    Dec 31, 2022
                    Jan 21, 2023
                    This thread was updated on Jan 21, 2023
                    Resolved
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                    Resolved

                    VW Alandur Chennai service , polo

                    Address: Alanthur , Chennai

                    Hello Team,

                    I have been facing terrible service experience with KUN VW Alanthur, Chennai.

                    I recently gave my VW polo for general service, but what I got in return was a damaged car, they literally broke the car gear knob, and there were additional
                    Scratchers on the bonnet. It is almost 6 months now still they have not fixed the issue. After these many months now the general manager is saying we can’t...
                    +5 photos
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                    C
                    Chandra zaa
                    from Bengaluru, Karnataka
                    Dec 30, 2022
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                    Last month November 14th i delivered my Polo Tsi to Volkswagen Nagawara Branch Bangalore north regarding Engine Temperature issues.

                    Till now the Vehicle is in the service center they changed wrong part they charged for that again they changed Another part without my permission.

                    I Paid
                    INR.4000/- (Inspection & test drive petrol)
                    INR. 21000/- (Thermostat Part)

                    Multiple times in past one half month they delivered the car every time I returned the car to thm because they dint fix the issue.

                    They charged me for petrol for test drive in inspection & after thermostat part changed they drove only 4KM each time I can submit the invoice copy in that u can find KM In & KmM out.

                    Raised multiple complaints in Volkswagen customer care & sent multiple emails to customer.[protected]@volkswagen.co.in.
                    Volkswagen India customer support has been notified about the posted complaint.
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                      P
                      Pankaj kurmi
                      Dec 27, 2022
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                      Draft this mail for a request for a duplicate invoice copy of my vw vento, 2011 model 1.6 L highline PETROL AUTOMATIC car.
                      I actually require my car to be re registered to GUJARAT from DAMAN AND DIU . I have taken the noc from DAMAN AND DIU and submitted to my rto office. They now ask for the invoice of the car to analyse the then price of the car to prepare the tax amount here. And to my bad luck i have miss placed it.
                      My request is, can i receive a copy of my invoice or a letter stating the then price of my car.
                      Please help me.

                      CURRENT RC NUMBER IS DD03K5938
                      chessi No. WVWE11603BT060291

                      Engine no. CLS049529

                      MOBILE NUMBER [protected]

                      E-mail ID -

                      [protected]@gmail.com
                      Volkswagen India customer support has been notified about the posted complaint.
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                        H
                        HBa1
                        from panchkula, Haryana
                        Dec 26, 2022
                        Jan 5, 2023
                        This thread was updated on Jan 5, 2023
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                        Address: chandigarh

                        I purchased a WV Taigun 1.0 for my wife earlier this year.This car is plagued with multiple inherent manufacturing defects! Despite sending VW 27 email reminders, they play the avoiding game and did not show the courtesey and professionalism to acknowledge and confirm that the issues prevailing in the brand new car will be corrected 100% to my satisfaction, at their own cost. I think by now this is an open secret that VW Taigun vehicles have been launched with inherent defects - as can be seen from multiple reviews on different websites. The sad part is that in our country there does not seem to be any accountability or else how does one explain that a company like VW is launching a half-baked product in the market and then has the audacity not to respond to customer complaints despite 27 email reminders sent and neither does the company feel obliged to call for a vehicle recall for all units sold and correct all defects this model had been launched with.

                        What I request: That VW responds to my multiple email reminders which are supported with videos, which clearly point out to the problems, and assures me that each and every problem prevailing in the brand new car will be rectified to my complete satisfaction, at their own cost.
                        Volkswagen India customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 29, 2022
                        Volkswagen India Customer Care's response
                        Dear Customer,

                        Greetings from Volkswagen Passenger Cars!

                        This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                        We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                        Assuring you our best services always.

                        Yours’ Sincerely,

                        Customer Care- Volkswagen Passenger Cars
                        Division of ŠKODA AUTO Volkswagen India Private Limited
                        (formerly known as Volkswagen India Private Limited)
                        Dec 29, 2022
                        Updated by HBa1
                        Hi,

                        Car registration number is : CH01CK1151
                        Contact number: [protected]
                        Jan 02, 2023
                        Updated by HBa1
                        Hello,
                        I was hoping to receive an update from VW...
                        Jan 04, 2023
                        Updated by HBa1
                        Do I expect a reply at all? It's a week already since VW acknowledged the complaint...
                        A line in reply will be appreciated.
                        Jan 05, 2023
                        Updated by HBa1
                        3rd reminder!
                        Hi,

                        Car registration number is : CH01CK1151
                        Contact number: [protected]
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                          R
                          rajendra sharma
                          Dec 19, 2022
                          Dec 29, 2022
                          This thread was updated on Dec 29, 2022
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                          Address: Goa

                          I recently purchsed a Top line Virtus Sedan from Goa . The promised seat ventilation on all the front and reasr seats does not work and is totally ineffective. The car was taken to workshop for first check up after one month but the complaint was not addressed
                          Volkswagen India customer support has been notified about the posted complaint.
                          Dear Customer,

                          Greetings from Volkswagen Passenger Cars!

                          This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                          We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                          Assuring you our best services always.

                          Yours’ Sincerely,

                          Customer Care- Volkswagen Passenger Cars
                          Division of ŠKODA AUTO Volkswagen India Private Limited
                          (formerly known as Volkswagen India Private Limited)
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                            B
                            Biswababli
                            from Ghaziabad, Uttar Pradesh
                            Dec 19, 2022
                            Dec 29, 2022
                            This thread was updated on Dec 29, 2022
                            Resolved
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                            Resolved

                            Address: GJ Khan Road Kolkata

                            A very pathetic work experience in authorised service centre of Volkswagen Kolkata GJ Khan Road. My Polo car was given to the service centre on 4th December due to an issue with bettery indicator light on during drive and Bettery drained out issue. Mr.Gopal inspected the car and confirmed that the issue is with only negative side wire which need to be replaced. It took 4 days to fix the same and Mr.Gopal called me on 9th December to get the delivery of the car where I found the car with open bumper and broken hanging AC compressor. Which has been broken inside the service centre as they have not taken any permission before opening the bumper of the car. Once again I asked them to get the job done and fix the compressor and they agreed on the same and once again called me on 13th December to get the delivery of the car where I found once again the car is with a pathetic kind of sound which Mr.Gopal confirmed that due to some belt and again he kept the car for another 2 days to fix the belt and sound issue. Finally on 16th December I took the delivery of the car post payment of Rs.14000/- but after 15 kms I found that once again the bettery indicator is on and bettery drained out like previous issue and the compressor is hanging like what I have seen on 9th December and the newly fitted belt is lying beside the engine and compressor. Is the the kind of service #volkswagenindia providing or it’s just a issue with #osl exclusive pvt ltd Kolkata or totally an inexperienced service advisor like Mr.Gopal.
                            Need revert as it’s a matter of goodwill of the brand as well as satisfaction of a customer of #volkswagenindia #volkswagengroup
                            Feb 10, 2023
                            Complaint marked as Resolved 
                            Volkswagen India customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 29, 2022
                            Volkswagen India Customer Care's response
                            Dear Customer,

                            Greetings from Volkswagen Passenger Cars!

                            This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                            We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                            Assuring you our best services always.

                            Yours’ Sincerely,

                            Customer Care- Volkswagen Passenger Cars
                            Division of ŠKODA AUTO Volkswagen India Private Limited
                            (formerly known as Volkswagen India Private Limited)
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                              S
                              Sankalp Lalwani
                              Dec 18, 2022
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                              Hi, I Am Customer Of Vw India, I Own A Vw Taigun Manual 1.0, I Bought It On 10 Feb 2022, My Car Got Into An Accident On 24th October 2022, In That Accident
                              My Car Got Damaged. Parts ( Front right alloy and front right tyre, and Front Bumper, Back Bumper, Backlight)
                              And we claimed at our service center
                              Varanasi auto Pvt Ltd, but they rejected our claim cause they have no parts available and They can't make it avail in future, also can't make parts order for us. According to them There showroom and service centre is shutting down cause of them we are stuck. Now it's been 2 month's my car is moving on spare wheel, and broken parts, my no.([protected])
                              Volkswagen India customer support has been notified about the posted complaint.
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                                A
                                Adi_pandey112
                                from Pune, Maharashtra
                                Dec 14, 2022
                                Dec 28, 2022
                                This thread was updated on Dec 28, 2022
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                                Address: Jabalpur madhya pradesh

                                have taigun topline 1.0 automatic and its power window is creating issues since 2 months the mirror is not closing and i have complaint this abut volkswagen showroom jabalpur, madhya Pradesh...the service team is very poor ther are not resolving my issue and saying that power window motor is not availabe since 2 months ...they are not listening to our complain and my power window got stuck now tell me what do i do these things are not expected from VW Vehicle, , , , kindly resolve my issue and please make ur parts available at every workshop and please see workshop guys they are not polite at all.
                                Owner name PUSHP KUMAR PANDEY
                                CONTACT NUMBER [protected]
                                VEHICLE NUMBER MP20CM1645
                                SERVICE CENTRE JABALPUR MADHYA PRADESH
                                Volkswagen India customer support has been notified about the posted complaint.
                                Dear Customer,
                                Greetings from Volkswagen Passenger cars!
                                We value your association with our brand and appreciate the time you have invested in sharing your feedback.
                                We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
                                In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
                                We thank you for being our valued customer.
                                Assuring you of our best services always.

                                Yours’ Sincerely,
                                Customer Care- Volkswagen Passenger Cars
                                Division of ŠKODA AUTO Volkswagen India Private Limited
                                (formerly known as Volkswagen India Private Limited)
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                                  M
                                  manimarant
                                  from chennai, Tamil Nadu
                                  Dec 5, 2022
                                  Dec 13, 2022
                                  This thread was updated on Dec 13, 2022
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                                  Resolved

                                  Complaint - Polo GT 2018 model AC Compressor & Condenser failed

                                  HI,

                                  I have registered the following complaint with VW india customer care.
                                  So far no-one has contacted me and I contacted them few times via customer care phone no but no proper response.

                                  Dear Sir/Madam,

                                  The air conditioner in my Polo GT car (model 2018) was not working, so I took it to the service center at Thillaiganga Nagar, Chennai on the 1st of December 2022.
                                  I was informed...
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                                  J
                                  Josemon Antony
                                  Nov 30, 2022
                                  Dec 20, 2022
                                  This thread was updated on Dec 20, 2022
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                                  Bought Taigun TSI Highline in May'22. But ORVM was not functional and dealer said it's not available. As per brochure ORVM is available for this model and there was tweet from VW India on 10th Feb'22 - which says with out ORVM either get a 15000 refund or utilize same amount for retro fitment once chip available.
                                  Volkswagen India customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Greetings from Volkswagen Passenger Cars!

                                  This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

                                  We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

                                  Assuring you our best services always.

                                  Yours’ Sincerely,

                                  Customer Care- Volkswagen Passenger Cars
                                  Division of ŠKODA AUTO Volkswagen India Private Limited
                                  (formerly known as Volkswagen India Private Limited)
                                  Josemon Antony's [Complaint's author] reply, Dec 12, 2022
                                  KL63H8886/Contact#9061851239
                                  Dear Sir

                                  Greetings from Volkswagen Trivandrum

                                  We are very sorry to inform you that we cannot consider your request regarding ORVM, because the facility or discount is not applicable to this particular VIN Number.

                                  Hope we clarified your doubt

                                  Thanking You

                                  With Regards

                                  SAJINA M SHOUKAT | CUSTOMER RELATIONS MANAGER - SALES | VW THIRUVANANTHAPURAM VolkswagenLogo.jpg

                                  EVM Passenger Cars (I) Pvt. Ltd.

                                  NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029

                                  CIN NO-U50100KL2009PTC024052 | Tel : +[protected]|Mob.[protected]

                                  Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com

                                  [protected] Forwarded message[protected]
                                  From: Josemon Antony
                                  Date: Wed, Dec 14, 2022 at 10:21 AM
                                  Subject: Re: ORVM Feature in Taigun
                                  To: CRM Sales VW Thiruvananthapuram
                                  Cc: CR Head VW Thiruvananthapuram, Sales Head VW Thiruvananthapuram

                                  It's not an answer to my question. Why is it not available @ first place? Why did I not get the discount for not having ORVM (as mentioned below)? Why did the car deliver in the same month from TVM with the same ex-show room price with ORVM?

                                  image.png

                                  On Wed, 14 Dec 2022 at 12:42, CRM Sales VW Thiruvananthapuram wrote:
                                  Dear Sir

                                  Greeting from Volkswagen Trivandrum

                                  We checked all details and observed ORVM is not available in your vehicle, hence we are sorry to inform you that the specified part can be changed only on payment basis.

                                  Total cost comes around Rs. 17000/-

                                  Waiting to hear from your side

                                  Once again we apologize for the inconvenience occurred to you regarding this.

                                  With Regards

                                  SAJINA M SHOUKAT | CUSTOMER RELATIONS MANAGER - SALES | VW THIRUVANANTHAPURAM VolkswagenLogo.jpg

                                  EVM Passenger Cars (I) Pvt. Ltd.

                                  NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029

                                  CIN NO-U50100KL2009PTC024052 | Tel : +[protected]|Mob.[protected]

                                  Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com
                                  Josemon Antony's [Complaint's author] reply, Dec 15, 2022
                                  above reply not logical or not answering my questions. Simple question - how can be a car with same ex-show room price but one with ORVM and one with out ORVM function?
                                  waiting for the reply - still no clarity on this.
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