Dear Sir/Ma’am,
Greetings!
I am Shivaji Ganesan M from Coimbatore. I purchased Volkswagen Polo Highline TSI - Petrol, on September 2021 from Ramani’s Volkswagen Coimbatore.
Vehicle Details:
Reg no: TN 38 CY 9796
Chasis no: MEXH 21600 MT 159221
On 28 August 2022, around at 22:30 hrs, after driving for approximately 25kms, car suddenly stopped moving at trichy road, coimbatore.
I called RSA helpline and with RSA swift support vehicle was immediately towed to Ramani’s Volkswagen Service Center Coimbatore, and I was informed that on next morning (29/08/2022) I will get a call from service center. But I didn’t got call from service center till 13:00 hrs. Then I called the service center and enquired about my vehicle and I was lethargically informed that my vehicle was not been taken. Since, there are many vehicles in the queue for repair. And I will be getting a call once repair order vehicle is generated.
At 14:31 hrs I got a sms from VW.
After going through the msg I contacted concerned person Mr. Periyasamy to know about the issue with the vehicle, I was discourteously informed that to find the issue in the vehicle it will take minimum 2 days. Hence told to wait for 2 days. After 3 days, on (01.09.2022) I got a call from Mr. Periyasamy and he told that the clutch plate in my vehicle has completely deteriorated, due to which vehicle is not moving.
I was shocked to know that issue was due to clutch. Because my vehicle as on date (01.02.2022) has run only around 13700 kms. Further I was informed that the defect has occurred due to bad driving practise and my vehicle is not eligible for repair under warranty norms. Since I have been doing regular service of my vehicle at VW and recent service was done few months ago after surpassing 10k kms. Even during at that time I was not told about any problems with clutch. Now suddenly the failure has happened within few months of vehicle service is unacceptable.
I suspect the clutch issue in my vehicle could be a PPM. A brand like VW and its products are expected to meet customer requirements which has clearly not happened in my case. This is an absolute disgrace to the customer.
In the view of the premature failure of the clutch on my polo I request VW to consider a warranty repair for my vehicle. I also request you to look into the failure of this part in detail so that these problems won't recur for other customers so that they can be refrained from humiliation like i have faced for the past few days.
Regards
Shivaji Ganesan M
[protected]
m.[protected]@gmail.com
Sent from my iPhone
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