Volkswagen India — Rear windshield glass broken spontaneously

Address:

Kolkata, West Bengal

Dear Sir / madam, I have given my car WB 02 AG 1545 in Volkswagen workshop. I received my car yesterday on 14/07/15. Evening i just start diving from my office along with my colleague . I just drove 20km away from my office, a harsh thunder sound came out, immediately I just parked my car and checked that my car rear windshield glass had broken.When i went out, it became clear that the window had burst from inside .The window had no scratches, nor had it been hit by anything . Its Just 6 month old car . Purchase date is 14/11/2014. From everything what i could see, the rear windshield literally exploded, there were no object in or near the car that could have hurt the window . How could this happen .I have already spoken to your service adviser and she said that company will not replace it as it comes under accidental damage, not under manufacturing defect so that for this I have to file the insurance claim. I have sent my car into your workshop. Kindly give an explanation for the same and replace it as soon as possible