[Resolved]  Volkswagen India — refund not paid

Address:560094

I have booked vw polo highline plus thru your vendor - vw bangalore north in my wife's (Asha shyam) name. While i requested for a specific colour (Silver).. The concerned sales executive asked me to pay rs. 25, 000 as advance to block the car and we immediately paid this as a cheque on 22nd june 2019

Meanwhile, the car load was not approved and we had to take the car in someone's else name and car was delivered clean on 3rd july 2019 after taking the complete money.

But even after all these the dealer is refusing to give the orginal 25, 000 advance back to us. (Theoritically we have no car pending for thsi amount)

We are considering to go to the consumer court now, if we do not get the money back in next 24 hrs
Was this information helpful?
No (0)
Yes (0)
Aug 10, 2019
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2019
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.
Complaint comments 

Comments

Sales executive from Volkswagen Udupi named Sumith has given false information about insurance named bumper to bumper which he had promised while booking a Volkswagen polo car and very next day after the downpayment of Rs 4 lakhs he says the insurance which you have agreed is comprehensive so that extra amount is charged yearly...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1322
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information