[Resolved]  Volkswagen India — refund on booking amount

Address:

Mumbai City, Maharashtra

This is to raise an issue being faced by the team at volkswagen downtown, prabhadevi, mumbai.
I had done booking for amey car with 50, 000 on 15th of dec. Due to epitome of ambiguity and lack of communication i had canceled the booking. However till date i don’t have any update from the team, the sales executive to manager to crm lead, they fail update and call back for days.
Also as a norm of volkswagen there are no cancellation charges against booking and this dealer at prabhadevi is applying charges without justification! Which is unethical and wrong at many levels. I want my full amount of 50k to be transferred immediately. The sales team is very poor and lack customer services. I as an customer had to follow up 10 times and still never had any call back from the executives and manager and crm. I’m extemely disappointed by the service i have received from the team, i will not recommend anybody in my close circle to deal with this shaman team ever. A lot of was at stake and now i do not trust the brand and it’s ethics. Highly, highly disappointed and would never want to deal with this team again!!!