[Resolved]  Volkswagen India — Report of Gear Issue in VW Taigun - Need Immediate Attention

Address:

Pimpri, Pune

Dear Volkswagen team,

I hope this email finds you well. I am writing to bring to your attention a serious issue that I have encountered with my VW Taigun, which requires immediate attention from the service team.

I have recently purchased this car only 15 days completed and I have noticed that while attempting to engage the front gear, my VW Taigun unexpectedly shifts into reverse, causing the vehicle to move backwards instead of forwards. This issue has occurred multiple times and poses a significant safety risk, as it has led to potential accidents and near misses on the road.

As a responsible VW Taigun owner, I am deeply concerned about this gear issue and request for it to be addressed urgently. I believe that this is a manufacturing defect or a malfunction in the transmission system of the vehicle, as I have not made any modifications to the car or experienced any other issues with it.

I would like to request for a thorough investigation and repair of this gear issue by an authorized VW service center as soon as possible. I urge you to take this matter seriously and take appropriate action to rectify the problem. I also request for a prompt response from your end with the necessary steps to be taken to resolve this issue.

I have attached the necessary documents, including my vehicle's details and purchase information, to facilitate the process. If you require any further information or need to inspect the vehicle personally, please let me know, and I would be happy to provide it.

I look forward to your prompt attention to this matter and a satisfactory resolution to the gear issue in my VW Taigun. Thank you for your assistance in advance.

Sincerely,
Sanjay Patil
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