Volkswagen India Complaints & Reviews

Good day all, Vehicle Registration number KA –12MC-4488. This is the third time i am facing this problem, and it's annoying. The first time i had a failed injector was in Kerala, we were towed by flatbed to the Kannur VW service center. They said the reason for the failed injector was adultrated fuel, and the same was changed on warranty. I was with my Mother and my brother on the road for nearly 4 hours until the Flat bed truck arrived,...

dear sir, i have bought the new polo 13 August 2014 Registration No. WB 06K 9699, VIN No.WVWE14602FT010411 and from the day i have bought the car the music system keeps freezing for no reason be it while playing music or while i am taking a call via bluetooth initially i thought that the devices i was playing music from were the reason for the problem but later i found out that no matter which device i play my music from CD, USB, AUX, memory...

Dear Sir/Madam,

We have purchased Volkswagen Polo Trend-line Petrol car on 16-Sep-2011 at ATR CARS Nellore. In the month of July 2013, I wanted to purchase extended warranty and I approached Volkswagen Gachibowli, Hyderabad to purchase extended warranty and to my surprise I was told that my date of purchased is entered in the system as some date in March, 2011. Since the date of purchase crossed 2 years, the dealership refused...

Dear sir,

I have been complaining to VOLKSWAGEN on various issues in my car POLO HIGHLINE purchased on 8th Feb'12 from S.Delhi Volkswagen Dealer and their after the problems has been still unresolved and currently the car is stationed at W.Delhi Volkswagen dealer where the service engineer and the RBM has visited and confirmed the issues that are there in the car. However they are not responding to the queries as manufacturing...

I had submitted Volkswagen Taigun for service at Kanpur service center on 2nd January. After receiving it from service center I had noticed engine oil leakage from the car. I called the service manager, and he did not pick up my call, so I informed them on the feedback message. They asked me to bring the car to them. I took my car their next week as I am posted at Bhind (Madhya pradesh) 200km from kanpur, Kanpur is my hometown and due to lack of service centers I get my car serviced at Kanpur service center only. They had serviced it again and assured me that car is totally fine now. But after a couple of days the engine oil started leaking again. As it is very hard for me to run 200km for car service specially in such an adverse situation when engine oil is leaking from the car. So I raised a complaint at VW tollfree number with token number CCR20817883 asking them to get my damage fixed from Gwalior service center as Gwalior is 90Km from Bhind which is half of the distance. Next day I got the call from Mr. Abhishek who is service manager at Volkswagen Kanpur service center, He agreed and asked me to get the car to the Gwalior service center and he will contact them. When I took my car Gwalior service center, they told me that Kanpur service team had "welded a screw a engine oil chamber" instead of changing it to prevent the oil leakage which was totally against the policy VW service. After a couple of days, the oil starts to leak from the same part. Now the Kanpur team is refusing to make payment to Gwalior team and forcing me to bring the car to Kanpur to get fixed. Please help me to get my car fixed at Gwalior service center only because it is very much risky for me to bring it Gwalior to kanpur it's almost 300km. I am an PSU employee I don't get that many leaves too.
Please take this matter on priority basis its been already 1 month.

Dear Consumer Complaint Forum Team,

I am writing to formally lodge a complaint regarding my distressing experience with Volkswagen’s certified pre-owned vehicle platforms. My issues are detailed under Case Nos. MED18850534 and CCR19108345 and revolve around significant concerns that require immediate attention.

Issues Faced:
Lack of Transparency: I received booking confirmations for vehicles without any follow-up communication. When I contacted customer support, I was asked for a booking confirmation number that is not provided on the website, creating unnecessary confusion.

Misleading Sales Practices: I frequently observed cars listed as available on the website, only to be informed by dealership staff that these vehicles were sold or unavailable. Most recently, when a car was finally shown to me, it was priced significantly higher than expected, which further raises concerns about the accuracy of their listings.

Quality Concerns: During the inspection of one vehicle, I discovered serious issues, including odometer tampering and undisclosed accident history. These findings starkly contradict Volkswagen’s claims of rigorous inspections and certified quality.

Attempts at Resolution:
I have made numerous attempts to resolve these issues directly with Volkswagen India and their customer care representatives. However, my concerns remain unaddressed, and the lack of adequate responses has left me feeling frustrated and disillusioned as a customer.

Request for Intervention:
I kindly request the Consumer Complaint Forum’s assistance in resolving this matter. I urge Volkswagen India to:

Provide Full Transparency on vehicle availability and pricing.
Ensure Proper Inspection and certification of pre-owned cars, including disclosure of any tampering or accident history.
Engage Meaningfully with customers to address and resolve complaints effectively.
If this matter is not addressed promptly, I will be forced to explore legal channels to seek resolution.

Thank you for your attention to this urgent complaint. I look forward to your prompt response and assistance in rectifying this situation.

Dear Consumer Forum,

I am writing to complaint against the Volkswagen Service Center PPS motors Pvt Ltd located on Old Airport Road, Bangalore, regarding the substandard service and unprofessional conduct I experienced on 26th July 2024. The service was supposed to be the third-year maintenance for my Taigun vehicle TN12AQ6093 scheduled due to my imminent travel plans. Despite explaining the urgency and dropping off the vehicle on 25th July, the service provided was far below acceptable standards.

A significant issue I reported was the malfunctioning of the driver-side window, which posed a serious safety risk. The window would go down completely before moving up when prompted. This was particularly concerning in case of emergencies, such as a snatching attempt. The service advisor, Mr. Lojith, recommended and proceeded with a switch change to address this issue. However, the problem remained unresolved, which I only noticed the following day due to my travel schedule.

Upon discovering the unresolved issue, I had to disrupt my travel plans and return to the service center to speak with Mr. Lojith. He assured me that the issue would be resolved and advised me to email their CRM team for a refund. Despite numerous follow-ups via email, WhatsApp messages, and calls, Mr. Lojith has been unresponsive and unreachable.

Additionally, I was unjustly charged for cleaning services that I neither requested nor were part of the regular maintenance service. The cleaning was inadequate, as the vehicle was returned with significant dust accumulation and required a redo. The staf[censored]sed dirty microfiber cloths, leaving the vehicle still unclean. This is unacceptable and demonstrates a lack of professionalism and attention to detail.

Despite escalating the matter to the service customer relationship head, no action has been taken to address my concerns or process the promised refund. This level of service is unacceptable and appears to be a deliberate attempt to overcharge customers while delivering substandard services. There is not even a single phone call or response from the service centre to provide solution to the issue raised.

I am requesting immediate intervention from the consumer forum to ensure that my concerns are addressed and a full refund is processed for the unsatisfactory services. I also seek assurance that such incidents will not occur in the future to other customers.

Thank you for your attention to this matter.

I am Dr. Kumudha from Bangalore.. I purchased VW Taigun highline model in Dec 2023. From the delivered time onwards, I am getting a hissing noise and some other noise from AC which is quite disturbing while driving. I seriously feel that there is a problem in AC and in spite of repeated requests and chat, people ( dealers /service) are not responding properly. This is the first time we bought a VW ( owned various models/brands for the past 20 years) and we feel why we bought this VW vehicle.

Is it a known issue ? as I could see some reviews stating the same issue by new owners.

We bought this vehicle from PPS motors, Nagawara branch, Bengaluru.

We need a resolution for this asap.

Hello

I have a Polo petrol 1.2 MPI Highline purchased in July 2014 . I served me very well for these many years because of regular service. Total running 50000 kms. in 8 years)

Before 10 days, as there was a noise and because the clutch became heavy to operate, I sent it for repairs to Above mentioned company in my city ( for years this car's service is done by Automark only. A list of problems was sent to company on 23rd Feb.

I was told by service engineer Mr. Rikit Prajapati that clutch is OK but there are other issues that needs to be addressed. He said that the problems is due to bearings. I paid 29668/- to the company on 23rd Feb. Repair order number SOO2305339. To my surprise, the whole repair was finished in 4 hours

Within 2 days of return, the car started making funny noises when clutch was pressed. I was out of Ahmedabad for my cycling trip to Srilanka so could not drive the car & examine problem. My wife put aside the car but she informed Mr. Prajapati for the same after 3-4 days of car return

My car was taken to same service center yesterday ( March 6, 2024) & I was told that there is a problem with Gear box, clutch, Flywheel etc. The estimated repair expense is 23722/- . i was categorically told that

I am not able to understand

1/ why sudden development of such a problem when car was repaired by an authorized service center? why this was not diagnosed when the car was sent for repairs?

2/ The parts those were changed ( brake pads, bearings etc.) Was done as per suggestion of service engineer- we never faced any braking issue or other noises while driving even on speed breakers ( plenty in Ahmedabad)

For me this amounts to cheating. Repair of 55000/- within a span of 10 days without accident is too much to bear for me. There is lacunae on the part of Automark motors in service to a loyal customer. I demand explanation by company and compensation for my previous works

Dr. Nishith Shah
Orthopedic surgeon
Ahmedabad

Hi All,

We purchased VW Virtus in December 2023 vehicle no TS08JZ7786, from the very first day we had issues with mileage, which was around 5 KMPL . Later the vehicle started making noise in second gear so we requested VW service guy to get it fixed, he said there is no issue but the vehicle still make that weird noise.
The major thing is the incident which took place when I was returning from work suddenly the front tire of the car burst out of no where how can a new car tire burst just like that lucky i wasn't speeding, the tire and the wheel were damaged and the service center guys asked me to claim this via insurance, the vehicle is not even 2 month older and they asked us to claim the insurance which i feel is unfair. Ideally this should have been covered under warranty.
Its been a month that i am chasing the VW service guys to have the wheel and the tire replaced but they keep extending the dates. This kind of quality and service is not expected from a GERMAN company like Volkswagen .

I feel miserable now spending all my savings & have to go through all this with my 2 months old Virtus, I would request, please look into the issue and have my issue sorted & ideally this should have been covered under warranty or manufacturing defect.

Hoping to hear from you guys soon with a positive response.

Thanks,
[protected]

ABS indicator light is ON when we drive the car. Problem could not be resolved. Because Authorized Service station in Vadodara, Automark Motors Pvt Ltd had examined the problem on Date 27th Jan 2024 and advised to replace the ABS sensor of rear left wheel as it is showing faulty in system check software. But, they were not sure about after replacing the sensor, the problem will be resolved. Because, they were not ready to check the problem (with system check software) after replacing the ABS sensor. And they were not ready to give any guarantee of ABS sensor even though they charged Rs. 5000/-+. Very disappointed ...

Volkswagen cars are the wrong choice in life soon this company will also leave India due to their fraud behaviour and poor service. The company is advertising 4 years care and additional 2 years extended warranty but when it comes to the reality they are denying the warranty when the vehicle is in warranty period.
My name is Reghu R i am using the Volkswagen Ameo MT with the registered number:TN57BU4138 i bought the vehicle madurai Ramani Cars 2019march.
All the periodical service has been done from the Authorised Volkswagen Ramani service centre in Madurai, coimbatore and Tirunelveli.
During 16.02.2023 they found an issue in the car that is 2nd cylinder misfire detected. After that issue the car went two times to Authorised Volkswagen madurai service center and no one is bothered about that complaint and it's not rectified till date 18.01.2024 Due to some warning signs in the dashboard I sent the vehicle to Volkswagen madurai service centre and they diagnosed the issue and they told to change the injector. I informed the service advisor to change the injector under warranty because the vehicle is still in warranty period.
But purposely the service centres people from Volkswagen madurai and managers are refused to change the parts under warranty.
If you are not able to change the mechanical components under warranty means why you are advertising fake news that 4 years warranty additional 1 year warranty, 2 year warranty. What is the purpose of paying our hard earned money to get this scrap warranty.
If it's a wear and tear part means okay we don't claim for warranty but this is purely your mechanical component failure issue.
Already this vehicle is in the service centre for 15 days very very disappointed from Volkswagen service.
If this continues soon you will run from India after losing all the existing customers.
This is purely cheating from @Volkswagen madurai, @Volkswagen India. Because still the vehicle is in warranty period and refused to do the work under warranty.
Extended Warranty live on 27.02.2024

I will also file a consumer complaint case against this fraudulent Volkswagen India and Volkswagen madurai Ramani service.
Also I will approach this matter to a YouTube Automotive journalist and post it in a public forum.

Let me share my first 40 days experience of buying a Volkswagen car. My car is in the workshop after breakdown on 1st Nov, 2023. My first surprise was a breakdown car mid-night on the road . Thanks for your RSA services who helped to pick my car by midnight. I received a call the next day from the workshop with a repair bill.
I was shocked to see the first bill of the car within 40 days after purchase. I was not convenineced with workshop arguments on wear & tear parts not covered under warranty once the car is out of the showroom. While travelling in Uber for the last 9 days, I was thinking about the customer caring and quality of Volkswagen cars as stuck to quick decisions over escalations & negotiation.

Hope Vokswagen takes care it and returns my car after repair in warranty quickly.

Below is sequence of events :
Date: 2/11/2023
Complaint No.: CCR13810020
VIN No.: MEXF23D27PT026967
Name of Customer: Nigam Singh
Dealership : Volkswagen Gurugram, India
Workshop Location: Jaipur, India

Purchased car on : 20th Sep

Reported problem to dealer via phone & whatsapp on : 21st Sep -- the problem was inconsistent, so no action taken by dealer

Car breakdown : 1st Nov, 2023

Complaint raised to customer care on : 2nd Nov

Claim Rejected : 4th Nov

Send email & called customer care to explain problem : 4th Nov

Received a call from a workshop and mentioned my claim was rejected by the company and open to offer a discount at workshop level.

I purchased VW Taigun (KA51MU9578) from KUN Volkswagen, Bangalore car was delivered to us on August 7th, 2023.

It was a smooth ride for the first 3 weeks then the issue started with Clutch. We encountered a burnt smell from Vehicle Clutch on 3rd week after the purchase just before the first free service call from KUN Volkswagen.
We felt it was weird for a brand-new car and even reported to the service team about the issue but the team dismissed it saying the Clutch is absolutely fine and it is in good working condition.

But, now on Nov 14th after 3 months the car broke down in the middle of the night pertaining to Clutch failure!
Strongly believe this is purely an issue with Quality control and would like to get a proper explanation from the VW India team this has to be covered under the warranty.

Registration number# KA51MU9578
Chassis Number# MEXG23CW4PT022836

Myself, Dr. Varsha Satyajit Wadhokar, booked VW Vertus GT Plus 1.5 TSI DSG car through BU Bhandari dealer at Wakad, Chinchwad, In 3rd week of Aug.

I availed car loan of Rs.[protected] from HDFC Bank and paid full amount to the dealer in Aug. 2023 itself.

It was surprising to see when I received the RC book with car number MH 12 VV 4312, when my residence address is at Somatane Phata, Talegaon - Pune - 410506. The car number should be registered under PCMC RTO with MH 14 starting .

Upon requesting the dealer to get this correction done, initially they told it will be done in 10 / 15 days but even till date they could not get this done and not committing to get this done due to inability .

With such a big mistake from the dealer and RTO office, I got car number registered with MH 12 against MH 14 which will cause lot of inconvenience to me at highway toll and many other places.

Being Doctor I need car for daily commuting and while buying VW car I sold my old Creta car already. Finally as a gesture of mistake the dealer gave me a car for temporary use but now my bank installments are already started and I still dont own my new car for almost 3 months.

I request to please intervene and get this mistake corrected on immediate basis and also ask dealer to pay for the inconvenience caused to me for last 3 months with my loan installments already started, my car service coupon dates also will expire early due to late delivery of the car - I need all this compensation from the dealer.

Myself, Dr. Varsha Satyajit Wadhokar, booked VW Vertus GT Plus 1.5 TSI DSG car through BU Bhandari dealer at Wakad, Chinchwad, In 3rd week of Aug.

I availed car loan from HDFC Bank and paid full amount to the dealer in Aug. 2023 itself.

It was surprising to see when I received the RC book with car number MH 12 VV 4312, when my residence address is at Somatane Phata, Talegaon - Pune - 410506. The car number should be registered under PCMC RTO with MH 14 starting .

Upon requesting the dealer to get this correction done, initially they told it will be done in 10 / 15 days but even till date they could not get this done and not committing to get this done due to inability .

With such a big mistake from the dealer and RTO office, I got car number registered with MH 12 against MH 14 which will cause lot of inconvenience to me at highway toll and many other places.

Being Doctor I need car for daily commuting and while buying VW car I sold my old Creta car already. Finally as a gesture of mistake the dealer gave me a car for temporary use but now my bank installments are already started and I still dont own my new car for almost 3 months.

I request to please intervene and get this mistake corrected on immediate basis and also ask dealer to pay for the inconvenience caused to me for last 3 months with my loan installments already started, my car service coupon dates also will expire early due to late delivery of the car - I need all this compensation from the dealer.

Purchased VW Taigun 1.5 MT from Palace Cross VW in Bangalore.
Sine the time i bought the car i have been facing issues with ineffective A/C, rattling noise from handbrake. I had complained it to the Palace Cross VW service Centre on all the 3 free service intervals. They were not successful in solving the issue at all.
Now when the car has run 17k kms, found an issue with clutch. The clutch does not return when pressed (sticky clutch). At just 17k kms there is clutch issue with a brand like VW. Something that I did not expect.
I have now left the car at VW Bangalore North service station for the clutch issue.
Air Conditioning in this car (an issue with all the VW taigun) is like the worst in the market.
VW, appreciate if you can reach out to me with a solution.

Hi
I have left my vehicle VW Taigun with registration number TN12AQ 6093 for repair at Volkswagen Vellore after I met with an accident on Aug 28th. The vehicle is shifted on Aug 30th. It’s almost 2 months and still my vehicle condition and delivery date is not available . This is really bad. Always I get a reply that parts are not available . I am completely unsatisfied with the volkswagen service as well as vellore customer service. There is no proper communication right from day one. Every time I call up I get the response as parts still not recieved . I am spending 2300 every day for renting a car because of this delay and with no certainty on when I will get my delivery this is becoming worse and difficult.
Considering these service and repair difficulties I really regret making a purchase with VW . I would never suggest VW for anyone because of your worst customer support and service.
I would VW to look into this at the earliest and do the needful for delivering my vehicle or do alternate arrangements to replace my car if it can’t be delivered at this rate …
I expect the positive action from your side with great hope.. kindly don’t fail my expectations

I have sent my car to Nerul Service Centre, its been picked up on 23-Oct-2023. Till date there is not a single call from Service Centre on the status of car or even acknowledgement that they have received my car for Service/Work. I have to call multiple times else they don't even bother to communicate (obviously its my car so i have to follow up)
Every call they will say will call you back in 5mins(maybe they different time model as they never call back.

Most unprofessional/ service Centre.

Dont buy VW due there pathetic service...

I got my 2017 Vento serviced from VW authorised service centre KUN Volkswagen Bangalore South, Kanakapura Road, After few days I observed that the ABS and Traction Control lights are on in the display. I immediately called the service centre and they promised to pick the vehicle and get it checked. Next day the car was taken and I was called later and told that one of the sensors was faulty( as per their diagnostics) and they have cleaned and it does not show the indication in the display. Later when they were about to deliver the car they saw that the abs indication has again lit up. They said that they would need to replace the sensor on the rear right tyre and it costs 5000 Rs. I am not sure what the cost of a single tyre sensor is? For all 4 tyres it is 12000 Rs it seems. It seems like the prices are exaggerated.