My vehicle, vento highline (2011 model), registration plate number- MH01AV6940 had been submitted to Volkswagen downtown workshop on the 14th September, i did not recieve a quote or wasn’t told what needed servicing by the advisor till evening the next day (15th sept).
After they recieved a go ahead from my end shortly the same day, they finished and submitted the vehicle on the 18th sept, the details of the mechanical work and scanning included various things primarily-
1) Rear shock absorbers replacement
2) braking system scan (liner and pads)
3) Air filter replacement
I was traveling outstation when they dropped the car at my home and hence was unable to test the vehicle myself.
Now, in the first week of October when I got to drive the vehicle, I find
1) Screeching noise when I brake at low speeds probably due to issues with the liner
2) A/c has stopped cooling which wasn’t the case when I submitted the car for repairs
In my last 10 years of owning and submitting the vento to your authorised service centre is this the kind of reward I get?
Even after charging an exorbitant 24, 000₹ and 3-4 days to complete minimal work I am a loyal customer however spoiling my working air conditioning and braking system I have lost faith in the quality of your after sale service.
After writing to you’ll about this issue, the concerned service centre has called my car and are demanding for and additional sum money to fix the said air conditioning stating that they were not the ones that spoilt it, how does a working air conditioning system get spoiled after service??
I am writing a copy of this complaint to the consumer forum since you’ll are clearly incapable of righting your wrongs.
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