[Resolved] Volkswagen India — steering rack

abdulkalam87

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh, 502032

Hi Team,

I have used Maruthi Astar earlier and my brother drives a Toyota Etios. We never faced problems with the power steering racks in any of our vehicles as they both are running at 60k and 90k mileage respectively. But my VW Polo Highline has been shaking and vibrating violently from 40k kilometers mileage. The service center executive says the steering racks needs to be replaced. This is least expected from Volkswagen.

Replacing the steering rack only at 45k kilometers mileage is not good. Also I have seen many complaints w.r.t the steering racks in India. Volkswagen must consider this a defect and take care such issues do not occur in future. Else customers will be forced to opt for other options in the market.

Thanks,
Abdul

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Aug 3, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.