[Resolved] Volkswagen India — vento tdi post software update problems.
GaGansham Gowda on Nov 20, 2017
We own a 2012 volkswagen vento 1.6 cr mt comfortline car with registration number ka-41-p-6121. Vin number : wvwf12605ct052530.
Was a very happy customer of vw with the car performing admirably well for so many years with no major issues until the last service on 28 - july - 2017.
A software update was done to the car because of the emission issues (Diesel gate scandal of volkswagen) and it was just a software changes to the car and there won't be any performance issues. Believing in the service advisor's word i left the service centre.
While taking delivery of the car, there was considerable increase in engine noise levels of the car, there was more vibrations from the engine than what it was before, there was decrease in power of the car and some intermittent jerking of the car once in a while.
Promptly complained to the service advisor about the charge in behaviour of the car. Advisor said that the car needs time to get adjusted to the change in update and car would return to normal after few 100 kms.
But there was no decrease in engine noise nor vibrations as told by the advisor. Been to the service centre for another issue and asked about removing the software update as i was not happy with the difference in car's behaviour but my request was declined since volkswagen doesn't approve of update removal.
On 27 october 2017 i opted for volksfest that was going on in mysore road service centre, bangalore, the car was not found to have any issues as told by the service centre after volksfest intensive check up.
Now to the issue, my car has run around 5k kms, while traveling with family members in the car on 18th november 2017, night, all of a sudden the there was loss of power from the car with the engine check light on. Limped home which was quite nearby.
Called up the next 19-nov-2017 on mysore road service centre but was not answered as it was a sunday. Called on monday and was asked to bring it to service centre, limped to the service centre, service advisor told they need to scan the car for issues and told that they would call back with the results of the scan.
After scanning advisor says one of the injector is malfunctioning and needs to be replaced and other than that there is no issues. Reason for malfunctioning is faulty diesel. Now my question to volkswagen is if there is problem in fuel why will only 1 injector fail...?
After so many years of good performance by my car which was refueled in the same bunk all these years why suddenly the issue with injector so close after the issue...?
Volkswagen is trying to dupe people into thinking that there is no problem with their software update but we know clearly that is not the case, and there are numerous issues after the software update, not only in india but all over the world, with complaints about -
Increased engine noise
Egr valve failures
Dpf filter blockages
Reduced mpg / fuel efficiency.
To mask the short comings of your mistakes and inefficiency you're taking your loyal customers for a ride...?
Didn't expect this from such reputed brand like yours.
Now what else is this than quite clear erosion of trust that we had in volkswagen...?
Complaint marked as Resolved Jan 9, 2018
[Nov 20, 2017] Volkswagen India customer support has been notified about the posted complaint.
Verified SupportVolkswagen India Customer Care's response, Dec 09, 2017
Greetings from Volkswagen Passenger cars!
We value your association with our brand, and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on [email protected]
We thank you for being our valuable customer.
Assuring you our best services always.
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
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