Volkswagen India Complaints & Reviews

Dear sir,

I have purchased vento tdi, highline from volkswagen, hubli in nov 2015. First servicing of the car was done in nov 2016 at volkswagen, hubli. For second servicing, i again sent my car to volkwagen, hubli on 30 nov and the car was driven around 190 km from my place to service centre. My car has run around 24000 kms.

I am informed by the service centre that the pipe/tube connecting common rail injection is bend.

I am surprised to hear that because my car is driven by me only and the only place the car was given for servicing is at volkswagen, hubli.

The service centre claims that the the pipe is bend at some service centre or mechanic.

I have filed my complaint with the call centre of volkswagen and reference number is ccr105226. My car is in service centre since 30 nov.

I want to inform that i have neither opened the cover under the hood nor have given my car to any mechanic in last two years. Therefore, there is no reason the the pipe of common rail system gets bend.

I want the common rail system to be replaced by the company/ service centre because only agency that has attended to the car is service centre hubli or it is manufacturing defect.

I have attached images of the common rail system.

This is ravi.

I handed my vento car for service 10 days ago. The car is still with elite motors ltd. The issue is with misfire.

The team is struggling with identifying the root cause and solving it. There are no regular calls to update the situation. Its pathetic experience.

Service team member contacts: vijay (+[protected].

My car no. Is ka 05ml 8860

Dear sir / madam, on[protected] only i have completed my car yearly service in m/s. Abra motors, ambattur, chennai-600058. Within 2 months the service centre is again gave a list of items to be changed. I want to know that what service done at the time of yearly service? Moreover this is the 2 nd time i am missing my car accessories while servicing (Last time reverse horn, this time one wheel cup-driver seat back side wheel). There is no proper communication about service or any issue. I am attaching herewith the bills related to september 2017 service and current list gave by the company (Item no 5, 6, 8 to 20). Nearly for a cost of rs.20000/- expecting your solution in this regard. Thanks and regards, m. Murugan, [protected] ([protected]@gmail.com)

My wolkswagon gt got some brake issue, the car is approx 2 months old, i took it to wolkswagon srinagar jammu & kashmir & they convyed that brake drum is under leakage which requires to be replaced at the same time disclosed there inability to fix it as the part is not available neither in state nor at delhi & asks for unreasonable time. My car is lying with them, they also waiting for part which is yet to be arrivrd

I was contacted by your sant autoways, mandi hp service center for software update. On sunday 26th nov 2017, i went toervice station, with my vento car ch01al4560, where they advised me to get the vehicle service also. They hand over the serviced car same evening. After updating software, checking and service. They changed rs 12 560/. Also they advised us to get two of the car, 's tyres as well, considering them as experts i did go through their advice and replayed them.

I had already informed them that i had a long travel plan due to family commitment, so i started from himachal yesterday i. E 30th nov for delhi. And today morning started for gwalior from delhi, in between at yamuna express highway just before hitting agra, i observed something frivolous and the indication in the car through the highlighters were showing stress in the engine.
I had to pull over and called sang automobiles. They almost were irrational about their conversations and did not take up the issue.
I had to myself contact agra's local service center, which eventually sent a mechanic to help me.

The mechanic who was sent by vokeswegen authorised dealer has indicated issues in the injectors. As per him, all fuel injectors are fail and when i asked him for the reason of such a cause, he put he blames on the diesel (Fuel).
Which i got filled from a reputed indian oil dealer in moods while starting today in the morning.

My vehicle is parked in agra and i have taken a taxi onwards to gwalior.
I do not believe that a vehicle can go wrong in just 300 - 400 km especially immediately after the service.

I have my serious doubts that my vehicle's parts are been replaced by the service station during the service as my total run of the car is less than 45k km.
The service station clearly has tricked me and i need them compensate for the loss and for the inconvenience which my family has faced in this journey.
Need them to fix the issue in my car which is currently parked in agra.
Agra's mechanic has informed that the cost of each model is rs 25000.

I would appreciate you to take a strict action as a reputed brand. I hope customer satisfaction is still you outpost priority.
Need your urgent attention.

You can contact me here @[protected]
Rajeevkumar. [protected]@acclimited.com

Thanks.
Mr rajeev shrivastava
Gm - acc cement ltd

My car polo comfort (Up 15 bd 5600) engine run about 30000 km has for servicing to voslkwagon ncr east, shahibabad, ghaziabad, service advisor has told to replace egr for rs 60000/- which is not justified. Such costly items is going to change for engine rune only for 30000 km. How it is possible to change for rs 60000/-. Kindly see the matter it can be retify only by cleaning or any other options. It is kind of scandal like we have listen in car for incrasing the pollution level in some place. Kindly see the matter so that we can be comfortable run the voslkwagon can.
Dr vp chaudhary
Up-15 bd 5600
Meerut

I have purchased the volkswagen highline petrol costing 8.70 lakhs on road by your goa dealer. The manager had promised a 25000/- discount on 2017 model and 15000 discount on 2018 model. Now that the car has arrived they have reduced the discount to 10000/- after i have paid the full amount. Also i opted out of their 35000/- insurance policy as have a quote of 18000/- from another insurer. The manager threatened that he will remove the 10000/- discount if i dont take the insurance from them and has given me 20% discount for the insurance. I tried to cancel the order but i believe it is not possible as i do not want to deal with this volkswagen dealer. I dont even want to go to the showroom and pick up the car as i am totally disgusted. I will never recommend anyone to buy volkswagen in goa if this type of dealer is the only one available.

I have made rs. 3 lakhs down payment to novaa motors, volkswagen dealer in thane during oct 2017. However, the dealership was closed during end of oct 2017 due to some unknown reasons. I am unable to get my money back.
Email sent to novaa motors as well as volkswagen is not answered yet. Please advise the way forward for the refund amount or else how can i get new vento through other dealer by making the balance payment

My car is met with an accident on august 12th. And damaged parts of my car are right head lamp, right fender, bumper, right fog lamp and right alloy wheel. They took four months for repair and till date they didn’t deliver my car and every day they are telling me same thing tomorrow. Yesterday i went to the service center and they raised a new complaint that gearbox is not working properly reverse gear is not working and that part costs 1.3lks my car went
For general service a month the accident then my car was perfectly alright. Now they are saying we should change the part so that we can move the vehicle and that too after 4 months they are saying. My car is in pps motors hyderabad

I purchased polo tdi highline bearing chasis number mexe1606gt089022 on 14th june2016 which was delivered to me at home (240kms from showroom) alongwith copy of insurance. Dealer assured me to send all the papers of car by post which i have not received till date and whenever i visit the showroom they tell me that dealership is changed and we dont have records. Car is still unregistered. Help me out. The car showroom is shirani automotive pvt ltd. Bhopal

Swati n bhuinya
Narsinghpur (M. P.)

I have purchased volkswagen vento tid in january 2016, i left my car for bodyshop worl 5 days back, now today service advisor called me saying your battery is dead suddenly and you need to purchase new battery for 7500rs else you can not take your vehicle home. When i called vw customer care, they said they only give 1 year warranty for battery, when i called service centre, they told me it happens all the time, its not our fault and do whatever u can. So now either i have to purchase new battery from them or wait for service centre to provide me logical answer regarding the same. How it suddenly happened today only, i even dont have any document regarding battery, as they have not provided me

I have been using volkswagen polo since last 4 years (From 2013) and i haven’t ran my car much (Total 40, 000 kms).

Recently there have been fault symbol
Showing in dashboard, i went to authorised service dealer in kannur phoenix vw showroom they said there is leak in silencer which can be cleared only by replacing it which will cost ₹35, 000 “are you serious!!”.

This like slow poisoning. Reason i bought this car is due to its quality. Does your company manufacture with such a cheap quality. Its a shame!!!
I checked with other car manufacturers they said this never happens in their cars that too with this short period.

Please note that in your website i saw that your silencer and muffler are corrosion free. Which contradicts with the situation now i’m in.

Below find my car details, look into this matter and get back to me asap

I have volkswagen polo all-star on 8 dec 2016 including stereo on the same day from volkswagen showroom. The warranty of stereo is for 1 year and it's now even 10 months completed when my stereo touch display stopped working. Now i complaint to volkswagen executive who assured us that they will resolve our issue and touch will be replaced at no cost as our stereo is under warranty.
But today i went to volkswagen showroom in new aryanagar, ghaziabad when they demanded to submit inr 3000.- first and told us that your stereo is repaired and you need to submit 3000 rupee first and then after submitting, your stereo will be dispatched from mumbai.

I don't know why they are demanding this amount from me as my stereo is under warranty.

Further, my polo is also insured under zero % dept policy.

Bought in 2014 and now after 3 years only 75k run its giving excecive smoke type pollution really disappointed with volkswagon wont buy again if this problem does not go down

Kindly look into this as i would go to consumer court and will also give live examples of failure of volkswagon polo just after 75k run

Pl look into this

Phone no [protected]

I am using vw polo-2015 model
Last week abs warning lamp was glow on dashboard. I took vehicle to nearest carriage (Volkswagen erode, 16, erode - perundurai rd, thindal, nanjanapuram, tamil nadu 638012) after the inspection they asked 1.15lac to replace the abs unit.

I am wondering the quality of vw!!., my vehicle is just 2 years old also crossed only 25k. Is this the quality really provided by vw?

I don't know what they have done while i am receiving vehicle there is no indication on dashboard about abs failure.

I need to know what is the actual fault was there? What is the action they take to resolve this?

I really feel bad to prefer vw.

My vw polo gt tsi was due for 15000 km service which i did through bu bhandari pune.
This is the same dealer from whom i bought my car in dec 2016.
They dont bother to fill up the service book
I received sms that i should receive my car by 5pm today, 27 nov 2017.
The car didnt xame even by 5.45 and nodody bothered to call me.
However after enquiring and constant followup from my side i reced car by 7.30 pm.
I have used pick up and drop facility.
What i found after the driver left that whenever i open door there is a substantial sound and door is brushing with the body while opening.
There was a small dent at the location beforehand which was requsted for repair.
I wonder if all the team at workshop is deaf and any quality checks are happening or not.
They have not bothered to sign on the delivery report as well has fill up the service book.
I wonder how vw is tolerating this which is diluting their brand value.
Sameer moghe
[protected]
Car vw polo gt tsi
Mh12 np 6343
Dates - pick up 25.11.17 at 9.30 am... Vechical pick up order no 5343
Delivery 27.11.17 at 7.30 pm.

Hope i dont need to publish this on web and you will take strong and visible action.

When I drive my car first time after I got it serviced from Auto marks, Andheri East Mumbai, recently, it broke down after running only for 20 kms.
After several attempts, I could reach the Advisor of Automarks, then was told to get the car towed to their service centre.
I had to face a very rude behaviour of the advisor, when I asked the route cause.
Finally, was given to understand that the break down is due to failure of some electrical component, which will cause me INR 24, 000 additionally.
I had driven this car 26000 Kms only and never faced any problem till I got it serviced from Auto marks. It's time for Volkswagen to look into customers complaints and try to maintain their brand image in this competitive world.

Heya my car was giving a break noise so when i went to the service center they told me that the break pads have gone i can’t understand this when my car is driven only 15000 kms it not even a year i have taken it and so soon the break pads have gone.. Which they are not even giving it to me under warranty i do understand it’s a wear and tear part but still this car is new not even the first service is become and the break pads have gone so soon... Plz look in to this matter and second thing the service from the andheri east service center is veryyy veryyy poor i would not give my car again there i would rather prefer giving it out because they don’t do their work on the promise time, it’s been 1 week my car is taken and they have not updated me unless and until i call them to find out, they tell me that they will call at so hence so time but no one calls me back. The manager and the staffs are like that so can’t expect anything from them the managers name is rupesh and the advisor’s name is paresh... Plz look in to this matter has the service here is absolutely poor.

Sundaram motors, volkswagen mount road, whites road chennai 600014 service for 105000 km done invoice amount rs21847 settled receipt no 101250/[protected] refused to undertake repair a engine complaint.
Repair order no so208733/invoice no vm s 223812 /date 7th nov 2017/service advisor m. Venkatesh/

After the service we come to know there is engine raising during idle run/ went to the service center for repair refused to underatke the repair and demanding for fresh repair

I purchased the volkswagen vento tsi highline car[ vin: mexe17605ht132403] on 31th may 2017 from vidyut motor, pune. This car is giving problem from 1st week of purchase only and below are the details of this:-
• noise was coming while braking:- visited vidyut motor and after trail issue was admitted by technician there. They suggested to leave car there for 2 days as they wanted some expert from vw plant to visit the check the issue. Car was in workshop from 12june till 16june and the issue was fixed by replacing some parts.
• steering pulling issue:- this issue was also reported and resolved in same period of june 2nd week.
• noise from doors:- this issue started appearing in last week of june and again its reported to vidyut motor. They did some treatments to door but not much benefit. They told that some gel need to be apply on doors to resolve this problem which was not available there and they need to order that.in next two month i visited and enquired multiple time but its was still not there. Initially this issue was minor but it’s now becoming major as noise is increasing with time. Whenever there is rough patch or hump on road a loud cracking noise keep coming from all doors. Recently i’ve been informed that its known problem and even gel will also not help.in a way i’ve been told that vw don’t have any solution to this problem. This issue was also highlighted to customer care also during feedback calls but not resolution.
I’ve totally lost the excitement of driving the new car and every day while driving the cracking noise from door really making me puzzled and stressed.
Please provide some solution to this issue on priority