Hi sir,
Subject:volkswagen vento steering rack problems not corrected by volkswagen deccan hyderabad.
My name is venkat reddy b, r/o hyderabad. I have a volkswagen vento diesel car. Initially there was an issue with ac, i visited vw service centre and they found some issue with ac flap motor, it cost around 300rs, but they charged 2500rs for service. After few months we found that there is some issue steering that was fitted wrongly by vw service centre.
Again i visited vw service center and informed about steering. They have checked and and found some issue with steering rack because of wrongly fitted steering. After 4-5 discussion they are agreed to replace the steering rack and done the same.
Present issue.
On 12th june 2017 i have visited vw service as there is some sounds in the car. Vw service guys checked and found that again there is an issue with steering rack. And they said no repair only replacement is possible. That around 15000 res cost.
My car was bellow 4 years old, because of wrongly fitted steering steering rack was damaged 1st time. With in one year again there some issue with steering rack. They said some water was stored inside the steering rack because of that it was damaged, but they don't find and don't know how water was gone inside the steering rock. They simply said car running under water. If we run under water what about engine. Every car in rainy season runs on the water roads not under the water. How these guys are escaping.
Volks wagen deccan service centre guys are not respected to customers, not provide service with in the time which they given. They do not have good experience technical people.
Every visit they did one or 2 mistakes in my experience. For ex. If i gave for one repair, they do repair for that, they will create another issue.
Could you please help me to assist how to proceed.
Address of the vw deccan service: ida uppal, hyderabad, telangana 500039, phone:[protected]
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