[Resolved]  Volkswagen India — worst services ever got. never acceptable from a legendary company like volkswagen

Very poor service.
I had issue with my ameo diesel and showroom took the car with help of pickup and since it happened in b/w first 2 year the didn't charge for that but also they were not at all succeed to solve the issue, they just did some adjustments to make the car run soon now after 2 -4 month same issue occurs but they are not able to give any satisfying reply. And telling the warranty is only for 2 year but the question is what did they solve when it was inside warranty time. Because if the issue was different we can say fine but it's the same issue.

Most shameful is that is volkswagen have no trained technicians they should not sell their vehicles in india especially in kerala. Volkswagen kochi mardu is not at all satisfying service center.

Your people are irresponsible and should first understand that we customer are buy a volkswagen car not for luxury but for safety measures but volkswagen should see to appoint staffs who are trained well enough for handling issue and not just selling the car. Because car service matter to get growth in future brand name and services like i got are definitely not acceptable from an international company like volkswagen.

My cell number is
[protected]
Reg car
Kl328145
14 nov 2019
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Dec 25, 2019
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2019
Volkswagen India Customer Care's response
Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in
Website www.volkswagen.co.in

Closed comments
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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