Voltas — 1.5 ton Split AC not working after 1 year of purchase | |||
Hi, I am Sourav Maitra staying at 868 RN Chatterjee Lane, Ichapur, Kolkata. I have purchased a split AC (1.5 ton, SAC gold, 5 Star, Red) on 22/05/2012. I selected Voltas because of its goodwill. It works perfectly for 1 year. After that disturbance came to our notice. I called the dealer (Vanisha, corp office: B-12, Municipal Market Complex, Kalyani, vat no. [protected]). They suggested to buy a stabiliser. I purchased a stabiliser of 4 KV. But the problem was not solved. After revisiting, the dealer suggested to contact customer care of Voltas. I communicated. Local authorised service centre (Prompt Service) visited and given an estimated cost for repair of Rs. 9000/- (Nine thousand) which is 1/4 th cost of the AC. The breakup of cost given as Condenser Coil 6700 + gas charging 1800 + transportation 500. The estimate was given on 21/10/2013. I was surprised and frustrated due to this unnecessary financial burden of this huge cost. Meanwhile I was busy for the treatment of my mother's illness and never communicated to you after that. I am writing this complaint with a hope that you should take proper action to resolved the issue. I have trust on your reputation and after sales service. Please do the justice on that. Regards Sourav Maitra Mobile: +91 [protected] email: sourav.[protected]@gmail.com alternate email: sourav.[protected]@sc.com Was this information helpful? | |||
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Voltas customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Team Voltas,
I got a call from Prompt Service today. They wanted to visit my house with a technician charge of Rs. 400. I know, they will report the same and make a estimated bill of 9000 or may be higher to repair the machine. I don't want such solution from your end. Why should I take the burden of such a huge cost. Is it my mistake to choose you?
I want a replacement from your end. At the time of buying, I don't have idea that I should select Copper Condenser Coil. I have paid 36000 to purchase it and I am suffering after 1 year usage.
Expecting a positive respond from your end.
Regards
Sourav Maitra
I got a call from Prompt Service today. They wanted to visit my house with a technician charge of Rs. 400. I know, they will report the same and make a estimated bill of 9000 or may be higher to repair the machine. I don't want such solution from your end. Why should I take the burden of such a huge cost. Is it my mistake to choose you?
I want a replacement from your end. At the time of buying, I don't have idea that I should select Copper Condenser Coil. I have paid 36000 to purchase it and I am suffering after 1 year usage.
Expecting a positive respond from your end.
Regards
Sourav Maitra
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2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.
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