Voltas — AC

I would like to raise a complaint against one of the service centre of Voltas M/s Jahnabi Enterprise, Dr. Jakir Hussain Road, Guwahati-36, Assam.

I bought a new voltas AC whose installation was completed on 26th July 21 and the AC didn't function . So upon raising a complaint some senior technician was send the next day and the AC was successfully repaired.

I had another Voltas AC running in my home whose outdoor grill is broken. I asked the technician if the part can be made available. So upon seeing it he asked me to make a advance payment of Rs.500/- for ordering the grill.

After much persuasion finally I came to know that the part is not available. Now the service centre is unwilling to refund the amount on the pretext that the amount was the visit charge.

However the amount was taken from me in the name of ordering the product and I felt cheated by the service centre as well as the technician.

I would like you to take up this issue and resolve it.