[Resolved] Voltas Ac From Harsha Udupi — Quality of voltas ac sac silver 3s and the salesmen's knowledge
Udupi, Karnataka, Karnataka, India
This is to complain about the split ac purchased on 11/10/2012 in Harsha Udupi
In fact I purchased 3 Acs that day two Onida because of their lesser price and one Voltas as this was the best Ac available as per the Salesman. And as a consumer I felt that because of the higher price, will give long trouble free service. It was the duty of the sales person to inform me about the aluminium condenser in it possible the sales person do not know the available condenser type or may be ignorant about it. Further I doubt how a reputed company like the Voltas cheat people with aluminium condensers?. The Ac stopped working at the end of October month this year. And when I contacted Harsha for the problem, they said they will arrange for the technicians visit from a firm called IMPRA. How HARSHA do not have Voltas service centre in UDUPI. the technician immediately said that there is no gas and also said if you do not want to have the same problem again change it to copper condenser. then only I know that Voltas has cheated me with aluminium condenser for a high priced Ac. Anyway they repaired and fixed the AC on 6/11/2015 with a repair invoice of RS. 7900.00. AC worked for two nights and since the weather was fine, only put it on last night 19/11/2015 to my surprised there was no cooling!. and displayed error E5. Is IMPRA voltas authorised service centre? Will voltas confirm that they had installed a aluminium condenser in this AC? Am I entitled for a refund? and what is the service guarantee for this repair?
Complaint marked as Resolved
Verified SupportVoltas Customer Care's response, Nov 24, 2015
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.
Voltas Online Team
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