Voltas — AC is not working and service centre people are asking for money while AC is just bought 2 months before

Address:

Bagpat, Uttar Pradesh, 250611

Voltas,
It is very unfortunate to send this complaint mail regarding Air Conditioner to you in only two months of buying the appliance. I have bought the Voltas split A.C. (model no. 183 CY) from one of your authorized dealer (Hari T.V. Centre, Baraut-250611). Only after 1.5 months it stopped cooling with lots of water leakage from both inside and outside units. It proved to be a worst product as my other ac from LG is working fine from 2 years. I took the wrong decision for choosing the wrong product. Now come to your services, I called the customer care they said the engineer will visit in 24-48 hours but nobody visited so far (complain no. [protected]) even after a week. When I visited the service centre physically at my place (Baraut) they are asking for money to get the appliance serviced. While the product is in warranty, what is the meaning for the charges? Now you tell me how many more days you want me to wait before moving to the consumer court and M/o Consumer Affairs.

Customer Name: Lokesh Kumar
Address: Gali No. 2, Gautam Nagar, Nehru Road, Baraut Baghpat
U.P. Pin code-250611
Phone No: [protected], [protected]