Voltas — AC is not working

Address:

Sampat chak Patna Bihar -800007

Dear Sir
I have purchased a Voltas Split AC Model No. (1.5 tonnes) in June 2023 from Chandani Electronic Patna. The AC Unit purchased is not working properly from the date of purchase itself. When informed to the dealer he has asked me to directly contact the Company to get the problem solved. I have approached your authorised service centre and had spoken to Mr. Alam (Phone no.: [protected]); Latest Complaint No. -([protected])(31st July, 2023). Mr. Alam had informed over the phone that they will get the unit checked and then take necessary action. I Have tried reaching him 4-5 times in a day but he has stopped responding to my calls.The main thing is that I have also contacted with Mrudul Ji (Senior service manager)(Phone no-[protected]) and he assured me that it will get resolved today itself.Ihave also called so many times to customer care and he assured me that it will get resolved.I have also recording of conversation with customer care as well as Mridul Ji.It’s a brand new AC and its not working properly. Request you to take strict action towards its replacement as its under warranty. This kind of after sale services are not acceptable from a reputed company like Voltas. Nor your dealer nor your authorised service centre has taken any action and has been taking the matter very lightly. If the problem is not solved in next 2 days I will not be left with any other option to approach the Consumer Court. Request you to take immediate action towards it.
Yours Sincerely
Raj Kumar
Sampat chak
Patna -800007
Mobile No-[protected]