[Resolved] Voltas — AC not cooling since purchase

Saroj060

from Lakhisarai, Bihar

Jul 3, 2022

Address:

Lakhisarai

I have serviced my vitara brezza car having RC No JH-15V 5925 on 14th April 2022 at Reliable service Deoghar, Jharkhand.They have maintained coolant only 1 litre due to which engine heating problems occurred again I visited GS motors service center lakhisarai because I have to go to long journey approx 200 km to dhanbad so as a precaution for this problem, they said put water and use the vehicle and you can go. But while going again engine heating warning comes, I have to stop the car in mid of the forest near to giridih with family approx 1 hr. After reaching dhanbad I sent the car to reliable service centre katras road dhanbad. Initially they said there is no issue in the car after checking 4 hour they said gas kit problem . I left the vehicle for repair.now again I got the call that due to water leakage in these four days at service centre some other parts damaged also and will pay more . What is it ? Is this my problem? Again and again I am suffering from this.why i should pay if each and every stage I have concerned from maruti service centre. If they did wrong. Although I have taken extended warranty upto 1 lakh km.

Kindly resolve the issue.

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Aug 4, 2022

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Jul 03, 2022

Updated by Saroj060 Not resolved. Kindly resolve the issue.

Jul 03, 2022

Updated by Saroj060 I have purchased. AC in the month of April 2022 . After using one week the AC was not cooling I have raised complaint many times with my registered mobile no [protected], every time service engineer comes and tile next day he will come and resolve but no body came.again I have to raise complaint, this continues 3 times. Ultimately on 23rd may they resolved the problem of gas linkage but after using 2 day gain AC is not cooling, Again I have raised complaint but no body respond.the service mobile no provided in mail received from voltas is not responding and not receiving. Since I purchase the AC I have used hardly 5to 6 days. Now I am fed up with this kindly replace the AC or extand the warranty for one more year as this year passed and in winter the the AC will not be used .

Verified Support

Jul 04, 2022

Voltas Customer Care's response Dear Saroj,

We are sorry for the experience you had. We request you to kindly share your concern along with the complaint number or registered contact number at fb.com/msg/MyVoltas so that we can assist you further.

Regards,
Voltas Online Team