[Resolved] Voltas — a.c. not cools

dinesh0871

from Noida, Uttar Pradesh

Address:

Faridabad, Haryana, 121004

Sir

I purchased a split Inverter A.C. 1.5 ton on April 27- 2018 from Tara Electronics Faridabad. Bill no is 086 and amount paid 35500/-. After 10 days of purchasing problem starts in cooling. I complaint to customer care and after 4 visits of Voltas engineers they changed outdoor unit. But same problem again. At that time Voltas engineers told for a separate electric line for a.c. I do the same. But no improvement and problem remain as it is. I call again customer care on 14 June 2018. But till 20th june. nobody comes from Voltas. I also complaint in consumer forum for this. Complaint no is 763824 and my cell no is [protected]. Voltas customer care service also not respond good.

Please change this ac or take it back and refund my money.

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Jul 29, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Voltas Customer Care's response Dear Dinesh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Jul 16, 2018

Updated by dinesh0871 Notisthing satisfactory done by voltas to till date. Very worst service by Voltas engineers and Voltas management. Now i want refund for this product. Very disapponited from Voltas.

Verified Support

Jul 30, 2018

Voltas Customer Care's response Dear Dinesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Comments

Dr A Imam

from Haldwani, Uttarakhand

Dear sir I purchased an AC last week which since then has not given proper cooling. Registered Complaint has been lodged, technician visited, could not satisfy us, we also refused giving him satisfactory code.
Kindly help.
Complaint no-[protected]

Voltas Customer Care's response, Jun 28, 2018

Verified Support

Dear Customer(Dr A Imam),

We have re-escalated this case. We will connect with you and update you regarding the same.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jul 12, 2018

Verified Support

Dear Customer(Dr A Imam),

We completely understand your concern and we are sorry for the inconvenience you had to face due to this. We have again highlighted your concern to our team on priority and will ensure a quick resolution.

Regards,
Voltas Online Team

Dr A Imam

from Haldwani, Uttarakhand

Pl look into my request this is my fift reminder regarding the unit consumption.
Dr A Imam
Sherwood college Nainital
[protected]