[Resolved]  Voltas — AC Not functioning

Address:

Kolkata, West Bengal

I have bought 2 Voltas split ACs around 3 years ago for my drawing room. However this summer one of my acs conked off and is not cooling. After a month of submitting my compliant a technician visited us and told that the gas has leaked. We told him that please fill the gas we will pay for the same. But he said that the ac has aluminium coil which is not good and it now has to be replaced with a copper coil, he also said that the company is now manufacturing all the acs with copper coil. The replacement cost along with gas filling will be about Rs. 10K. I have asked him to give me the number of a person in higher authority whom I can speak to but he did not give me any details. I tried contacting the consumer grievance number on the voltas website but no one picks up the phone. I have even mailed it to them, but till today hav enot received any reply from them. I want to ask if there is no fault of the consumer and the product has conked off due to the faulty/substandard parts the company has put in, why should the consumer pay for it??? The consumer buys the product from a reputed brand in good faith and assumes that quality parts have been put into it. Please let me know whom shall I approach.