Voltas — AC not working properly

Address:

New Delhi, Delhi

In reference to above subjected complaint no. [protected], the person Mr. Sunil Kumar from Dew Point visited twice to check the faulty window AC. I show him the actual fault and he also seen the fault is existing i.e. temperature not cut by the AC. The AC cut the supply of compressor after 2-3 degree below the set temperature. Mr sunil checked with sensor and he put the sensor in front of fan, the sensor detect the temperature and decreased the temperature up to 13 degree even when the set tempertaure was 30 degree. Still he is not agree to declare faulty and he denied to fill the customer feedback form and assure that tommorrow he will visit again and check. Still he is not came back to check the AC. Why voltas is not responding in proper manner and not rectify the fault existing in AC. I request you to that, to attend the fault Mr. Sunil should not be nominated because he is not having the much knowledge about the AC and even after existing of fault he has closed my complaint. You can ask him to show the customer signature on feedback form. He fails to show you because he has not taken my signature on the form. Please rectify the problem and replace the faulty AC/part.