[Resolved] Voltas — AC not working properly since 2 months

[Resolved] Voltas — AC not working properly since 2 months

D Dharam singgh Jul 5, 2022 Jul 19, 2022 This thread was updated on Jul 19, 2022

Actually since last year i am complaining to voltas that my AC creating problem i.e It is giving EC error after running one or two hours. but last year they closed the complain without resolution then again this year(2022) I complained around 5 times but every time engineer comes and say problem resolved but problem not resolved till now even i Sent mail to [protected]@voltas.com for my problem but they always reply that (Appreciate your patience and support.) but what i will do of this patience and appreciation after the summer gone. Service request no:-[protected] M.No - [protected] Was this information helpful? No (0) Yes (0)
Jul 19, 2022 Complaint marked as Resolved I got a call from company then Engineer visited at my home to resolve the problem, but Voltas takes more time to resolve the problem as comparison to the commitment they give while purchasing AC. Even i sent mail to Voltas to describe my problem at "[email protected]" but nothing happened They provided me area manager mobile no - 8700303533 through mail but still problem not resolved then i raised my complain to " https://www.consumercomplaints.in/ " portal, after that I got resolution. Thank you, Indian consumer complaints Forum Team. Voltas customer support has been notified about the posted complaint. Verified Support Jul 06, 2022 Voltas Customer Care's response Dear Dharam, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. Regards, Voltas Online Team Jul 06, 2022 Updated by Dharam singgh Would you please tell me that how long time you take to resolve a problem. People purchase the AC to get relief in Summer also they pay some amount for guarantee/warranty. If you can not provide the services in summer than why you are giving warranty to the customers because it does not make sense to resolve the problem after summer gone. Please maintain a timeline to provide the resolution to the customers. while purchasing AC you commit to provide the problem resolution timing 24 to 48 hours but on ground level you taken more than 1 months. Jul 08, 2022 Updated by Dharam singgh Still problem not resolved, Facing same issue. Please resolve it. Verified Support Jul 09, 2022 Voltas Customer Care's response Dear Dharam, Our team tried to contact you but your number was not contactable. Furthermore, we request you to provide an alternate number along with the feasible timings and our team will assist you further. Regards, Voltas Online Team Jul 19, 2022 Updated by Dharam singgh Resolved Thank you
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