[Resolved] Voltas — ac service centre charged the labour cost before resolving the issue

Jagat Mohanty

from Khatra, West Bengal

Address:

753001

I am holding 2 nos of voltas window acs since close to last 3 years but unfortunately the service centre assigned for post sale service maintenance has taught me a lesson of charging the service cost before being the issue is resolved... This only impacts one of the trusted brand of tata enterprise... Only worth the trust on this product i choose the acs... How can a customer is charged with service charges before the issue is addressed nor resolved... And the acs still lying at home with a condition to repair it within next 2-3 days after the same will be taken to the workshop at the cost of the poor customer... The area manager and the authorised service centre owner were communicated several times on this... This brings a sorrowest affair for me as a customer who believed this brand as one of the image creator inour country... Where ever this message goes... Please do revert with a logic to find out solution for a customer

Awaiting response
Jagat mohanty
Cuttack (Odisha)
Area pin code - 753001
Mob no # [protected]

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Jul 20, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by Jagat Mohanty No update from Voltas service centre end neither any support in the raised query is received as of now .. this is not expected from a group like Voltas owned by Tata group .. please address the issue

Verified Support

Jun 19, 2018

Voltas Customer Care's response Dear Jagat Mohanty,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team