Voltas — AC Service warranty Denied.

Address:

Sreemaniveena , Changankulangara east, Vavvakavu Post, kollam Kerala 690528

Voltas 1.5t split ac Outdoor Unit PCB got failed as per Service Engineer inspection,
Service Request#[protected], call closed without my concern
New request#[protected] [Open]

Warranty denied by local service centre, as they didnt find any data related to free company service of My AC.
As per my knowledge non of the Voltas personal has visited or called me for free or paid service since its installation. Now service centre says, ther is no Auto service call or reminder is scheduled or offerred by Voltas, When i given the example of free service reminder of TATAs other product, local service center Manager Mr. Ratheesh says they operate like this only, its customer responsibility to send reminder to Service engineer. I felt this is one kind of cheating they are doing, as most o[censored]s unaware of this clause.

then whats the meaning of warrant registration we did?

Till now Mr.Abhilash Area service manager has contacted, and never picked up the call.

I am claiming that due to the negligence of service centre this failure caused.
Please intervene and get us the earliest resolution on this.