[Resolved]  Voltas — ac under warranty not being checked and resolved

Address:

Jaypee kosmos sector 134, Gautam Buddh Nagar, Uttar Pradesh, 201304

On 14th april i had registered a service request with voltas customer care for split ac of which outdoor unit was not working.[protected] is the request no. On 15 the service guy came and he couldn't rectify the issue and inturn took pcb of o[censored]nit with him saying it is to be repaired. After follow ups the same was returned on 19th saying the pcb was ok. Still the issue remained the problem persisted he confirmed that someone else from dsc will come on 20th. No one came. After many follow ups with voltas customer care nothing happened and no one visited. Through the service guy i got number of some ashish who is direct from voltas service team in the area. He arranged a new technician on 23rd who came but again couldn't rectify the issue. He said new pcb needs to be ordered and it might take 2 or 3 days. On 26th i am continously trying to contact team but no one is confirming the status. Ashish is not picking up my calls and technician said it might still take 3 or 4 days for part to come.. Its been more than 12 days now, still issue persists. The ac is in warranty but due to very bad service quality of voltas my kids are suffering in this high temperature. Very pathetic and unreliable service of voltas