[Resolved] Voltas — Air conditioner

A

abhishekvij

from Noida, Uttar Pradesh

Jun 17, 2022

Address:

Chinchpokli, Mumbai

A brand new a/c purchased 10 months ago is not cooling.
Opened service request no:-[protected] more than 10+ days ago. Technician came but didn't come with equipment to fill gas. After that, i get assurances that someone will come next day (but no one has come to fix the issue).

This is a house with a senior citizen, and with such incremental weather, its making her health at risk.

Resolution:
1. Replace the a/c as this seems to have manufacturing defect
2. Fill gas so that it can be used until replacement unit is installed

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Jun 22, 2022

Complaint marked as Resolved

Issue resolved BY CALLING the shop from where the a/c was purchases. Shopkeeper's service team came in 24hrs and fixed the issue. (Who would have thought that the Voltas Owned Support Office SLA would be beaten by the small franchise shop's authorized service team !!)

Voltas customer support has been notified about the posted complaint.

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Jun 17, 2022

Verified Support

Dear Abhishek,

We are sorry for the experience you had. We request you to kindly share your concern along with the complaint number or registered contact number at fb.com/msg/MyVoltas so that we can assist you further.

Regards,
Voltas Online Team

Reply

A

abhishekvij

from Noida, Uttar Pradesh

Jun 22, 2022

Issue resolved BY CALLING the shop from where the a/c was purchases. Shopkeeper's service team came in 24hrs and fixed the issue. (Who would have thought that the Voltas Owned Support Office SLA would be beaten by the small franchise shop's authorized service team !!)

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