[Resolved] Voltas — air conditioner tampered with | |||
I had 2 ac uninstalled from my previous residence by the ac service center staff and now called for installation again. Voltas confirmed price per installation is 1500. I agreed. Got a call from the technician 2 days later on monday the 8th saying along with installation i need to have gas filled. Told him its not mandatory since gas will surely be there in the machine. The guy argued and then didn't show up untill called later on friday april 12. He confirmed again he will come on saturday 13th april but i need the gas filled in also. Told him im not interested in gas being filled. Just need installation done if its required will let him know. He came on 13th april with his team member. Fitted ac without putting the brackets inspite of having them and asking him to do it said it was not mandatory. Post fill it ac on he didn't even switch it on and then said he has to charge me additional 3200 per ac for filling gas. He said that there was very little gas in the ac and when fitting it on some bit leaked so now ac has 0% gas in it. This is not possible. I refused and sent him away saying i will file a complaint with vo, tas. I wrote to voltas on facebook and have received no help from them. An hour later i got a call from a other technician saying he will charge me only 1800 per ac to refill gas in it. It is clear this is a sindicate into cheating people. They just want to make money for no reason. They have not done the job they were hired to do and now have not even sent me a receipt for the 3000 they collected from me. Was this information helpful? | |||
May 28, 2019 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 15, 2019 Voltas Customer Care's response Dear Customer(AdeleS), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team | |||
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
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Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team