[Resolved]  Voltas — air cooler 70 ltr

Address:Lucknow, Uttar Pradesh, 226001

I have purchased voltas air cooler 70 ltr on[protected]. Fan is not working properly. I have complained on[protected], but technician told me to bring cooler on his own repairing shop. I complain on customer care they give me contact no. Of area service manager mr. Anshul mehta but not picking up the call, again call customer care again give me contact no. Of mr. Ramchandra but again not picking up the call. My request no. Is [protected].
Was this information helpful?
No (0)
Yes (0)
Jun 1, 2018
Complaint marked as Resolved 
The technician massages that the problem resolved without examined the fan motor. the problem is as it is. what type of customer service it is!
Voltas customer support has been notified about the posted complaint.
Jun 01, 2018
Updated by Gaurav Pa
The technician massages that the problem resolved without examined the fan motor. the problem is as it is. what type of customer service it is!
Verified Support
Jun 02, 2018
Voltas Customer Care's response
Dear Gaurav,

We are sorry for the experience you had. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Jun 05, 2018
Voltas Customer Care's response
Dear Gaurav,

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team
Jun 17, 2018
Updated by Gaurav Pa
The technician came to me and replace the fan motor with a repaired fan motor, that fan motor doesn't work on high, I again call him & he admitted that he placed a repaired motor. Next day he came & replace the fan motor.after 10 days I am facing same problem. I think second time he replaced the same fan motor which has the problem. I will never buy any products of voltas.
Verified Support
Jun 19, 2018
Voltas Customer Care's response
Dear Gaurav,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Jun 19, 2018
Updated by Gaurav Pa
No, issue not resolved.
Jun 22, 2018
Updated by Gaurav Pa
There is no response from voltas. I am waiting for technical help.
Complaint comments 

Comments

Such a bad customer service. After 15 days I face same problem.
Voltas Customer Care's response, Jun 18, 2018
Verified Support
Dear Gaurav,

We sincerely apologize for the delay. Our team is working on your concern and we will connect with you regarding the same as earliest.

Regards,
Voltas Online Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4394
    Pending
    134
    Resolved
    3042
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information