[Resolved] Voltas — air cooler voltas... warranty issue

Saurabh.09

from Mumbai, Maharashtra

Address:

Darbhanga, Bihar, 846004

I purchase voltas air cooler last year on 25 april 2018 and 15 days back cooler stop working. When i inform to that store and ask for warranty they told us that voltas engineer come at your home resolve the issue. After 15 days yesterday voltas engineer came and told your motor not working and need to replace.
We ask for warranty that person told now your product is out of warranty so you have to pay money for motor (Rs. 2500/-) and motor have no any warranty.

What type of service you are providing don't now.

From last 15 days i am regularly trying to contact through customer care and shop where i purchase that product but they come after 15 days and saying your product is out of warranty.

And engineer open the cooler and without closing they left.

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Jun 29, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Voltas Customer Care's response Dear Saurabh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 22, 2019

Voltas Customer Care's response Dear Saurabh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team